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294 posts

Ultimate Geek


  Reply # 135350 3-Jun-2008 23:48 Send private message

Let's put it this way......

So...  If we start "venturing off" from the Vodafone Live homepage, until we're "noosed in", we'll be fine.....  I guess we are like pets on a leash then....    However, if we bookmarked it, even we're at the same spot, we will be charged then, since we're not "leashed in".....


Could someone from Vodafone please please clarify this point?  It's super attractive to be using YouTube and Bebo and such.....


P.S:  On a side note, I was charged 50c even though I went Vodafone Live Homepage > Hotlinks > Bebo > YouTube....  HMM...

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  Reply # 135365 4-Jun-2008 07:36 Send private message

Did you read jree's reply just before yours?

It's not the path you take to a URL, it is the URL itself.






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  Reply # 135368 4-Jun-2008 08:07 Send private message

simon14: And now it's gone up another 10c.....

Date: Rate: Data Volume (MB): Cost:
03 June 2008WAP Casual Usage Plan12.6775$0.20
02 June 2008WAP Casual Usage Plan3.9352$0.00
01 June 2008WAP Casual Usage Plan0.2113$0.00
30 May 2008WAP Casual Usage Plan0.4202$0.00


MYA simply adds all data usage under the live.vodafone.com APN as "WAP Casual usage plan" so out of the 12.7665 MB you used all but 20kb of this was zero rated traffic. You were obviously charged 10c earlier (minimum charge for a session as they are all rounded up to 10kb minimum charge) and then went and used 10c again later which is why it increased.

There is nothing wrong here, the VF system is working perfectly.

Vodafone are just so far behind the times when it comes to mobile data usage and growing their business..



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  Reply # 135426 4-Jun-2008 12:20 Send private message

sbiddle:
simon14: And now it's gone up another 10c.....

Date: Rate: Data Volume (MB): Cost:
03 June 2008WAP Casual Usage Plan12.6775$0.20
02 June 2008WAP Casual Usage Plan3.9352$0.00
01 June 2008WAP Casual Usage Plan0.2113$0.00
30 May 2008WAP Casual Usage Plan0.4202$0.00


MYA simply adds all data usage under the live.vodafone.com APN as "WAP Casual usage plan" so out of the 12.7665 MB you used all but 20kb of this was zero rated traffic. You were obviously charged 10c earlier (minimum charge for a session as they are all rounded up to 10kb minimum charge) and then went and used 10c again later which is why it increased.

There is nothing wrong here, the VF system is working perfectly.

Vodafone are just so far behind the times when it comes to mobile data usage and growing their business..





Thanks for your reply. The point here is that I only went to YouTube and Bebo via Vodafone Live, id didn’t go to any other sites so there shouldn’t be any charges. I don’t want to keep using the service if I keep getting charged 20c here and there when I’m staying inside the V Live area. Secondly, Vodafone helpdesk don’t know anything. They just say it all costs, this is another reason I’m so angry about the whole thing, Vodafone haven’t spent time training their staff about all the details. The CSR basically told me that YouTube and Bebo isn’t free and that I should have been charged 10c per 10kb.

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Ultimate Geek


  Reply # 135510 4-Jun-2008 18:40 Send private message

freitasm: Did you read jree's reply just before yours?

It's not the path you take to a URL, it is the URL itself.




Yes, I read that.  But I would just like some "official Vodafone" clarification.  A I tried calling customer service, and they had no idea.....

Cause... 

1.  Paul (from Vodafone) said before, that Bebo, Facebook, and YouTube are all free..... 

2.  So, does it then mean that Vodafone deems it free according to

i)  path taken......  (ie:  walled garden), which is the policy as indicated on Vodafone Live and website, or
b)  URL visited???  (what some users are claiming now)...

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  Reply # 136137 7-Jun-2008 08:28 Send private message

My data charges have gone up again and i can 100% gaurenteee that i havn't been to any sites outside of Vodafone Live:

Date: Rate: Data Volume (MB): Cost:
06 June 2008WAP Casual Usage Plan0.1662$0.00
06 June 2008GPRS Casual Usage Plan0.0009$0.20
03 June 2008WAP Casual Usage Plan12.6775$0.20
02 June 2008WAP Casual Usage Plan3.9352$0.00


What is the difference between GPRS and WAP Casual?

Is there anyway i can get Vodafone to block all access to the internet except for what's free?


Please don't suggest i call Vodafone about this, i've already done this and they just tell me that it's not free (even though we've been told here by Vodafone that it is)

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  Reply # 136139 7-Jun-2008 08:38 Send private message

WAP usage = live.vodafone.com APN
GPRS usage = www.vodafone.net.nz* APN

*or any of the other data APN's that are available such as direct or internet that offer NAT and/or block inbound traffic.

The live.vodafone.com AP will be called "VFNZ Gateway" and the www.vodafone.net.nz APN will be called "VFNZ Internet" - you always access WAP sites or Live! through the VFNZ Gateway while the FVNZ Internet AP will let you access the internet directly without going through the WAP proxy.

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  Reply # 136956 10-Jun-2008 11:10 Send private message

Discussion Thread
 Response (Paul S)10/06/2008 09:51 AM
Dear Simon

Thank you for your website enquiry.

I do apologise for the issue that you have had with Vodafone Live charging, I have added a 50 cent credit to your account now to cover the charges incurred.

All Vodafone live browsing is free but please ensure that you are not following a link that takes you outside of Vodafone live, you usually receive notification if you are leaving Vodafone Live but following external links are usually the reason that any charges are incurred.

If you have any further questions please reply to this email, call our Customer Contact Centre on 777 from your Vodafone mobile, or 0800 800 021 from any other phone. From overseas you can contact us on + 64 9 355 2007.

Yours sincerely

Paul
Vodafone Customer Support

________________________________________


I was also left a message on my anwser phone saying that i must have gone directly to bebo via m.bebo.com .

I'm happy with Vodafone's response but i know i never went directly to Bebo or YouTube so although i've been credited which is great, the issue hasn't been resolved as such.

I

23 posts

Geek


  Reply # 139058 18-Jun-2008 20:58 Send private message

jesseycy:
freitasm: Did you read jree's reply just before yours?

It's not the path you take to a URL, it is the URL itself.




Yes, I read that. But I would just like some "official Vodafone" clarification. A I tried calling customer service, and they had no idea.....

Cause...

1. Paul (from Vodafone) said before, that Bebo, Facebook, and YouTube are all free.....

2. So, does it then mean that Vodafone deems it free according to

i) path taken...... (ie: walled garden), which is the policy as indicated on Vodafone Live and website, or
b) URL visited??? (what some users are claiming now)...


The billing technology is all driven by URL. The "you are leaving the walled garden" messages are all driven from the Vlive walled garden systems.

If you decide to manually save a URL, then its at your risk that it is a) in the walled garden free list and b) that it stays in the walled garden free list in future. For Vodafone to provide any kind of usable policy, it is clearly necessary to state that it is from "walled garden" only. This allows Vodafone to add or remove URL's to and from the free list respectively in future. I agree with a previous post, it would be nice to have all of the free stuff listed in an FAQ on the Voda site.

Note also that You Tube (www.youtube.com) is not free and You Tube mobile (m.youtube.com) is currently free. Lets not take Paul B's statement of "You Tube is free" the wrong way, as the posts I've seen could easily be mis-interpreted.

BTW, I think mobile Trademe (m.trademe.co.nz) is free as well. Works faster than the "fat" site on my mobile Smile

42 posts

Geek


  Reply # 139103 19-Jun-2008 07:27 Send private message

simon14:
Discussion Thread
 Response (Paul S)10/06/2008 09:51 AM
Dear Simon

Thank you for your website enquiry.

I do apologise for the issue that you have had with Vodafone Live charging, I have added a 50 cent credit to your account now to cover the charges incurred.

All Vodafone live browsing is free but please ensure that you are not following a link that takes you outside of Vodafone live, you usually receive notification if you are leaving Vodafone Live but following external links are usually the reason that any charges are incurred.

If you have any further questions please reply to this email, call our Customer Contact Centre on 777 from your Vodafone mobile, or 0800 800 021 from any other phone. From overseas you can contact us on + 64 9 355 2007.

Yours sincerely

Paul
Vodafone Customer Support

________________________________________


I was also left a message on my anwser phone saying that i must have gone directly to bebo via m.bebo.com .

I'm happy with Vodafone's response but i know i never went directly to Bebo or YouTube so although i've been credited which is great, the issue hasn't been resolved as such.

I



I currently point my mobile directly to urls like m.trademe.co.nz and i am not getting charged... soit can't be anything to do with wall garden

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Reply # 139106 19-Jun-2008 07:45 Send private message

"Walled garden" is an expression. It's virtual. You don't have to come from a Vodafone link to be charged.

People have to understand that it doesn't matter where you are coming from, it's the destination domain that matters.

There's a list here of free domains. The list is not maintained by Vodafone of course and may change at any time.

Everything changes from 28th July when the new casual data rates start anyway.





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