I've had a VOIP phone with my ISP for about a year and up until just before Christmas it was going fine. Then it started cutting out on phone calls. People could hear me, but I couldn't hear them. The ISP has made numerous changes at their end which work for a few days then I'm back to square one. Yesterday was the worst and now I have to think about dropping the phone for a mobile.
Before I do, does anyone have any ideas? I've had one visit from the ISP who just seemed to take the battery out of the phone and put it back in again. Not a lot of help.
Oh and I'm not a geek, so make it easy to understand please?