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2 posts

Wannabe Geek


  Reply # 362567 3-Aug-2010 18:35 Send private message

rassnor: Same with me, problems logging into steam since Friday, weird internet speeds come and go. I had thought it was a isolated issue with steam. Good to know a fix is coming.


I too have been experiencing the same issue.

Found this link on the Vodafone Forums...

http://forum.vodafone.co.nz/topic/5661-anyone-else-receiving-appalling-speeds-on-steam/page__st__20

I've tried it from both a residential land line broadband connection, and a business land line broadband connection with the same issues.

DL'ing (when it works) from Steam at 3K/sec is not very nice.

16527 posts

Uber Geek
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Vodafone NZ

  Reply # 362570 3-Aug-2010 18:39 Send private message

kyhwana2:
johnr: I can confirm changes are coming in the next 24 to 48 hours


Was that "change" the _announcement_ that you guys will be offering some form of naked DSL (probably on the red network only) next week?


Naked dsl is not the change I am speaking of. I am speaking of the international issues as I understand its happening early tomorrow morning.






226 posts

Master Geek
+1 received by user: 1


  Reply # 362660 3-Aug-2010 21:33 Send private message

Misery Likes company.

My Vodafone has slowed down recently too. Even on this newsgroup.







309 posts

Ultimate Geek
+1 received by user: 10


  Reply # 362661 3-Aug-2010 21:36 Send private message

Good to hear that vodafone are working on International, but its not just international, sites in NZ are very slow, trade me is usually instant now its just slow, images don't load half the time, even trying to log in to anything is a mission. Also will we get any compensation for these issues that have been going on for ages? like a credit or some extra data...




 

57 posts

Master Geek


  Reply # 362679 3-Aug-2010 22:12 Send private message

Was wondering what the hell was happening. Steam's been incredibly slow to login last few days and Champions Online has been unplayable. Thought it was an issue with the game, but connecting to Cryptic's servers from work (Telecom) has been perfect, get home 1/2 hour later and 'Server not responding'.

If this is due to a decent number of Telecom customers jumping ship after the all-you-can-eat plans being discontinued and along with the Vodafone/Sky deal, then it just goes to show how disorganised Vodafone is.

Did a test today: using netstat -a to find the ip address of the server I was connecting to, at work I was being routed directly to the states, at home I was getting routed through Australia and getting increates lag (i.e. +100ms over the direct connection) massive lag spikes and terrible packet loss. Thanks Vodafone :/

Did find something fairly interesting, the huge thread in the Orcon forums is the exact same issue.

57 posts

Master Geek


  Reply # 363029 4-Aug-2010 14:58 Send private message

The main thread is getting fairly active now, reached 5 pages...

http://forum.vodafone.co.nz/topic/5643-high-latancy/page__st__80



309 posts

Ultimate Geek
+1 received by user: 10


  Reply # 363034 4-Aug-2010 15:00 Send private message

KracsNZ: The main thread is getting fairly active now, reached 5 pages...

http://forum.vodafone.co.nz/topic/5643-high-latancy/page__st__80



Its proves that its not just a few of us having the issues.  I saw one person say on a forum from vodafone that they changed the way they route international traffic and thats why its all messed up...




 

57 posts

Master Geek


  Reply # 363056 4-Aug-2010 15:26 Send private message

Yup, looks like international traffic is being routed through a provider called VOCUS in Aus. Absolutely ridiculous decision; it automatically adds 50 - 100ms latency to any US traffic.

However this would simply cause an increase in lag, not the massive connection issues, download failures and cutouts peps are getting. Vodafone or VOCUS are severely screwing something up. Whether there's routing issues, severe packet shaping or throttling going on it's basically killing everyone's enjoyment of the internet.

I know Vodafone probably don't want to use Telecom's Wholesale (i.e. global gateway internet service or GGIS), but switching to a sub-standard service provided by VOCUS is going to cost them allot of customers.

228 posts

Master Geek
+1 received by user: 7


  Reply # 363136 4-Aug-2010 17:20

Well I can connect to steam now, so theres an improvement.

28 posts

Geek


  Reply # 363161 4-Aug-2010 18:08 Send private message

Hey, recently moved house and signed up for the ultimate 30GB Broadband plan to... it is painfully slow...

I was living in Birkenhead previously, with orcon getting line download speeds upwards of 15000+ kpbs with upload speeds of 600+ kbps


These are my new line statistics... I don't know how to interpret the noise, attenuation etc... but is my line noisy? do i need new wiring?.... or is it just vodafone? 


CurrRate(kbps)
60
3741
MaxRate(kbps)
60
3725
NoiseMargin(dB)
6.3
6.8
Attenuation(dB)
51.0
48.1
Power(dBm)
10.9
18.2

upper number is upload, lower is download... 

Thanks...





 
 






















24 posts

Geek


  Reply # 363170 4-Aug-2010 18:19 Send private message

throbb: Well I can connect to steam now, so theres an improvement.


I am green with envy. I'm still stuck at 'Connecting Steam Account'. I haven't played TF2 in 4 days! I'm missing out on valuable hat time.

5971 posts

Uber Geek
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Subscriber

  Reply # 363542 5-Aug-2010 11:00 Send private message

These are my new line statistics... I don't know how to interpret the noise, attenuation etc... but is my line noisy? do i need new wiring?.... or is it just vodafone?


Hi, your immediate problem is off topic, but I presume you have moved to the Red Network and were previously on a Orcon connection via Telecom, if so you should ask Vodafone to move you back to a Telecom wholesale plan. Once that is sorted then you will be dealing with the issues of this thread which are not due to your local connection to the infrastructure.

Cyril

14 posts

Geek


Reply # 375673 2-Sep-2010 11:35 Send private message

I'm still having problems with this and IMO has never really gone away, are other people still having these issues?

I have no issues with speed but its the persistent 'ok initially and then no reply back from the web site or takes awhile to refresh or timeout connectivity'

I've done the isolation test and checked router config (linksys AM300, wireless WRN360) but still the same issue.

If anyone doesn't have this problem, what did you do?


The following is what vodafone ask for troubleshooting purposes, although they closed the initial ticket (4th aug) I've asked for it to be re-open.


------------------------------------------------------------------------------------------------------------------
Thu Sep  2 10:29:51 NZST 2010

DSL Status:     UP
DSL Modulation Mode:     G.992.5 (ADSL2+)
DSL Path Mode:     INTERLEAVED
Downstream Rate:     13988 Kbps
Upstream Rate:     1142 Kbps
Downstream Margin:     6 db
Upstream Margin:     6 db
Downstream Line Attenuation:     29
Upstream Line Attenuation:     13
Downstream Transmit Power:     22
Upstream Transmit Power:     11
LOS Errors:     0
Download Speed: 9239 kbps (1154.9 KB/sec transfer rate)
Upload Speed: 961 kbps (120.1 KB/sec transfer rate)
Latency: 27 ms
Jitter: 1 ms

traceroute to www.domainz.net.nz (202.46.160.19), 30 hops max, 60 byte packets
 1  10.10.10.1 (10.10.10.1)  5.004 ms  5.716 ms  5.810 ms
 2  . (192.168.1.1)  5.898 ms  5.981 ms  6.067 ms
 3  lo1.akl-grafton-bras1.ihug.net (203.109.128.90)  32.822 ms  33.027 ms  33.269 ms
 4  gi6-0-0.akl-grafton-edge1.ihug.net (203.109.143.101)  27.994 ms  29.292 ms  30.311 ms
 5  gi5-0-0.akl-grafton-edge2.ihug.net (203.109.130.133)  30.385 ms  30.462 ms  30.539 ms
 6  202.126.87.1 (202.126.87.1)  46.020 ms  38.100 ms  37.008 ms
 7  * * *
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traceroute to www.nzdsl.co.nz (60.234.76.50), 30 hops max, 60 byte packets
 1  10.10.10.1 (10.10.10.1)  4.212 ms  4.259 ms  4.355 ms
 2  . (192.168.1.1)  5.731 ms  5.784 ms  5.875 ms
 3  lo1.akl-grafton-bras1.ihug.net (203.109.128.90)  33.968 ms  34.016 ms  34.087 ms
 4  gi6-0-0.akl-grafton-edge1.ihug.net (203.109.143.101)  26.479 ms  26.885 ms  28.174 ms
 5  gi5-0-0.akl-grafton-edge2.ihug.net (203.109.130.133)  29.240 ms  31.405 ms  31.827 ms
 6  orcon2.ape.net.nz (192.203.154.67)  35.027 ms  48.874 ms  23.638 ms
 7  www.nzdsl.co.nz (60.234.76.50)  24.584 ms  25.605 ms  26.339 ms
traceroute to www.cnn.com (157.166.255.19), 30 hops max, 60 byte packets
 1  10.10.10.1 (10.10.10.1)  5.299 ms  6.137 ms  6.231 ms
 2  . (192.168.1.1)  6.318 ms  6.399 ms  6.486 ms
 3  lo1.akl-grafton-bras1.ihug.net (203.109.128.90)  26.072 ms  28.212 ms  34.892 ms
 4  gi6-0-0.akl-grafton-edge1.ihug.net (203.109.143.101)  28.245 ms  28.328 ms  28.417 ms
 5  gi5-0-0.akl-grafton-edge2.ihug.net (203.109.130.133)  28.507 ms  29.075 ms  29.991 ms
 6  203.21.31.201 (203.21.31.201)  36.422 ms  29.978 ms  27.629 ms
 7  ge-3-1-0.XT2.AKL1.ALTER.NET (210.80.34.29)  29.005 ms  29.465 ms  30.325 ms
 8  0.so-0-1-2.XT4.HKG2.ALTER.NET (210.80.49.54)  212.780 ms  213.885 ms  214.626 ms
 9  210.53.126.149 (210.53.126.149)  244.141 ms  246.247 ms  246.336 ms
10  * * *
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traceroute to www.bbc.co.uk (212.58.246.93), 30 hops max, 60 byte packets
 1  10.10.10.1 (10.10.10.1)  2.400 ms  2.473 ms  2.589 ms
 2  . (192.168.1.1)  4.658 ms  4.838 ms  4.929 ms
 3  lo1.akl-grafton-bras1.ihug.net (203.109.128.90)  31.162 ms  31.367 ms  31.622 ms
 4  gi6-0-0.akl-grafton-edge1.ihug.net (203.109.143.101)  27.103 ms  27.325 ms  27.765 ms
 5  gi5-0-0.akl-grafton-edge2.ihug.net (203.109.130.133)  28.918 ms  29.665 ms  31.664 ms
 6  ten0-3-0-126.bdr01.akl02.akl.VOCUS.net.au (114.31.203.109)  32.389 ms  23.243 ms  23.845 ms
 7  ten-0-1-0-60.bdr01.akl01.akl.VOCUS.net.au (114.31.202.40)  151.583 ms  151.818 ms  152.927 ms
 8  ip-54.199.31.114.VOCUS.net.au (114.31.199.54)  153.295 ms  153.571 ms  154.857 ms
 9  64.215.29.53 (64.215.29.53)  213.842 ms  213.541 ms  214.044 ms
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PING www.domainz.net.nz (202.46.160.19) 56(84) bytes of data.
64 bytes from www.domainz.net.nz (202.46.160.19): icmp_seq=1 ttl=120 time=40.7 ms
64 bytes from www.domainz.net.nz (202.46.160.19): icmp_seq=2 ttl=120 time=37.2 ms
64 bytes from www.domainz.net.nz (202.46.160.19): icmp_seq=3 ttl=120 time=38.1 ms
64 bytes from www.domainz.net.nz (202.46.160.19): icmp_seq=4 ttl=120 time=38.1 ms
64 bytes from www.domainz.net.nz (202.46.160.19): icmp_seq=5 ttl=120 time=41.3 ms
64 bytes from www.domainz.net.nz (202.46.160.19): icmp_seq=6 ttl=120 time=38.3 ms

--- www.domainz.net.nz ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5006ms
rtt min/avg/max/mdev = 37.228/39.015/41.389/1.527 ms
PING www.nzdsl.co.nz (60.234.76.50) 56(84) bytes of data.
64 bytes from www.nzdsl.co.nz (60.234.76.50): icmp_seq=1 ttl=57 time=23.3 ms
64 bytes from www.nzdsl.co.nz (60.234.76.50): icmp_seq=2 ttl=57 time=24.8 ms
64 bytes from www.nzdsl.co.nz (60.234.76.50): icmp_seq=3 ttl=57 time=22.4 ms
64 bytes from www.nzdsl.co.nz (60.234.76.50): icmp_seq=4 ttl=57 time=23.5 ms
64 bytes from www.nzdsl.co.nz (60.234.76.50): icmp_seq=5 ttl=57 time=23.1 ms
64 bytes from www.nzdsl.co.nz (60.234.76.50): icmp_seq=6 ttl=57 time=23.5 ms

--- www.nzdsl.co.nz ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5001ms
rtt min/avg/max/mdev = 22.496/23.466/24.809/0.714 ms
PING www.cnn.com (157.166.255.19) 56(84) bytes of data.

--- www.cnn.com ping statistics ---
6 packets transmitted, 0 received, 100% packet loss, time 4999ms

PING www.bbc.co.uk (212.58.244.67) 56(84) bytes of data.
64 bytes from www.bbc.net.uk (212.58.244.67): icmp_seq=1 ttl=47 time=295 ms
64 bytes from www.bbc.net.uk (212.58.244.67): icmp_seq=2 ttl=47 time=294 ms
64 bytes from www.bbc.net.uk (212.58.244.67): icmp_seq=3 ttl=47 time=295 ms
64 bytes from www.bbc.net.uk (212.58.244.67): icmp_seq=4 ttl=47 time=297 ms
64 bytes from www.bbc.net.uk (212.58.244.67): icmp_seq=5 ttl=47 time=295 ms
64 bytes from www.bbc.net.uk (212.58.244.67): icmp_seq=6 ttl=47 time=296 ms

--- www.bbc.co.uk ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5006ms
rtt min/avg/max/mdev = 294.840/295.734/297.656/1.038 ms


JP



309 posts

Ultimate Geek
+1 received by user: 10


  Reply # 375676 2-Sep-2010 11:37 Send private message

The problem still seems to be there, speed is no issue for me but websites seem to constantly time out, or if they load they are missing half the images. Vodafone aren't really saying anything and the forums have gone quiet but i imagine thats due to VF not really giving a damn about making their customers happy




 

3179 posts

Uber Geek
+1 received by user: 103

Trusted

  Reply # 375699 2-Sep-2010 12:13 Send private message

brandonruscoe: The problem still seems to be there, speed is no issue for me but websites seem to constantly time out, or if they load they are missing half the images. Vodafone aren't really saying anything and the forums have gone quiet but i imagine thats due to VF not really giving a damn about making their customers happy


have you logged a call with VF yet regarding this issue? I could not browse a lot of website's like google and kotaku last saturday. gave them a call at 11am. got a call back from VF same day 4pm. all fixed. please try now. and yes it was fixed.




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