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119 posts

Master Geek


Topic # 21440 27-Apr-2008 09:57 Send private message

i was browsing vodafone live last night, i went into communities and noticed a link to bebo there. I assumed it was free as there was no notive saying it was to pay for, and vodafone say that they always alert you if you are going to a link that you will be charged for. I lost about 3$ off my account. Gladly not more as i only had about 3 dollars on my account. Why is this? its the second time! after youtube being charged for!

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BDFL
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Reply # 126553 27-Apr-2008 11:48 Send private message

You should always assume that anything outside the Vodafone servers will be charged unless a clear message states differently.






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Master Geek


Reply # 126617 27-Apr-2008 18:54 Send private message

i no that, but that is still no excuse to not say they you will be charged.

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Master Geek


  Reply # 126629 27-Apr-2008 19:39 Send private message

Looks like someone forgot to chuck the warning page on
VF state Live as free to browse and always explicitly stated when they were going to deduct $$ from your account e.g. sky mobile, purchasing ringtones etc.

What about the average joe who has no clue about data charges and what classes as not being free to browse.

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Reply # 126634 27-Apr-2008 20:26 Send private message

OT but does anybody know how much the mobile youtube costs a "casual user"? and if there is any "premium pricing" in there?

I got quite a shock when I was testing out the Jumback chat servers using totally different access credentials and vodafone charged me 30c/10KB instead of rating it under the 1GB plan and I was on the wild APN, www.vodafone.net.nz

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  Reply # 126635 27-Apr-2008 20:35 Send private message

Anything that is WAP will be charged at casual rates outside the Vodafone domain.




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  Reply # 126655 27-Apr-2008 22:32 Send private message

freitasm: Anything that is WAP will be charged at casual rates outside the Vodafone domain.


Vodafone don't tell you *anywhere* that Bebo is charged at normal data rates. All you see when you log into live! is "it's free to browse"

To quote the Vodafone Live! fqa (available on the live! portal)



"Vodafone live! charging is clear and simple! You only pay for what you use eg you only pay the cost of the download/weekly subscription/one-off request, not for traffic/airtime to download it. In fact, on Vodafone live!, you'll always be notified before incurring a charge, in that you'll always be presented with a purchase page informing you of the charges you're about to incur

blah blah blah

But remember, you will always be notified before incurring a charge - so you'll know exactly how much you're spending"





It's quite clear that Vodafone have ripped you off, I'd be wanting my money back. Infact they're ripping plenty of customers off and don't seem interested in doing anything about it.

What are you going to do Vodafone? Nothing again?


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Master Geek


  Reply # 126731 28-Apr-2008 10:27 Send private message

Fair Trading Act?
looks like you got misled

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Reply # 126772 28-Apr-2008 13:09 Send private message

freitasm: Anything that is WAP will be charged at casual rates outside the Vodafone domain.


No thay have some services (Actually just different rated domains it seems) that are a "premium rate" of 30C per 10KB.

This appears to be regardless of what user-agent (browser) or what APN you are borwsing through. Jumbuck.com is one such example.

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  Reply # 126796 28-Apr-2008 14:04

Hi all,

YES, you've been charged for it, NO you shouldn't have been.

We've taken down access to Bebo while we get that fixed and it'll be back up as soon as we can (shouldn't be too long).

For those that have been billed, please let me know (PM or email - go on, you can guess my address) and I'll send it on to the right team for a refund.

Thanks for pointing it out and apologies for the error.

Cheers

Paul





Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




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Master Geek


  Reply # 126815 28-Apr-2008 14:48 Send private message

PaulBrislen: Hi all,

YES, you've been charged for it, NO you shouldn't have been.

We've taken down access to Bebo while we get that fixed and it'll be back up as soon as we can (shouldn't be too long).

For those that have been billed, please let me know (PM or email - go on, you can guess my address) and I'll send it on to the right team for a refund.

Thanks for pointing it out and apologies for the error.

Cheers

Paul



thanks for that ;) but that is the second time thats happened! they need to be more carefull. And do they entend to make bebo free on vodafone live or not?



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Master Geek


Reply # 126819 28-Apr-2008 14:57 Send private message

just went into communities again and noticed the link is still there, has it been fixed? i'm a little reluctent to try...

edit: its' removed...

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Ultimate Geek


  Reply # 130500 13-May-2008 10:00

Yes this is costing me money too, to go on bebo (since it's back up on the Vodafone life site).
I will PM PaulBrislen in a minute about it too, for a refund.

But this will be awesome when I get to use it for free!!



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Master Geek


Reply # 131115 15-May-2008 21:09 Send private message

Just seen the new vodafone live menu, much better now!!

and yes, i see bebo there, i am a little relucktent to try incase i loose more money again... can someone confirm it's free?

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  Reply # 134427 30-May-2008 14:08 Send private message

I think we need someone to confirm this:

Is bebo or wikipedia free to acces via the Vodafone live portal?


$10 per MB is just an insult if you ask me lol

$10 per GB is more reasonable.

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  Reply # 134433 30-May-2008 14:32 Send private message

This was already discussed in another topic and yes it is free if you are browsing from the Vodafone live! menu.




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