Im currently on a Smart 1 iPhone plan, about 14 months into my 2 year contract.
Phoned Vodafone 777 to confirm the termination fee which applies, and am happy to pay, was asked by the phone rep why I am thinking of leaving, advised her that for $8.15 more on 2 degrees for $49 I can get 160 mins calling, 1000 texts, and 50mb nationwide data, and 1GB 2degrees data add on. Not to mention rollover mins.
Currently for $40.85 Vodafone offer me 30mins call time, 300 texts, and 250mb data. (3gb data promo but dont need that much data). And not prepared to move to Vodafone smart2 plan as its $11 more than 2degrees for less call time.
The phone asked if I would like to speak with their sales team as they may be able to offer an incentive to stay.
They phoned back, and quote "given the plan I am on, we are unable to offer you anything".
Surely Vodafone has better policies in place, what about the likes of the old handset discount vouchers, or waive the resign fee for a Iphone4 etc.
Wasnt actually expecting anything, but a little surprised that they are quiet happy for their customers to leave?