We have a 5gig 'easy'? home phone and broadband plan with Vodafone, and for the last few months our internet speed has been very slow - slower than Dial up I think.

We got 'geeks on wheels' out to give the PC a W.O.F a couple of weeks ago - they did several speed tests, tested the modem / router and put new filters on the lines...etc... but the download speed was always 64kbps - he could not believe it and said it should be well into the thousands. He wrote down his findings and said we need to phone Vodafone and tell them about the internet speed and the test results and ask them to do a 'port reset' at the exchange - that should fix the problem. Vodafone have done this and there has been no change in internet speed at all.

I phoned Vodafone a week ago to tell them this and the guy on the technical help desk sent me a 'template' asking me to do several speed tests at different times of the day an to do a 'tracert? to several websites.

The speed tests were the same (64kbps download speed) and the tracert timed out several times. I documented the findings and e-mailed them back to Vodafone & I am awaiting their reply

The guy at Vodafone said the next step is to get a technician to come out to the exchange and check that and if no problems they will come to our house to check the lines...etc... and if the problem is 'internal' (at our house) they will charge us upwards of $200+.

I am paranoid that they will come to our house and find a fault and we will be left with a hefty bill - so is there anything I could or should check just to be double sure there's not a problem at our place?

We have the phone plugged into one jack point and the broadband modem / router into another - all other jack points at the house are unused.
Also we live in Heathcote, Christchurch if that makes a difference.

any help / advise would be much appreciated!