Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



BDFL
49445 posts

Uber Geek
+1 received by user: 4348

Administrator
Trusted
Geekzone
Subscriber

Topic # 112671 17-Dec-2012 11:36 Send private message

Just received:


New guidelines for prepaid phone card industry

The Commerce Commission has issued new guidelines for the prepaid phone card industry following customer complaints that some cards did not deliver the number of calling minutes advertised.
The guidelines are designed to give prepaid phone card companies a better understanding of how the Fair Trading Act applies to advertising their goods. 

Commerce Commission Competition manager Stuart Wallace said the Commission’s greatest concern was unrealistic headline rates on advertising material. 

“Consumers should not have to carry out a mathematical exercise to work out which card offers the best rate,” Mr Wallace said. 

“If companies use fine print to disclose fees and conditions that materially affect the headline rate, they are likely to breach the Fair Trading Act,” he said.

He cited an example where a customer bought a $10 phone card and made one call to the UK, which left a credit balance of $9.38. The following month the customer was unable to make any further calls as there was no credit left on the card. According to the phone card company, the credit balance had reduced due to a daily fee of 20 cents + GST, which applied after making the first call. The customer had not seen this fee on the advertising materials. 

The phone card company was convicted and fined $140,000 for this and similar advertising.

The Commission’s new guidelines cover a range of Fair Trading Act obligations, and include a checklist for advertisements. The guidelines are available from the Commerce Commission’s website, www.comcom.govt.nz/prepaid-phone-card-industry-guidelines, and are being distributed to New Zealand based companies who market phone cards.

Background
Prepaid phone cards allow people to pay in advance for local or international phone calls and are readily available from retail outlets including dairies and supermarkets, as well as online.

The Commerce Commission successfully prosecuted two phone card companies for misleading consumers about the cost of using their prepaid phone card in late 2011.




Create new topic
Voice Engineer @ Orcon
1793 posts

Uber Geek
+1 received by user: 385

Trusted
Orcon
Subscriber

  Reply # 733452 17-Dec-2012 11:39 Send private message

It's about time I must say.  A lot of these calling cards are dodgy in the extreme, don't know how they've got away with it for so long.

16206 posts

Uber Geek
+1 received by user: 1219

Trusted
Vodafone NZ

  Reply # 733453 17-Dec-2012 11:41 Send private message

Agree about time!




10851 posts

Uber Geek
+1 received by user: 436

Trusted
Subscriber

  Reply # 737879 27-Dec-2012 22:57 Send private message

I suspect the only outcome will be the headline changes to "as low as"




Richard rich.ms

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »
Symantec opens new office and expands Security Operations Centre in Sydney
Posted 22-Aug-2014 14:18


Westpac signs five year agreement with IBM
Posted 22-Aug-2014 12:00


Dunedin as an innovation hub
Posted 22-Aug-2014 09:06


When venture capital hurts start-ups
Posted 21-Aug-2014 19:54


Long wait for ARM servers
Posted 21-Aug-2014 19:35


Firefox now or no choice later
Posted 21-Aug-2014 08:41



Trending now »
Hot discussions in our forums right now:

CGA. Is it fair?
Created by BTR, last reply by bazzer on 22-Aug-2014 11:02 (86 replies)
Pages... 4 5 6


Vodafone TV multicast settings on pfSense?
Created by kenkeniff, last reply by TimA on 22-Aug-2014 15:35 (96 replies)
Pages... 5 6 7


Free: Smart Button for your Android device
Created by freitasm, last reply by jeffnz on 22-Aug-2014 15:09 (100 replies)
Pages... 5 6 7


Lightbox press event release
Created by freitasm, last reply by reven on 22-Aug-2014 11:20 (467 replies)
Pages... 30 31 32


It was hardly 'hacking' was it?
Created by CB_24, last reply by gzt on 21-Aug-2014 22:26 (97 replies)
Pages... 5 6 7


How to refresh WinXP
Created by Rickles, last reply by allan on 20-Aug-2014 14:25 (19 replies)
Pages... 2


Vodafone now charging you to receive a bill via post
Created by stocksp, last reply by johnr on 22-Aug-2014 10:03 (82 replies)
Pages... 4 5 6


Car Headunit deals
Created by paulmilbank, last reply by richms on 20-Aug-2014 21:00 (16 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.