Yesterday I called Woosh to cancel my wireless connection. I was asked why I wished to disconnect, my reasons include:
- Slow speeds
- Regular connection drops (Both of these in the same place it use to connect and work fine)
- I’ve moved out of the coverage area
I was told that both 1 and 2 were probably due to my hardware. This seems a consistent and accurate approach from Woosh. I am using my third or fourth PC Card with them as previous ones have failed. I am also only currently able to connect via a Woosh router (truly mobile as it needs mains power). It seems that Woosh (although stating they work with Vista) can’t get it to work with my laptop.
I was also told that I would have to pay a $99 disconnection fee for ending my contract. This is interesting as I signed up to Woosh on the condition that I was not on contract. I made absolute certain and was assured by the people I spoke to both to sign up and before signing up that this was possible and was what was happening.
I expect this will be an interesting process. Someone is supposed to be calling me in the next 3 days (from yesterday) to discuss disconnection. Woosh use to cater for my needs well, latey that has gone down hill. I don’t see the need to continue with them. I was told by the CSR that they could transfer me to wired broadband, we currently have ADSL through Telecom / Xtra however and this isn’t possible.
I’ll keep you posted.