- seems to be easier to ask here and wait for an answer than spending hours on hold and then talking to a CSR who isn't sure of the exact answers.
I think I have managed to convince the people that own the phone line at my current place of residence to cancel it so that I am able to move my snap internet connection to their new @home plans which require me to also move the phone connection (or remove it and go naked)
Just wondering if TC can let me know how this works from their end -- I assume that when I talk to snap, they put in a request and it gets handled in the background. Once services have been confirmed as swapped, I then chat to TC about cancelling the account.
If I call TC before the change over is in place, then it is possible to somehow delay the process as the 'disconnection order' will override the 'move order'.
I also assume that there will be a month or so that I have to pay both snap and TC for a phone line
Is this correct, or are there holes in this thought process that someone can help me with.