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782 posts

Ultimate Geek
+1 received by user: 1


Topic # 90183 16-Sep-2011 10:10 Send private message

My Vodem (On Account) was stolen during a burglary, and insurance has replaced it with a Prepay Vodem.

Can my Account be transferred to a prepay sim, or do I need a blank sim or something? If so, what is the cost for that?

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Awesome
3845 posts

Uber Geek
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  Reply # 521884 16-Sep-2011 12:03 Send private message

You will need to visit the store and obtain a replacement SIM. Last one cost me $35




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133 posts

Master Geek
+1 received by user: 9


  Reply # 521903 16-Sep-2011 12:28 Send private message

They will provide a replacement sim for free, best to call 777 before hand and arrange a voucher to cover the cost of the sim



782 posts

Ultimate Geek
+1 received by user: 1


  Reply # 521919 16-Sep-2011 13:01 Send private message

ajobbins: You will need to visit the store and obtain a replacement SIM. Last one cost me $35


Yeah I thought they might... as if I have to pay, I'd rather just pay the $50 early termination and go prepay.



782 posts

Ultimate Geek
+1 received by user: 1


  Reply # 521921 16-Sep-2011 13:03 Send private message

Predated: They will provide a replacement sim for free, best to call 777 before hand and arrange a voucher to cover the cost of the sim


Is the voucher mailed? As I'm leaving town in next 7 days to a place without a Vodafone store.

133 posts

Master Geek
+1 received by user: 9


  Reply # 521928 16-Sep-2011 13:12 Send private message

they can text a code to your phone then you just show that at the store

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