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1220 posts

Uber Geek
+1 received by user: 56


Topic # 105267 30-Jun-2012 12:10 Send private message

Been with them for 2 months and I've had nothing but issues. This morning I wake up to no internet, call them and they tell me it will be out until the 3rd so they can switch ports at the exchange.

Was I called to be notified? No.
Was I called to ask if it would be an inconvenience? Like hell I was.

The person that makes money for that company is treated with complete disregard. I work from home over the weekend this inconveniences me no end.

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258 posts

Ultimate Geek
Inactive user


  Reply # 648630 30-Jun-2012 13:35 Send private message

so what you have no internet till the 3rd. This can not be right, they just disconnect your internet without telling you, you call them and they say oh it will be back on in 4-5 days?



1220 posts

Uber Geek
+1 received by user: 56


  Reply # 648635 30-Jun-2012 13:47 Send private message

yep exactly that.

82 posts

Master Geek
+1 received by user: 1


  Reply # 648636 30-Jun-2012 13:48 Send private message

I had this happen when we upgraded our data plan. Came home one Friday to pretty much all our services cut off, internet, toll calls etc, all we could do is call our local area (which is in the wop wops, so useless). Rang them and they said it was due to the changeover, and it took 24 hours for us to be reconnected to a basic internet plan that was limited to 256kbps. Took over a week to get our normal service back. TelstraClear's service is a complete joke.



1220 posts

Uber Geek
+1 received by user: 56


  Reply # 648638 30-Jun-2012 13:51 Send private message

will be calling once it's connected again and cancelling and they can naff off if they think I'm paying a cancellation fee

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 648749 30-Jun-2012 19:36 Send private message

If you're running your business from home on a domestic service then you really should have more than one provider.

The number of times we see people pop up and complain that their business is hampered by a failure with their low cost data service is just insane.

I agree that this case does seem odd, and I'm sure that come Monday Gary will help you quickly to get it sorted, but you have let yourself down here and need to take some ownership.

If you're paying for the TelstraClear $75 dollar deal then you're paying less than $2 a day for one of your most important business tools. You can't even get enough petrol to visit a client for that much money unless your clients are in the same building.





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1220 posts

Uber Geek
+1 received by user: 56


  Reply # 648750 30-Jun-2012 19:38 Send private message

I don't run a business. I just bring some work home.

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 648752 30-Jun-2012 19:41 Send private message

Kopkiwi: I don't run a business. I just bring some work home.


With all due respect, same issues apply in todays internet centric space.

Don't get me wrong, I very much agree with you that loosing service for 5 days is just shocking and I'd really like to hear what the issue is.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 649399 2-Jul-2012 10:17 Send private message

Hi Kopkiwi,

Sorry to hear about this. Can you please email me your account number and a contact name and details? I'll ask one of the team to look into this as a priority and get back to you with an update.

Again, apologies, Gary

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 649442 2-Jul-2012 11:11 Send private message

TelstraClear: Hi Kopkiwi,

Sorry to hear about this. Can you please email me your account number and a contact name and details? I'll ask one of the team to look into this as a priority and get back to you with an update.

Again, apologies, Gary


Hi Kopkiwi,

It would be great if you could report back about what happened when you find out.

I'm sure Gary will be all over this, my experience now is that he's quite good at getting things addressed quickly, which is great.

However, I'd like to know what caused the problem? 

Is it, for example, a problem being caused by different providers having equipment in cabinets?

I've see a few of these sorts of complaints pop up, and recall that there was discussion about providers putting gear in cabinets raising the potential to cause problems. 

Is this one of those instances or is it just a fairly normal case of something odd falling off the rails, which does happen from time to time with any and all providers.

D




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 649480 2-Jul-2012 12:12 Send private message

Hi Kopkiwi. You should have all services live now. Please get back to me if there's still a problem.

Again - apologies, Gary

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