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300 posts

Ultimate Geek
+1 received by user: 15


Topic # 84358 29-May-2011 11:44 Send private message

Hi All

Anyone having problems with there IAX2 trunks not registering on 2talk at the moment ?




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8 posts

Wannabe Geek


  Reply # 475385 29-May-2011 12:01 Send private message

hey,

YES! I have spent a couple of hours trying to get a customers PBX back up but i think it is a 2talk issue, I have just emailed them now.




300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 475394 29-May-2011 12:13 Send private message

Yes, all my customers are down too, must be 2talk




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300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 475417 29-May-2011 13:48 Send private message

any response from 2talk yet?




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150 posts

Master Geek


  Reply # 475438 29-May-2011 15:09 Send private message

I raised a ticket at 10AM still have not heard back, all my servers are down also..... A bit disappointing.

150 posts

Master Geek


  Reply # 475441 29-May-2011 15:27 Send private message

Hi Guys, I got in touch with the Wholesale account manager and she responded immediately, she is getting some engineers to look into the issue now.



300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 475442 29-May-2011 15:28 Send private message

Does 2talk support not work on the weekend?




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150 posts

Master Geek


  Reply # 475449 29-May-2011 15:47 Send private message

Hi all, have heard from the Wholesale Account Manager that the issues have been resolved, I've verified and can confirm this is the case.

23 posts

Geek
+1 received by user: 1

Trusted

  Reply # 475451 29-May-2011 15:52 Send private message

IAX2 services are now back online. Our engineers have identified the problem and restarted the IAX2 service.  All SIP services were unaffected - these seems to be a bug in Asterisk that failed registrations on one of our IAX2 platforms.  Around 50% of 2talk's IAX2 users were affected by the problem.  We apologise for any inconvenience caused and recommend for business critical users that they use the SIP protocol or at least have a SIP configuration as backup.

We are also looking at improving our monitoring of the IAX2 platforms as a result of today's issues.

Regards,
The team @ 2talk



300 posts

Ultimate Geek
+1 received by user: 15


  Reply # 475452 29-May-2011 16:02 Send private message

Seems to be working now, thanks 2talk.
Also thanks for replying on this forum with an explanation.




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23 posts

Geek
+1 received by user: 1

Trusted

  Reply # 475472 29-May-2011 17:20 Send private message

FYI: We have implemented new monitoring scripts now to better analyse IAX2 peer information to avoid further issues like this in the future.  This should alert our engineers when there is a similar issue in the future.  Our monitoring systems did not pick up this issue since the problematic IAX2 host was still listening on port 4569 and responding to polling however there appears to have been a software issue causing registration failures.  This issue is still unknown but looks like a deadlock issue inside the Asterisk code.

We remain committed to IAX2 support for the NZ community and although the service is officially still in Beta we will continue to improve our IAX2 offering for customers into the future.

Regards,
The team @ 2talk

119 posts

Master Geek


  Reply # 475475 29-May-2011 17:28 Send private message

While There's a 2talk person here: I signed up with you recently and haven't had any problems, but your website is horribly out of date. There's broken links to the forums, text that is out of date, blog which hasn't been updated since 2009 etc. Was a little worried that you didn't actually still exist!

23 posts

Geek
+1 received by user: 1

Trusted

  Reply # 475488 29-May-2011 17:58 Send private message

We have fixed a couple of links to the Blog from the 2talk web portal - but apart from these we are unable to find any more broken web links - can you please email [email protected] with these broken links so we can investigate for you.

And, yes we are very much still here.  Many user guides though have remained unchanged since 2009 since nothing has changed in the setup instructions!

Regards,
The team @ 2talk

119 posts

Master Geek


  Reply # 475490 29-May-2011 18:00 Send private message

The link to the forums on the support page is one.

23 posts

Geek
+1 received by user: 1

Trusted

  Reply # 475494 29-May-2011 18:03 Send private message

This link has now been removed.  Thanks for the info.  Please send any further examples to 2talk Support.

5573 posts

Uber Geek
+1 received by user: 247

Subscriber

  Reply # 475516 29-May-2011 18:57 Send private message

jords12: The link to the forums on the support page is one.


I would love to know why the support forums were removed..??




Regards,

Old3eyes

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