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678 posts

Ultimate Geek
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Topic # 82911 7-May-2011 16:04 Send private message

on 4/04/11 i sent a txt to get double my minutes
and got a text this and i still have not got my double minutes
 




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1599 posts

Uber Geek
Inactive user


  Reply # 466495 7-May-2011 16:27 Send private message

Same thing happened to me last time, I don't believe I got the double minutes.

3457 posts

Uber Geek
+1 received by user: 341

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  Reply # 466500 7-May-2011 17:04 Send private message

Have a read through this http://help.vodafone.co.nz/app/answers/detail/a_id/13141 it depends on your billing date.



678 posts

Ultimate Geek
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  Reply # 466508 7-May-2011 17:18 Send private message

bill date was yesterday and still nothing




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674 posts

Ultimate Geek

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  Reply # 466556 7-May-2011 20:26 Send private message

Give them a call on 777 and they will be able add them on - though it should have been automatic



678 posts

Ultimate Geek
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  Reply # 466591 7-May-2011 22:28 Send private message

I called them he told me to wait 24hrs for it to be added




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32 posts

Geek
+1 received by user: 1


  Reply # 466739 8-May-2011 13:42 Send private message

G'day

Same issue.

Waiting to hear back from Vodafone.

Cheers, Gobit 

423 posts

Ultimate Geek
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  Reply # 466749 8-May-2011 14:17 Send private message

In that case, I won't expect mine to be added on time then (13th May), will see what happens.

32 posts

Geek
+1 received by user: 1


  Reply # 466853 8-May-2011 18:33 Send private message

Got a text from Vodafone about half an hour ago saying:

[i]"Congratulations! Your double minutes have now been applied for you to talk it up over the next 3 months. To check how many minutes you have just text BAL to 777"[/i]

Did that and got a reply text which only showed my basic Anytime minutes, nothing about doubled. Check in My Vodafone and the same – only basic minutes, nothing about doubled.

Cheers, Gobit

11 posts

Geek

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  Reply # 467603 10-May-2011 15:22 Send private message

email me your details and I'll have a look for you

Chris (VFNZ)

32 posts

Geek
+1 received by user: 1


  Reply # 467647 10-May-2011 17:02 Send private message

G'day Chris

Thanks for your offer of help.

Your offer must have scared Vodafone's computer systems ;-)

As I was typing up the email just now I pinged again saying the double minutes have been applied. Text from 777 and the double minutes now come up. Also checked on My Vodafone and through the iPhone app and both also now show the double minutes so looks like problem solved.

Thanks again,

Cheer, Gobit

11 posts

Geek

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  Reply # 467842 11-May-2011 10:28 Send private message

I had nothing to do with that,I swear! I'm glad its all OK.

Enjoy :-)

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