Vodafone: data sessions stalling, SMS failures and inbound calls going straight to VM

Forums › Vodafone New Zealand, TelstraClear and ihug › Vodafone: data sessions stalling, SMS failures and inbound calls going straight to VM

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250 posts

Master Geek

Reply # 398815 1-Nov-2010 21:22
Hahaha, same issue here with iPhone 3G and a Vodem Stick Pro - everything just stalls / loses connection randomly. THought it could have been water damage to the '3G, but it works fine most of the time. I turn tethering off, disable 3G, switch to airplane mode, give it 5-10min, switch it all back on and 2/3 times it works. Vodem is a different story, but very similar. Had it bigtime the other night, lost data/sms/voice all in one go. Tried to make a call and it just would not connect out at all, full signal bars, but nothing.

harrylin

285 posts

Ultimate Geek

Reply # 398875 1-Nov-2010 22:26
Looks like this issue can't be solved easily. I think voda people are busy working on this. Or maybe not. Because voda is simply so big they ignore some customer complaint? I'm thinking about buyin a XT MiFi and say goodbye, when I have the money to cancel the contract. 2001 Lenovo Tianji 2000 Windows CE 2006 Palm Tungsten E/ Palm Treo 650/ Htc Wizard/ Nokia N93/ Sony P990i 2007 Samsung N320/ Palm Treo 750v/ Palm Treo 700wx 2008 Okta Touch/ iPhone 2G/ Htc Titan 2009 iPod Touch 2G/ iPhone 3G/ iPhone 3GS 2010 iPhone 4/ iPad What's next? im longing for an android, but im afraid Android is crap... I'm a big Apple Fanboy!!!Yeah!!!

richms

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Reply # 398888 1-Nov-2010 22:45
If the service is not working, you have no contract. Log a damn fault with them everytime it happens. Keep records, if its not fixed soon then leave. Richard rich.ms

kingjj

Baby Get Shaky!
806 posts

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Reply # 398900 1-Nov-2010 23:16
CaptainCrunch: Which handset are you all using? Most of the devices being listed here are Iphone 4's . Can you please confirm which devices you have? Nokia E63 and it happened so many times yesterday and today that I've lost count! I really don't know if I have the will power to log a fault, we'll see what tomorrow brings though... Thanks for helping though CaptainCrunch!!

BarTender

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Reply # 398949 2-Nov-2010 07:40
richms: If the service is not working, you have no contract. Log a damn fault with them everytime it happens. Keep records, if its not fixed soon then leave. Amen to that. Now that it is known there is a fault that others are having the same problem then log a fault using the 0800 number mentioned above, and don't take no for an answer if the CSR trys to fob you off. Then if you don't get any response in 3-4 days ring back (then write a letter) and say you are canceling your contract due to no service being provided. In other words, either complain directly to Vodafone with a fault rather than bleeting here and saying "i'll log a call sometime". If you don't log a call how will Vodafone know there is a problem. Check out my Mobile Cell Site Google Maps KML Files in my blog. Now using Google Fusion Tables or Address Lookup or GPS using Smartphone I update it on a monthly basis automatically from RSM.

hamistheman

45 posts

Geek

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Reply # 398955 2-Nov-2010 08:11
i've noticed similar problems with phone stalling on google maps (nokia 6121), calls straight to voicemail (nokia 6121) and sms's not being sent (manily nokia 2630, once or twice nokia 6121 ) but hadn't pinpointed it to 3g. I did just receive a couple of texts about going over 10mb on the 21st of oct (the 8mb message, then the exceeded data limit one) ... which would of been helpful if they had been delivered on the 21st :P ... but maybe they are making changes ..... hopefully for the better .... H

psychrn

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Reply # 398987 2-Nov-2010 09:41
Sorry I havnt read all the thread comments but I wonder how regional the "problem" is. I have an Iphone 4 and use it predominately in hamilton and occasionally in the rural Waikato. I can report no problems at all with data connections I wonder if a poll needs to be created to guage the numbers of people affected. GZMCC. Galaxy S3, Galaxy Note, Asus Transformer Prime

CaptainCrunch

18 posts

Geek

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Vodafone NZ

Reply # 398993 2-Nov-2010 09:51
I understand that a lot of people here are having problems, but I have only been contacted with two INC reference numbers. What we need is examples of these issue so we can resolve them for you. I know it does take a bit of time sometimes, but if you are having problems, please call us on 0800 921 021 and log a job. Then pass the INC to me and I will follow up. Thanks

VibePlus

9 posts

Wannabe Geek

Reply # 399019 2-Nov-2010 10:42
I will log a fault next time I have more than one text failure to send or can't get data connection or it fails etc. As an account customer but only a casual user of my phone (HTC Magic which gets used more when on holiday or away from laptop than on regular work days) I'd taken the problem to be my phone - and it was annoying the life out of me as when I need it to work - I really need it to work. I think many people have blamed their phones and also allowed for the occaisional data failure. It does seem that logging a fault requires time and determination and if my ongoing experience with my home internet provider (not Vodafone) is any example of how one gets pushed aside I will wait for a day when I am truely exasperated and will then refuse to be fobbed off. Hoping there's enough info in this and other forums for Vodafone to take notice - or are they just too stubborn to take notice of social media and always have to do it the - log a fault so we can then decide to do something or simply ignore you - way?

Beccara

686 posts

Ultimate Geek

UberGroup

Reply # 399024 2-Nov-2010 10:56
We've just started to notice it up in Whangarei, Samsung Galaxy S, Motorola Milestone and Iphone 3gs all have issues with call connections and delayed texts. Seems to have just cropped up in the last 3-5 days All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

Elpie

689 posts

Ultimate Geek

Reply # 399058 2-Nov-2010 12:22
CaptainCrunch: I understand that a lot of people here are having problems, but I have only been contacted with two INC reference numbers. What we need is examples of these issue so we can resolve them for you. I know it does take a bit of time sometimes, but if you are having problems, please call us on 0800 921 021 and log a job. Then pass the INC to me and I will follow up. Thanks The problem is that at least some of us thought the problem had already been identified and was being worked on. I posted this on Twitter: "DM's from Twitter are routinely taking 12 hours to get to @vodafoneNZ SMS delivery. Vodafone or Twitter to blame or is NZ set to UTC now?" - 3:10 PM Oct 18th http://twitter.com/elpie/status/27695247157 Got this reply from Christine: "@elpie We are investigating the matter from our end. Will let you all know whether it's us or twitter when we find out more ^CW" - 6:28 PM Oct 18th http://twitter.com/vodafoneNZ/status/27707906889 Then other people jumped in saying they were experiencing the same thing, but not just with SMS messages from Twitter. People were getting pointed back to Christine's response to me. I bet I wasn't the only one who assumed the issue was known and being worked on. Having a quick look at the Vodafone Twitter stream I can see loads of reports about delayed SMS but few requests to log a job. eg. http://twitter.com/BR3NDA/status/29208431433 http://twitter.com/_MusicalMonster/status/29261239517 http://twitter.com/loganlights/status/29322079918 (he is getting repeated messages - possibly not the same fault) http://twitter.com/KateWebby/status/28366982733 http://twitter.com/michaelmurfy/status/27972215894 ..... So, my question is - has anyone from Vodafone searched their tweet stream to gather information about the number of people these issues appear to be affecting?

CaptainCrunch

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Vodafone NZ

Reply # 399070 2-Nov-2010 12:44
Elpie: CaptainCrunch: I understand that a lot of people here are having problems, but I have only been contacted with two INC reference numbers. What we need is examples of these issue so we can resolve them for you. I know it does take a bit of time sometimes, but if you are having problems, please call us on 0800 921 021 and log a job. Then pass the INC to me and I will follow up. Thanks The problem is that at least some of us thought the problem had already been identified and was being worked on. I posted this on Twitter: "DM's from Twitter are routinely taking 12 hours to get to @vodafoneNZ SMS delivery. Vodafone or Twitter to blame or is NZ set to UTC now?" - 3:10 PM Oct 18th http://twitter.com/elpie/status/27695247157 Got this reply from Christine: "@elpie We are investigating the matter from our end. Will let you all know whether it's us or twitter when we find out more ^CW" - 6:28 PM Oct 18th http://twitter.com/vodafoneNZ/status/27707906889 Then other people jumped in saying they were experiencing the same thing, but not just with SMS messages from Twitter. People were getting pointed back to Christine's response to me. I bet I wasn't the only one who assumed the issue was known and being worked on. Having a quick look at the Vodafone Twitter stream I can see loads of reports about delayed SMS but few requests to log a job. eg. http://twitter.com/BR3NDA/status/29208431433 http://twitter.com/_MusicalMonster/status/29261239517 http://twitter.com/loganlights/status/29322079918 (he is getting repeated messages - possibly not the same fault) http://twitter.com/KateWebby/status/28366982733 http://twitter.com/michaelmurfy/status/27972215894 ..... So, my question is - has anyone from Vodafone searched their tweet stream to gather information about the number of people these issues appear to be affecting? Thanks for bring these to my attention, I will follow this up with Christine.

sbiddle

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Reply # 399086 2-Nov-2010 13:14
VibePlus:Hoping there's enough info in this and other forums for Vodafone to take notice - or are they just too stubborn to take notice of social media and always have to do it the - log a fault so we can then decide to do something or simply ignore you - way? I know there has been very little said on behalf of Vodafone but I've personally spent a lot of time working with them on this issue and I know for a fact it's being worked on by those at the highest level. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

johnr

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Vodafone NZ

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Reply # 399090 2-Nov-2010 13:29
sbiddle: VibePlus:Hoping there's enough info in this and other forums for Vodafone to take notice - or are they just too stubborn to take notice of social media and always have to do it the - log a fault so we can then decide to do something or simply ignore you - way? I know there has been very little said on behalf of Vodafone but I've personally spent a lot of time working with them on this issue and I know for a fact it's?being worked on by those at the highest level. I can also confirm this issue has taken priorty over everything else in Vodafone Technology! Steve has been a great help over the last 2 days John Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

VibePlus

9 posts

Wannabe Geek

Reply # 399094 2-Nov-2010 13:35
Thanks guys It's great to know it's being worked on.

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