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760 posts

Ultimate Geek
+1 received by user: 63


Topic # 107453 12-Aug-2012 12:46 Send private message

The usage meter for my account is showing a big fat 0 since about 8 am on Saturday morning.  I know for a fact that I have consumed several hundred MB since then.

I'm curious to know whether this actual usage is still being recorded against my account.  In other words, is it the actual metering that appeasr broken, or just the front end that display the usage.

(Note that I'm not particularly concerned either way, I've got a sufficient cap not to overspend.  But if this is happening to other customers it could be deceptive and lead to grief at the end of their billing cycles).

I should add I'm on ADSL, not cable.





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120 posts

Master Geek
+1 received by user: 4


  Reply # 671486 12-Aug-2012 16:47 Send private message

floydbloke: The usage meter for my account is showing a big fat 0 since about 8 am on Saturday morning.  I know for a fact that I have consumed several hundred MB since then.

I'm curious to know whether this actual usage is still being recorded against my account.  In other words, is it the actual metering that appeasr broken, or just the front end that display the usage.

(Note that I'm not particularly concerned either way, I've got a sufficient cap not to overspend.  But if this is happening to other customers it could be deceptive and lead to grief at the end of their billing cycles).

I should add I'm on ADSL, not cable.


The usage meter for cable is also not being updated, the last update for me was as of 11/08/2012 06:28:03.
I dont expect any progress on this unless I open a fault, and even then its likely it wont get sorted till Monday. Been there, done that.

168 posts

Master Geek


  Reply # 671517 12-Aug-2012 18:09 Send private message

TCLs usage meter hasn't updated for me (cable) since 11/8 5.30am.

Always seems to be going down for me.

ajw

981 posts

Ultimate Geek
+1 received by user: 21


  Reply # 671669 13-Aug-2012 08:36 Send private message

My usage hasn't updated since last Friday night. Have just rung them up to advise them.

120 posts

Master Geek
+1 received by user: 4


  Reply # 671788 13-Aug-2012 13:06 Send private message

Looks like the usage meter is working again, but has yet to catch up to the current time.  As of this post, it has progressed from 06:30 to 11:30 on the 11-8-2012.

49 posts

Geek


  Reply # 671871 13-Aug-2012 16:10 Send private message

Have emailed TCL to find out if I will be charged if I accidentally went over my data cap, which is possible, and still a week to go!



760 posts

Ultimate Geek
+1 received by user: 63


  Reply # 671916 13-Aug-2012 19:19 Send private message

Mine's up to 19:!2 on the 11th now, so it's getting there. Very peculiar behaviour.





49 posts

Geek


  Reply # 672306 14-Aug-2012 15:28 Send private message

Meter now up to 13/08/2012 20:21:22.
498MB left for 6 days!

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