I've been with ihug about 3 years. Since changing to direct debit payment and emailed invoices my bills turn up on the 11th or 12th of each month and are direct debited on the 18th ie about 6 or 7 days (i think short) notice.
Upon complaining, as I didn't get the emailed invoice at all this month, I was told the invoices are produced on the first and emailed on the 10th with payment actually due on the 25th.
My account is being debited 7 days early
.to top that off I finally got the email invoice today with an extra attachment about payment options. in that it said
Choose the way you pay
Direct Debit
Direct debit is a simple, no hassle way to pay your bill. You have 10 days
from the date of your bill to review the charges on your bill before
payment is debited from your nominated account. Direct debit forms can
be downloaded from vodafone.co.nz/dd/ or requested via phone.
I apparently have a ten day period beginning on the invoice date (first of the month) to review the charges yet the invoices aren't even sent until the 10th of each month. Yes they are available online but I think ihug/vodafone have an obligation to notify me of a bill within the appropriate time frame.
Does anyone else have this issue? I have taken this complaint to the commerce commission as I believe this practice is in breach of ihug's own terms and conditions.
any thoughts appreciated.
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