Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Forums › VoIP › Voip problems


85 posts

Master Geek
Topic # 79000 11-Mar-2011 10:23 Send private message

I've had a VOIP phone with my ISP for about a year and up until just before Christmas it was going fine.  Then it started cutting out on phone calls.  People could hear me, but I couldn't hear them.  The ISP has made numerous changes at their end which work for a few days then I'm back to square one.  Yesterday was the worst and now I have to think about dropping the phone for a mobile.

Before I do, does anyone have any ideas?  I've had one visit from the ISP who just seemed to take the battery out of the phone and put it back in again.  Not a lot of help.

Oh and I'm not a geek, so make it easy to understand please?  Wink

Create new topic
363 posts

Ultimate Geek

Trusted
  Reply # 447557 11-Mar-2011 14:40 Send private message

It's either going to be your connection, your equipment or the service.

If the voice is breaking up then it points to your connection/bandwidth or the service. If the voice just cuts out completely then it's possible that it's your equipment. Really there are a lot of variables so it's hard to just guess.

To test whether it's the service you could sign up with a different service and see if that works. Perhaps 2Talk as they have a free account that you could use for testing.

To test the equipment you will need a different router and/or phone so it's easier to start with the service. You could take your phone to another Internet connection too which may help to narrow things down.




nicegear.co.nz - VoIP, DVB and other Linux compatible hardware



85 posts

Master Geek
  Reply # 447584 11-Mar-2011 15:23 Send private message

I have two phones here, one old telecom phone and the newer one. Both have the same problems with the line.

363 posts

Ultimate Geek

Trusted
  Reply # 447585 11-Mar-2011 15:25 Send private message

Sounds like you're using an Analog Telephone Adapter (ATA). If so the two analog phones you have will have nothing to do with it.




nicegear.co.nz - VoIP, DVB and other Linux compatible hardware



85 posts

Master Geek
Reply # 447765 12-Mar-2011 10:59 Send private message

Had some good news.  My ISP is making adjustments at their end and as of this morning, my phone service was very clear!  Thanks for the help.

103 posts

Master Geek
  Reply # 451858 25-Mar-2011 19:14 Send private message

What changes did they make, if you are able to share ...

Thanks!



85 posts

Master Geek
  Reply # 451859 25-Mar-2011 19:28 Send private message

They were working on it most of the weekend, but apart from "numerous adjustments", I don't have details.

103 posts

Master Geek
  Reply # 451864 25-Mar-2011 19:38 Send private message

Ah, thanks.

Just the usual then ("we screwed with a whole bunch of stuff that was wrong but don't know which meddle did something").

:O)

Create new topic
Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »
Geeksphere TV: Episode 19.1
Posted 25-May-2013 18:19

Amazon brings Kindle Fire to 170 countries, expand app store to more than 200 countries
Posted 24-May-2013 14:41

Gen-i and SAP partner in mobile business
Posted 23-May-2013 09:23

Ericsson to close down telecom cable manufacturing
Posted 23-May-2013 08:46

FaceToFace Communications and StarLeaf bring unique cloud-based videoconferencing to Australia and New Zealand
Posted 22-May-2013 09:12

IBM Watson finds a new job: customer services
Posted 22-May-2013 08:37


Trending now »
Hot discussions in our forums right now:

Fecked up religious people strike again :-(
Created by Mark, last reply by freitasm on 25-May-2013 08:44 (85 replies)
Pages... 4 5 6

Cannabis is illegal yet we have really strong 'legal highs' ?
Created by qwerty7, last reply by freitasm on 23-May-2013 23:20 (74 replies)
Pages... 3 4 5

A new project coming to Geekzone
Created by freitasm, last reply by l43a2 on 24-May-2013 23:02 (342 replies)
Pages... 21 22 23

HTC One (2013) owners' discussion
Created by Dingbatt, last reply by Finch on 26-May-2013 11:12 (1568 replies)
Pages... 103 104 105

Xbox One
Created by DjShadow, last reply by nathan on 26-May-2013 10:56 (78 replies)
Pages... 4 5 6

Monolithic Cement Sheet cladding mid 80s house - "leaky home" or not?
Created by joker97, last reply by mattwnz on 24-May-2013 23:46 (15 replies)

Orcon, Is this for real or a scam??
Created by old3eyes, last reply by DarthKermit on 22-May-2013 19:12 (29 replies)
Pages... 2

Entire house HTPC concept
Created by InfiniteLoop, last reply by darthmeow on 24-May-2013 12:19 (26 replies)
Pages... 2


Geekzone Jobs »
Most recent NZ jobs in technology:

Reporting & Payroll Manager
Posted 26-May-2013 13:28

Developer of interactive experiences
Posted 25-May-2013 21:28

Ambitious Project Coordinator
Posted 25-May-2013 19:28

Ambitious Project Coordinator
Posted 25-May-2013 19:28

Exceptional Senior Project Manager
Posted 25-May-2013 19:28

Multitalented Business Analyst
Posted 25-May-2013 18:28

Communicative Test Manager
Posted 25-May-2013 17:28


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.