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315 posts

Ultimate Geek
+1 received by user: 12


  Reply # 505605 12-Aug-2011 15:31 Send private message


Now if I Was Vodafone - I can either say "That is lame - it is so obvious"... Or listen to their customer and do something about it.


What would you like them to do? There is a big heading at the top of the picture in the screen shot saying "Our pick of iOS apps". How would one make the fact that it is referring to apps clearer than this?

2391 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 505609 12-Aug-2011 15:36 Send private message

uglyb0b:

Now if I Was Vodafone - I can either say "That is lame - it is so obvious"... Or listen to their customer and do something about it.


What would you like them to do? There is a big heading at the top of the picture in the screen shot saying "Our pick of iOS apps". How would one make the fact that it is referring to apps clearer than this?


Get rid of the "Free" statement.

315 posts

Ultimate Geek
+1 received by user: 12


  Reply # 505620 12-Aug-2011 15:56 Send private message

Even though it's very clearly a reference to free applications?

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Uber Geek
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Inactive user


  Reply # 505628 12-Aug-2011 16:08 Send private message

uglyb0b: Even though it's very clearly a reference to free applications?


Yip. Because like others have said, it sounds like a free service.

Its the very reason why vodafone was fined by the com com for the $1 per 10MB deal. It has to be spelt out.

Its sort of like with my current ISP SNap, I have free youtube/google. Meaning that all my google apps on my PC are free, and that includes the data. And thats a hell of a lot more than just free to download the free apps. If i was suddenly now finding that i was being charged for that data - would they be free?






1701 posts

Uber Geek
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Trusted

  Reply # 505648 12-Aug-2011 17:33 Send private message

BlueToothKiwi: Yeah I saw that BraiiGuy..

Anyway - I think Vodafone should do a deal (like they have done with Sky)... and give users a dataplan with five  common sites everyone wants ... 


For me  - I want on my iPAD to access the following sites with 'free' Data - and I will be happy to pay a fixed price for (say $10/ month):

- Google Maps
- NZ Herald
- Telecom Xtra mail server (and or Gmail server) 
- Facebook
- Twitter


Everything else (including Geekzone, Trademe, YouTube) I can wait for a Wi-fi hotspot for...

Until Vodafone come up with something like that - I am going to walk around with my iPad with no SIM card! [I probably have a long wait]


Don't you think it would be a bit odd for Vodafone to offer you free data access to a competitors email server? That doesn't really make sense.
 

780 posts

Ultimate Geek
Inactive user


  Reply # 505661 12-Aug-2011 17:55 Send private message

Byrned: Well, it just goes to show that the "lowest common denominator" needs to be allowed for. For instance, I find it very clear that when I get off a plane in Aus, and I get 3 sms messages telling me what the costs are to use data and other services, I understand what the costs are, apparently Campbel Live viewers don't think it is as clear.


It is confusing.

Not everyone in the world happens to be a geek.  

1701 posts

Uber Geek
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  Reply # 505664 12-Aug-2011 18:00 Send private message

I honestly don't see how this is confusing.

It clearly says: "Our pick of iOS apps" and then lists the aps and the price for those aps. Some apps are free, others you have to pay for. The aps in question are free....


2391 posts

Uber Geek
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  Reply # 505731 12-Aug-2011 20:16 Send private message

simon14: I honestly don't see how this is confusing.

It clearly says: "Our pick of iOS apps" and then lists the aps and the price for those aps. Some apps are free, others you have to pay for. The aps in question are free....



Are they free? To use them you going to pay! So its questionable, and confusing for most people. 

315 posts

Ultimate Geek
+1 received by user: 12


  Reply # 505740 12-Aug-2011 20:32 Send private message

If you got a free car you would still have to pay for petrol. It kind of goes without saying.

1350 posts

Uber Geek
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  Reply # 505747 12-Aug-2011 20:38 Send private message

simon14: I honestly don't see how this is confusing.

It clearly says: "Our pick of iOS apps" and then lists the aps and the price for those aps. Some apps are free, others you have to pay for. The aps in question are free....



I used to think like this when I was young.  Then as I've grown up, I've met people in daily life that are SUPER smart at things, yet will be tripped up by wording like this.  I promise you there'll be many people who will get "free app" vs "free to use" mixed up.
Laugh at them, sneer at them, feel as superior as you no doubt are to them, that doesn't change the fact that people DO get confused by this.  They'll glance at it quickly, don't pay attention, but most importantly don't understand that "free app" doesn't equal "free app that costs to use"

I'm still amazed that people managed to incur huge bills on Vodafone Live, it's not hard to figure out what's on VF Live vs to Internet.  But they did.






Checkout the EPIC5 script I work on, LiCe. Makes console based IRC fun and easy to use, just like the old days!
Android user? Checkout MightyText - text messaging from your browser.

2391 posts

Uber Geek
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Inactive user


  Reply # 505750 12-Aug-2011 20:42 Send private message

muppet:
simon14: I honestly don't see how this is confusing.

It clearly says: "Our pick of iOS apps" and then lists the aps and the price for those aps. Some apps are free, others you have to pay for. The aps in question are free....



I used to think like this when I was young.  Then as I've grown up, I've met people in daily life that are SUPER smart at things, yet will be tripped up by wording like this.  I promise you there'll be many people who will get "free app" vs "free to use" mixed up.
Laugh at them, sneer at them, feel as superior as you no doubt are to them, that doesn't change the fact that people DO get confused by this.  They'll glance at it quickly, don't pay attention, but most importantly don't understand that "free app" doesn't equal "free app that costs to use"

I'm still amazed that people managed to incur huge bills on Vodafone Live, it's not hard to figure out what's on VF Live vs to Internet.  But they did.




Agreed, but its this sort of thing that lands Vodafone in court.  

1350 posts

Uber Geek
+1 received by user: 189

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  Reply # 505751 12-Aug-2011 20:45 Send private message

BraaiGuy:
muppet:
simon14: I honestly don't see how this is confusing.

It clearly says: "Our pick of iOS apps" and then lists the aps and the price for those aps. Some apps are free, others you have to pay for. The aps in question are free....



I used to think like this when I was young.  Then as I've grown up, I've met people in daily life that are SUPER smart at things, yet will be tripped up by wording like this.  I promise you there'll be many people who will get "free app" vs "free to use" mixed up.
Laugh at them, sneer at them, feel as superior as you no doubt are to them, that doesn't change the fact that people DO get confused by this.  They'll glance at it quickly, don't pay attention, but most importantly don't understand that "free app" doesn't equal "free app that costs to use"

I'm still amazed that people managed to incur huge bills on Vodafone Live, it's not hard to figure out what's on VF Live vs to Internet.  But they did.




Agreed, but its this sort of thing that lands Vodafone in court.  


That was pretty much my point, yea.




Checkout the EPIC5 script I work on, LiCe. Makes console based IRC fun and easy to use, just like the old days!
Android user? Checkout MightyText - text messaging from your browser.

629 posts

Ultimate Geek
+1 received by user: 70


  Reply # 505757 12-Aug-2011 20:54 Send private message

To be honest, I'm with johnr/Vodafone here.  The page is purely an info page about iOS/Apple devices, there is no sales information on the page, the closest I can see on the page is; "Data plans for the iPhone".

"Free" at the best of times is confusing, there are always exceptions, but I'd like to point out the following:

The title: "Our pick of iOS Apps" is effectively "Vodafone's favourite iOS Apps"
All links in the "Our pick" section goes to iTunes/App Store, not a Vodafone promotion
Apart from the separate section there is no reference to the pricing/charging/not charging of data.


What the post does highlight, is (in my opinion) the education issue where the response is: "But you told me Facebook was free, I accessed [insert random site] via Facebook, but you charged me for it", or "You told me app X was free, but I got charged $x for downloading it from the App Store/Android Market".

What Vodafone could/should do is just remove "Free" from after the name of each app, or turn it into a sales pitch with something to the effect of:

"Like on all mobile platforms, these great applications (and others) may require a data connection, we at Vodafone have great Mobile Data packages which you can view here" right under the whole she-bang.


If you really do think the page is misleading though (personally I disagree, it's 99.9% clear, just not 100% clear imo), the best place to take it, is Advertising Standards Authority.  But I certainly would be surprised if they agreed.

1350 posts

Uber Geek
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  Reply # 505758 12-Aug-2011 20:57 Send private message

@nigelj I don't think anyone's really suggesting it's misleading. Only (as you point out) the use of the word free CAN cause confusion to some people.

Your suggestion is exactly what I think (and I would guess others) are suggesting is the right approach. 95% of people are smart enough to realise this isn't Free everything. But you might as well protect yourself as best you can against the other %5 who are, sadly, ninnies.




Checkout the EPIC5 script I work on, LiCe. Makes console based IRC fun and easy to use, just like the old days!
Android user? Checkout MightyText - text messaging from your browser.

401 posts

Ultimate Geek
+1 received by user: 1


  Reply # 505767 12-Aug-2011 21:23 Send private message

I think that, although the title of the webpage suggests that Vodafone are solely talking about applications, people assume that free next to something means that it truly is free to use. 

 Admittedly, when reading the first post I think the same as Tim, the apps would have free data usage. I think that Vodafone NZ did not say anything false, but were not clear as to what was actually free. If they removed the free next to the app, it would make things much more clear.

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