Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



88 posts

Master Geek
+1 received by user: 4


Topic # 22081 16-May-2008 09:08 Send private message

Hi all,

I was reading with interest the new (ish) bundled plans for Vodafone (home phone and 20gig for $90).  I'm with Xtra so this is looking quite attractive.

What has been people's experience with Vodafone as a provider e,g. performance, customer service, etc.?

Thanks.

Create new topic
172 posts

Master Geek


  Reply # 131174 16-May-2008 09:19 Send private message

Customer service poor.
Performance - Good. apart from the 2 weeks just last week where peak times were less than 1mbit.
Airedale St exchange bottom of Parnell

138 posts

Master Geek
+1 received by user: 6


  Reply # 131184 16-May-2008 09:43 Send private message

Customer service is either great or crap. I've had both ends of the spectrum so far. Just depends on who you get through to. That compares to my previous xtra experience which was that they were all pretty crap.

Potential speed is about the same but then I am on a very shoddy telecom exchange so that wasn't likely to change but I'm certain that Vodafone are currently doing less traffic shaping as certain access is easily 3 times quicker than with xtra.

Just to give you an idea of what I mean. My ADSL connection is 7600kb/s down and 830kb/s up but with speedtests the max rates are more like 1600kb/s down and 570kb/s up.

For non web/mail apps on xtra I was quite used to max speeds of more like 400kb/s but now it's more like 1200kb/s.

Of course milage may vary.

320 posts

Ultimate Geek
+1 received by user: 2


  Reply # 131222 16-May-2008 12:23 Send private message

Customer Service - Poor
Broadband quality - Good
Noticed a small increase in speed after changing from xtra, Glendowie exchange about 3km away getting 3.5mbits
You will be happy with the performance but you better hope you never have to deal with the customer service reps otherwise you will end up pulling out you hair.

Phil Gale
1097 posts

Uber Geek
+1 received by user: 39

Trusted
Red Jungle
Subscriber

  Reply # 131270 16-May-2008 15:10 Send private message

I've recently (this month in fact) switched away from vodafone broadband (after a couple of years). I noticed significant slow downs since the takeover of ihug. And the helpdesk wait times became unacceptable.




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

2448 posts

Uber Geek
+1 received by user: 2

Trusted

  Reply # 131279 16-May-2008 15:50 Send private message

I'm on home phone and the new Ultimate pack.

Customer service - well, good for simple things, but if you're really serious, do stuff online or by person. Hold times are only reasonable during off peak times.

Speed - well just see this!




Find me on Twitter!

I posted 1, 2 x 10^3 times!



88 posts

Master Geek
+1 received by user: 4


  Reply # 133732 28-May-2008 09:05 Send private message

Thanks for your replies ... I decided to take the plunge and moved to the Ultimate pack.

Phone and broadband was switched over last night (which I didn't find out until the connection to Xtra stopped working!) and speeds have been fantastic. Much, much faster than Xtra ... so far so good.

I don't seem to have been sent any set up info, so another couple of questions ... is there an online usage monitor and what are the POP3 / SMPT addresses?

Thanks.

xpd

GTA5 Nut
6391 posts

Uber Geek
+1 received by user: 343

Mod Emeritus
Trusted
Subscriber

  Reply # 133747 28-May-2008 09:56 Send private message

pop3: pop.ihug.co.nz
smtp: smtp.ihug.co.nz

There is a meter on their website, however there is also a 3rd party usage meter that works very well.... soon as I find where I put it, Ill put it on my site for you.

**EDIT**

Online now....   http://www.xpd.co.nz/files/tucinstall.exe


Ive been running it for a few months without any issues.




XPD / @DemiseNZ / Gavin
 
Check out "Like A Storm" - Official Site

GPKC GTA5 Crew - Fun, social, NZ based

Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / ASUS 260X / ASUS H81M-E / Intel Pentium K Anniversay G3258



138 posts

Master Geek
+1 received by user: 6


  Reply # 133753 28-May-2008 10:07 Send private message

Log on to this site and you can check your usage and change quite a few settings.

https://www.vodafone.co.nz/knox/fixed-line-login.jsp




88 posts

Master Geek
+1 received by user: 4


  Reply # 134330 30-May-2008 08:02 Send private message

Awesome - thank you!!!

All up and running and speed is still good ...

5 posts

Wannabe Geek


  Reply # 134392 30-May-2008 11:16 Send private message

what sort of speeds are you receiving?



88 posts

Master Geek
+1 received by user: 4


  Reply # 134399 30-May-2008 11:28 Send private message

Speeds with Xtra were in the 2.5 - 3 mbps range. After the change, we're getting 3.5 - 4.0. What has been really good is international speeds, I did a speedtest to LA and I was getting about 2.5 mbps ... with Xtra we would never reach 1 mbps.

We're semi rural so more than 2km from the exchange.

So not bad really ... even my wife has noticed the difference!!

3651 posts

Uber Geek
+1 received by user: 921

Trusted

  Reply # 134489 30-May-2008 18:15 Send private message

Their peak isnt as reliable as some, they force interleaving so higher latency but that's made up for in the dirt cheap deal that they offer, which i must say is very good.

(though telstra's more consistant, abeit more expensive)

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How good is your general Science Knowledge?
Created by Aredwood, last reply by joker97 on 31-Oct-2014 23:44 (39 replies)
Pages... 2 3


Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


Snap refuses to replace faulty gear
Created by Brendan, last reply by MadEngineer on 28-Oct-2014 19:07 (92 replies)
Pages... 5 6 7


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by sonyxperiageek on 31-Oct-2014 22:34 (24 replies)
Pages... 2


OneDrive code giveaway - go!
Created by freitasm, last reply by NightOnTheWeb on 1-Nov-2014 08:57 (35 replies)
Pages... 2 3


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3


DDos Protection from ISP
Created by charsleysa, last reply by freitasm on 31-Oct-2014 12:11 (46 replies)
Pages... 2 3 4


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by Jase2985 on 1-Nov-2014 07:06 (28 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.