Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




99 posts

Master Geek


Topic # 79000 11-Mar-2011 10:23 Send private message

I've had a VOIP phone with my ISP for about a year and up until just before Christmas it was going fine.  Then it started cutting out on phone calls.  People could hear me, but I couldn't hear them.  The ISP has made numerous changes at their end which work for a few days then I'm back to square one.  Yesterday was the worst and now I have to think about dropping the phone for a mobile.

Before I do, does anyone have any ideas?  I've had one visit from the ISP who just seemed to take the battery out of the phone and put it back in again.  Not a lot of help.

Oh and I'm not a geek, so make it easy to understand please?  Wink

Create new topic
378 posts

Ultimate Geek
+1 received by user: 2

Trusted

  Reply # 447557 11-Mar-2011 14:40 Send private message

It's either going to be your connection, your equipment or the service.

If the voice is breaking up then it points to your connection/bandwidth or the service. If the voice just cuts out completely then it's possible that it's your equipment. Really there are a lot of variables so it's hard to just guess.

To test whether it's the service you could sign up with a different service and see if that works. Perhaps 2Talk as they have a free account that you could use for testing.

To test the equipment you will need a different router and/or phone so it's easier to start with the service. You could take your phone to another Internet connection too which may help to narrow things down.






99 posts

Master Geek


  Reply # 447584 11-Mar-2011 15:23 Send private message

I have two phones here, one old telecom phone and the newer one. Both have the same problems with the line.

378 posts

Ultimate Geek
+1 received by user: 2

Trusted

  Reply # 447585 11-Mar-2011 15:25 Send private message

Sounds like you're using an Analog Telephone Adapter (ATA). If so the two analog phones you have will have nothing to do with it.






99 posts

Master Geek


Reply # 447765 12-Mar-2011 10:59 Send private message

Had some good news.  My ISP is making adjustments at their end and as of this morning, my phone service was very clear!  Thanks for the help.

152 posts

Master Geek
+1 received by user: 8


  Reply # 451858 25-Mar-2011 19:14 Send private message

What changes did they make, if you are able to share ...

Thanks!



99 posts

Master Geek


  Reply # 451859 25-Mar-2011 19:28 Send private message

They were working on it most of the weekend, but apart from "numerous adjustments", I don't have details.

152 posts

Master Geek
+1 received by user: 8


  Reply # 451864 25-Mar-2011 19:38 Send private message

Ah, thanks.

Just the usual then ("we screwed with a whole bunch of stuff that was wrong but don't know which meddle did something").

:O)

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Netflix officialy launching in NZ in March
Created by jarj, last reply by tdgeek on 21-Nov-2014 19:08 (97 replies)
Pages... 5 6 7


Which one is right for me? M8, Z3, S5 or other?
Created by makiomoto, last reply by makiomoto on 20-Nov-2014 13:52 (40 replies)
Pages... 2 3


Gull Employment Dispute.
Created by networkn, last reply by KiwiNZ on 22-Nov-2014 07:41 (34 replies)
Pages... 2 3


What to do on the internet?
Created by TimA, last reply by hio77 on 20-Nov-2014 13:15 (34 replies)
Pages... 2 3


Lollipop Problems
Created by ronw, last reply by ronw on 21-Nov-2014 21:26 (16 replies)
Pages... 2


Apple wall charges (USB slotted) keep disconnecting i-devices non-stop
Created by Mar1, last reply by Aredwood on 21-Nov-2014 14:59 (14 replies)

Slingshot line speed
Created by Frankiej45, last reply by Frankiej45 on 20-Nov-2014 14:38 (14 replies)

Chief Censor - He's at it again!
Created by scuwp, last reply by Nebbie on 19-Nov-2014 16:23 (42 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.