Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




1152 posts

Uber Geek
+1 received by user: 64


Topic # 105157 28-Jun-2012 10:26 Send private message

So, we are moving house and we are Telstra customers and have been for just over 2 years, so we are off contract. We are in the Wellington cable area. 

I call up Telstra and they say: Sure, moving house is fine, it will cost $60 to move and if you want a T-Box it and the 20GBs and national calling it will be a [certain price]. 

So I say that on the website they are offering a deal for significantly less and am told that is for new customers. If I cancel the current service and sign up and a sign up as a new customer I would save $60 up front and about $25 a month. We would have to change phone numbers but we did that when we became Telstra customers so that isn't the end of the world. 

We really like being Telstra customers but if this is the way customers for two years are treated and we have to change our phone number we might be better to look at other providers. 

Seems Telstra needs to learn a thing or two about customer retention, again. 

Anybody switched from Telstra and had a great or awful experience?




Didn't anybody tell you I was a hacker?

Create new topic
566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 647485 28-Jun-2012 10:45 Send private message

Hi Jack,

Please email me your customer number and I'll ask one of the team to look into this for you and see what we can do.

Cheers, Gary



1152 posts

Uber Geek
+1 received by user: 64


  Reply # 650144 3-Jul-2012 17:21 Send private message

Just to let you know I have had really excellent customer service from your call centre.


The service I have had has really been outstanding. 






Didn't anybody tell you I was a hacker?

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 650460 4-Jul-2012 09:28 Send private message

crackrdbycracku: Just to let you know I have had really excellent customer service from your call centre.


The service I have had has really been outstanding. 




Thanks for the feedback. I'll pass that on. I'm glad that it's been a good experience!

Cheers, Gary

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Judith Collins: I am resigning
Created by Presso, last reply by KiwiNZ on 31-Aug-2014 13:30 (60 replies)
Pages... 2 3 4


Suddenly limited to 1mbps download speed on spark VDSL
Created by Jase2985, last reply by hio77 on 30-Aug-2014 17:39 (45 replies)
Pages... 2 3


Orcon Global Mode launched
Created by freitasm, last reply by tgzerozone on 31-Aug-2014 13:22 (123 replies)
Pages... 7 8 9


Sluggish Macbook
Created by SATTV, last reply by SATTV on 30-Aug-2014 22:21 (19 replies)
Pages... 2


2Degrees Fraud Prevention "Text TALK to 233 now to keep talking"
Created by ArcticSilver, last reply by sonyxperiageek on 30-Aug-2014 22:03 (19 replies)
Pages... 2


Lightbox press event release
Created by freitasm, last reply by IcI on 30-Aug-2014 17:54 (562 replies)
Pages... 36 37 38


Recommendations for soundbar or similar for <$1k?
Created by jonathan18, last reply by michaelmurfy on 29-Aug-2014 21:11 (17 replies)
Pages... 2


Lightbox quality comments
Created by ronw, last reply by Lightbox on 31-Aug-2014 13:18 (65 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.