Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
17 posts

Geek


  Reply # 479568 10-Jun-2011 05:48 Send private message

I am an angry client against vodafone now. I already called the technical support 4 times. And a fault was launched last thursday. And now one week passed and the problem still exisits and no one calls me after that. Seems like vodafone doesn't care its constomers at all. I will call vodafone today to give them a final warning. If they could not solve the problem, I will report the issue to ministry of consumer affairs and NZ herald. I hope others with the same issues could do the same

12539 posts

Uber Geek
+1 received by user: 983

Trusted
Subscriber

  Reply # 479631 10-Jun-2011 10:37 Send private message

Anyone see that telecom got into the papers yesterday for a similar issue? - http://www.nzherald.co.nz/connect/news/article.cfm?c_id=1501833&objectid=10731116 - I agree with it that there needs to be some auditing of the accuracy of these measurement methods that they use. Also why is it always vodafone that has problems with measurement too?




Richard rich.ms

17 posts

Geek


  Reply # 479644 10-Jun-2011 10:58 Send private message

richms: Anyone see that telecom got into the papers yesterday for a similar issue? - http://www.nzherald.co.nz/connect/news/article.cfm?c_id=1501833&objectid=10731116 - I agree with it that there needs to be some auditing of the accuracy of these measurement methods that they use. Also why is it always vodafone that has problems with measurement too?


 I agree.  I will record my usage following this guide http://www.cueclub.net.nz/page.php?37 as suggested by NZ herald. 

12539 posts

Uber Geek
+1 received by user: 983

Trusted
Subscriber

  Reply # 479647 10-Jun-2011 11:05 Send private message

Thinking about it, perhaps their inability to measure it is why vodafone refuse to sell plans that don't become useless at a set amount used.

Quite hard to make any complaints about the charging by volume when they don't actually charge you by it.




Richard rich.ms

17 posts

Geek


  Reply # 480660 13-Jun-2011 15:43 Send private message

Good news finally. Vodafone did a line investigation for me and found out my account has been stolen by someone else and credited by the wrong usage for me (8GB vs 30GB). Highly recommended if you guys experiencing similar situation to phone the technical support to do the investigation and the most important thing is to change the password (not the wireless password but the modem ADSL password word).

Hope that helps!

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Global mode over ? Lets see.....
Created by xpd, last reply by davidrg on 2-Apr-2015 19:13 (47 replies)
Pages... 2 3 4


Semble SIM: compatible handsets
Created by DrDee, last reply by NikT on 2-Apr-2015 16:12 (81 replies)
Pages... 4 5 6


Jeremy Clarkson reported as being sacked from top gear
Created by KiwiNZ, last reply by hashbrown on 1-Apr-2015 23:54 (197 replies)
Pages... 12 13 14


April Fools!
Created by BlueShift, last reply by Mark on 2-Apr-2015 09:46 (46 replies)
Pages... 2 3 4


Surface 3: anyone interested
Created by freitasm, last reply by Dolts on 2-Apr-2015 17:12 (43 replies)
Pages... 2 3


Spark blocking MediaFire downloads
Created by BarryQuest, last reply by l43a2 on 31-Mar-2015 21:15 (36 replies)
Pages... 2 3


2015 Subaru Outback
Created by Geektastic, last reply by Talkiet on 2-Apr-2015 17:35 (17 replies)
Pages... 2


Tattoos — Are they safe? Do they hurt?
Created by TLD, last reply by TLD on 1-Apr-2015 12:15 (51 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.