Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




7 posts

Wannabe Geek


Topic # 111752 14-Nov-2012 00:12 Send private message

I've been with Telstra for years now never had any issues until recently. About 3 months ago signed up to 150gb warp speed and tbox and for the last few months each month I've have been over charged and charged for things that I don't even have. I've had to call each month to sort it out.

And to top it all off as of late YouTube has just been terrible can't watch anything without leaving it to buffer for ages.

Anyone else having issues?

I'm seriously considering changing ISP and T.V providers considering the price I pay I'm pretty dissatisfied with Telstra clear.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
I iz your trusted friend
5222 posts

Uber Geek
+1 received by user: 39

Mod Emeritus
Trusted
Subscriber

  Reply # 716745 14-Nov-2012 00:35 Send private message

@Keenbee. I don't know where you are but I've been with TelstraClear for years and I had my share of experience with billing issues (very rare) but it gets dealt to quick and corrected without reoccurance. As for the cable network, we recently upgraded to WarpSpeed 100 and has been great. We also have T-box since the very first day - first batch/weekend installation for 2 units since it was first officially announced.

I'm in Christchurch.

If the issue is troubling you that much, vote and walk with your wallet.




Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...» «Photo blog: I see...»

Please read the Geekzone's FUG


18587 posts

Uber Geek
+1 received by user: 740

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 716766 14-Nov-2012 06:32 Send private message

The first thing to do is ensure you have the correct DNS servers configured in your router. 203.97.87.43 and 203.97.87.44

D.W

135 posts

Master Geek
+1 received by user: 1


  Reply # 716909 14-Nov-2012 10:55 Send private message

I've been with Telstra since 2005 (Cable) and the recent youtube issues (again) are starting to really annoy me. I have a second ADSL connection also and youtube performance is better, which is just sad because its a crappy unlimited plan with worldnet which is shaped heavily.

If it weren't for the fact my current living situation only allows for a cable connection, I'd be seriously considering shifting to ADSL for my primary connection.

250 posts

Master Geek
+1 received by user: 30


  Reply # 716951 14-Nov-2012 11:23 Send private message

sbiddle: The first thing to do is ensure you have the correct DNS servers configured in your router. 203.97.87.43 and 203.97.87.44


Are those any better to use than the old paradise ones I have in my mental cache from when Dad got Paradise cable in 1999? (203.96.152,4, 203.96.152.12)

119 posts

Master Geek


  Reply # 716977 14-Nov-2012 11:49 Send private message

Add me to the list of people angry with sh!t service.

18587 posts

Uber Geek
+1 received by user: 740

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 716978 14-Nov-2012 11:53 Send private message

deadlyllama:
sbiddle: The first thing to do is ensure you have the correct DNS servers configured in your router. 203.97.87.43 and 203.97.87.44


Are those any better to use than the old paradise ones I have in my mental cache from when Dad got Paradise cable in 1999? (203.96.152,4, 203.96.152.12)


Yes

BDFL
48013 posts

Uber Geek
+1 received by user: 3568

Administrator
Trusted
Geekzone
Subscriber

  Reply # 716982 14-Nov-2012 11:55 Send private message

Which still surprises me - why haven't TCL moved the old IP addresses to the new ones.






7 posts

Wannabe Geek


  Reply # 716987 14-Nov-2012 12:05 Send private message

sbiddle: The first thing to do is ensure you have the correct DNS servers configured in your router. 203.97.87.43 and 203.97.87.44


Yes I am

109 posts

Master Geek
+1 received by user: 10


  Reply # 717031 14-Nov-2012 13:46 Send private message

Have noticed youtube is un-watchable in evenings lately, just tried now, still bad, am in CHC west on cable.
Also can't load TC pages or login to customer zone?, but clearnet pages are ok?



7 posts

Wannabe Geek


  Reply # 717149 14-Nov-2012 15:46 Send private message

garbonzai: Have noticed youtube is un-watchable in evenings lately, just tried now, still bad, am in CHC west on cable.
Also can't load TC pages or login to customer zone?, but clearnet pages are ok?


Yeah I am attempting to watch some youtube videos atm. It's just ridiculous. I will give them until the end of the next billing month. If they bugger up the bill and youtube doesn't improve I will be leaving.



Have plan, send $NZD50m
3428 posts

Uber Geek
+1 received by user: 63

Subscriber

  Reply # 717174 14-Nov-2012 16:13 Send private message

keenbee:  Yeah I am attempting to watch some youtube videos atm. It's just ridiculous. I will give them until the end of the next billing month. If they bugger up the bill and youtube doesn't improve I will be leaving.


Yes, like others I've noticed the YouTube thing as well. 

But seriously, the only real way you're going to cause VF to make quick moves in this space is if customers start departing in big numbers, which just isn't going to happen.

So your only real choice is just to move on.

This is why UFB is going to be so wonderful, because you will be able to move providers and still have the same great 100/50 service.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


BDFL
48013 posts

Uber Geek
+1 received by user: 3568

Administrator
Trusted
Geekzone
Subscriber

  Reply # 717177 14-Nov-2012 16:15 Send private message

Somehow I don't think Vodafone will have an impact in the network side of the business any time soon.




167 posts

Master Geek
+1 received by user: 1


  Reply # 717181 14-Nov-2012 16:21 Send private message

freitasm: Somehow I don't think Vodafone will have an impact in the network side of the business any time soon.


But with any luck Vodafone will be able to teach them a thing or two about customer service

1148 posts

Uber Geek
+1 received by user: 20


  Reply # 717293 14-Nov-2012 18:39 Send private message

Good luck with that.

955 posts

Ultimate Geek
+1 received by user: 118

Subscriber

  Reply # 717296 14-Nov-2012 18:46 Send private message

A bit off topic, but how does cable internet compare with UFB fibre (in terms of speed)? I know that cable is only available in the three big cities.

 1 | 2 | 3 | 4 | 5
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by kiwirock on 25-Apr-2014 16:36 (115 replies)
Pages... 6 7 8


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 25-Apr-2014 14:22 (181 replies)
Pages... 11 12 13


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Technofreak on 25-Apr-2014 12:43 (751 replies)
Pages... 49 50 51



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.