Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



228 posts

Master Geek
+1 received by user: 4


Topic # 98667 3-Mar-2012 15:20 Send private message


I have a customer that has a static IP Address on their Vodafone ADSL connection (business customer). Is it possible to change the the PTR record for this IP Address to something we define rather than "UNASSIGNED.static.cust.vf.net.nz." ?

I tried calling the customer service team but they didn't get what I wanted done.

I am trying to confirm if this is even offered by Vodafone / ihug.   

Create new topic
16393 posts

Uber Geek
+1 received by user: 1352

Trusted
Vodafone NZ

  Reply # 589906 3-Mar-2012 16:46 Send private message

I am not sure what this would achieve and what benefit it would bring?




3bit.com
5880 posts

Uber Geek
+1 received by user: 190

Moderator
Trusted
Subscriber

  Reply # 589907 3-Mar-2012 16:48 Send private message

johnr: I am not sure what this would achieve and what benefit it would bring?


Important if you're running a mail server or similar that does reverse dns lookups. 




16393 posts

Uber Geek
+1 received by user: 1352

Trusted
Vodafone NZ

  Reply # 589913 3-Mar-2012 16:59 Send private message

nate:
johnr: I am not sure what this would achieve and what benefit it would bring?


Important if you're running a mail server or similar that does reverse dns lookups.?


Valid point thanks Nate





3010 posts

Uber Geek
+1 received by user: 193

Trusted
Subscriber

  Reply # 589914 3-Mar-2012 17:01 Send private message

haha I could just imagine the normal BB help desk knowing what a PTR record is :). Pretty lol it costs $20 a month on VF for a static IP too.





7131 posts

Uber Geek
+1 received by user: 841

Trusted
Subscriber

  Reply # 589917 3-Mar-2012 17:03 Send private message

Just call up and them to make the reverse dns record hostname.domain.co.nz

If they don't understand ask them to pass it on to level 2. I have had no issues making these requests of VF in the last 12 months.

16393 posts

Uber Geek
+1 received by user: 1352

Trusted
Vodafone NZ

  Reply # 589919 3-Mar-2012 17:05 Send private message

Correct if you call and the rep is not sure ask them to log a ticket with your query and ask the rep for the ticket number so it can be tracked

John






228 posts

Master Geek
+1 received by user: 4


  Reply # 589924 3-Mar-2012 17:13 Send private message

Thanks guys. will try again.

16393 posts

Uber Geek
+1 received by user: 1352

Trusted
Vodafone NZ

  Reply # 589964 3-Mar-2012 19:07 Send private message

benmurphy66: Thanks guys. will try again.


If you hit a brick wall PM me the ticket number and I will pass the query onto one of the fixed line Engineers,





9 posts

Wannabe Geek


  Reply # 591705 7-Mar-2012 13:18 Send private message

We had the same issue with our mail server being blacklisted for not having a valid reverse DNS address. We sent an email to domains at vodafone dot co dot nz and they were very helpful, however they charged us $49.95 for the privelege!

1599 posts

Uber Geek
Inactive user


  Reply # 591722 7-Mar-2012 13:46 Send private message

dstove: We had the same issue with our mail server being blacklisted for not having a valid reverse DNS address. We sent an email to domains at vodafone dot co dot nz and they were very helpful, however they charged us $49.95 for the privelege!

It takes all of 5 minutes to change. I have servers in the US and they make this change for free but admittedly it does take around  a day to process with them.

2497 posts

Uber Geek
+1 received by user: 241

Trusted
Subscriber

  Reply # 593835 12-Mar-2012 00:23 Send private message

codyc1515:
dstove: We had the same issue with our mail server being blacklisted for not having a valid reverse DNS address. We sent an email to domains at vodafone dot co dot nz and they were very helpful, however they charged us $49.95 for the privelege!

It takes all of 5 minutes to change. I have servers in the US and they make this change for free but admittedly it does take around  a day to process with them.


About a day sounds pretty average for TTL on RDNS zones in DNS (or two days, depends how they want to play it).  I know the server provider I'm with it takes about a day, though the change is instant.  And my ISP also does this change for no charge as well with the same caveats (TTL etc).

337 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 593981 12-Mar-2012 10:51 Send private message

Snap include a Static IP on their business packages, and will change your PTR at no charge.

So that's an option if you have trouble getting Vodafone to do it.



228 posts

Master Geek
+1 received by user: 4


  Reply # 594592 13-Mar-2012 15:20 Send private message

Just to confirm vodafone sorted this for no charge (or as part of the service given we pay for the static IP). In the end it was quickly(less than 48 hours) dealt with once I managed to get the case logged (maybe John pushed it along) but either way happy now.

Only issue was the first time I contacted vodafone CS they didn't know what I was talking about and I didn't force the issue to log a case so I had a reference number.

16393 posts

Uber Geek
+1 received by user: 1352

Trusted
Vodafone NZ

  Reply # 594597 13-Mar-2012 15:24 Send private message

John did not push this along, Glad it was sorted nice and easy

John






228 posts

Master Geek
+1 received by user: 4


  Reply # 594603 13-Mar-2012 15:32 Send private message

johnr: John did not push this along, Glad it was sorted nice and easy

John


Then very impressed... 36 hours done. :) can't ask for much more than that.  

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Windows 10 announced, as well as developer preview
Created by macuser, last reply by KiwiNZ on 2-Oct-2014 22:38 (119 replies)
Pages... 6 7 8


What time will the Apple Store online be selling the iPhone 6?
Created by scotiwis, last reply by Paul1977 on 2-Oct-2014 22:57 (234 replies)
Pages... 14 15 16


Moment of Truth?
Created by BarTender, last reply by JimmyC on 29-Sep-2014 09:16 (441 replies)
Pages... 28 29 30


Can i have 2 ISP's at home?
Created by ReckITT, last reply by Lazarui on 30-Sep-2014 18:15 (49 replies)
Pages... 2 3 4


Samsung Galaxy S4
Created by beenz, last reply by fizzychicken on 2-Oct-2014 19:46 (21 replies)
Pages... 2


Why is your nickname what it is, what are the origins of it?
Created by Presso, last reply by Presso on 2-Oct-2014 20:12 (97 replies)
Pages... 5 6 7


Harvey Norman's Biggest Ever Retail Sale
Created by DravidDavid, last reply by Dunnersfella on 2-Oct-2014 22:32 (33 replies)
Pages... 2 3


iPhone 6 From Spark - Order Dates and Pricing?
Created by Otagolad, last reply by Yatey on 2-Oct-2014 19:53 (355 replies)
Pages... 22 23 24



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.