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129 posts

Master Geek
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  Reply # 719777 19-Nov-2012 21:37 Send private message

Tristan, I can't help but wonder if you used a speedtest server in the TCL network, such as (worst case for cable, auckland.speedtest.telstraclear.co.nz, as opposed to some other speedtest server on a different providers network, across goodness only knows what sized network link, whether you'd get something useful in terms of your actual access network speed.

I've just run a test to the auckland speedtest server, at peak hours and got the following.


Likewise, just tried a test to Telstra VIctoria and got this.



So not unacceptable results, even internationally.
if you chose (through lack of knowledge or general sheeple behaviour of) doing the same thing as everyone else and not thinking about what you really want to test, then you risk getting crap info that just proves that not every provider or their mother's second Auntie's provider has a mnimum of 100Mb of uncontested bandwidth available for random speedtests.





"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

135 posts

Master Geek
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  Reply # 719796 19-Nov-2012 22:14 Send private message

I get 54 and 1.2 on their own speed test. I would be very happy to get your speeds. I will try and capture a screen from there.

135 posts

Master Geek
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  Reply # 719803 19-Nov-2012 22:23 Send private message


Best result I've had yet, although far from what I'm paying for. I think people use speedtest.net because it's an alternative to telstras one.
Hope the picture showed up.

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  Reply # 719809 19-Nov-2012 22:27 Send private message

DoomlordVekk: Tristan, I can't help but wonder....





I'm on 100/10 Telstra Cable in Chc... wana explain that crap result to the crowd?!?! DV?!

...OH Crap... perhaps I should?!?!?

This is on my some what over loaded net book, running firefox that doesn't like flash at the best of times though 2 layers of NAT, a layer of PPPoE and some very old 100mbit switches.  I'm only 2.2m from the AP, but it's sitting behind a metal computer box in a metal 'portacom' which will be causing wireless reflection.  The AP is only a .G version and only has a very small processor in it, so the fact that we're getting 30mbit TCP through put is fairly impressive (yes, TCP, not layer 2 like a DSL link sync test!)... 



Ok, so this time off a machine with a bit more ram, more CPU, 1Gb connection to the 100Mb switch connected to the 1GB edge router actually hanging off the Gigbit Cisco DOCSIS 3 HFC modem...

Holy Crap Batman!

Suddenly Telstra's network has got almost 3 times the performance!!!

Telstra Does Need a Bullet... from time to time.

I'm sure DV will be the first to tell you that I pull few punches and I'm sure there are a few on that team who just hate me with a passion... but fair is fair!!!

Some of the posts with speed tests we see turning up here week after week are just rubbish, unfounded and frankly look like a very VERY poor attempt by shrills to make an opposition provider look bad.

Telstra's Upstream Connectivity

I am not going to argue that some of TelstraClear's up stream connectivity still has something to be desired in some places, peering in Australia to bring us Geekzone is but one example (currently 150ms, which should be 50 or less).

However, when people post total rubbish like I'm seeing on GZ regularly, you make the case to do anything at all about it almost impossible!

What Can I Do?

What some of you don't seem to get is that some of us actually use the information you post to help get problems in other areas of the world fixed and when you constantly post rubbish all you're doing is making our efforts pointless. 

If you're posting speed tests then qualify them properly or just don't post them!







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135 posts

Master Geek
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  Reply # 719813 19-Nov-2012 22:43 Send private message


Ok, so this is on a high end gaming PC through an ethernet connected gigabit router, on the 100 x 10 plan with no other internet traffic in the house and this is my usual upstream speed at all times of the day. I must admit that whatever the tech who visited today did, looks to have improved my download as it's never been this quick before.
I wish something could be done because i CBF changing providers.

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  Reply # 719817 19-Nov-2012 22:49 Send private message

Ropata:
Ok, so this is on a high end gaming PC through an ethernet connected gigabit router, on the 100 x 10 plan with no other internet traffic in the house and this is my usual upstream speed at all times of the day. I must admit that whatever the tech who visited today did, looks to have improved my download as it's never been this quick before.
I wish something could be done because i CBF changing providers.


Ok that one I'd ping Gary with, it looks like a provisioning fault if it never goes past 2mbit.  That can happen as there are isolated manual systems in play at present.  It's also not hard to fix if that's the case.






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129 posts

Master Geek
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  Reply # 719824 19-Nov-2012 23:03 Send private message

Tristan, I'd be inclined to, heaven forbid, to log a fault with that upstream rate.  First just check your closest TCL speedtest server, just incase one of the servers is doing something hinky.
I'd also drop GaryB a GZ Email, with account details and see if he can get someone to eyeball your setup in the internal systems.  Not that I want Gary to have to chase what the Service desk can do properly.

Don...



It's how I feel before the Numbing overcomes me....





"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." Donald Porter – British Airways

The views expressed here are my own and are not reflective of other organisms or organisations.

BDFL
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  Reply # 719949 20-Nov-2012 09:47 Send private message

As suggested, log a fault. That upstream rate is wrong and probably the profile for your account is wrong. Something that can be easily fixed.





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  Reply # 719951 20-Nov-2012 09:49 Send private message

DoomlordVekk:  Don...



It's how I feel before the Numbing overcomes me....



Thanks, I did enjoy that and it made me laugh.

It does go both ways, as a user on the outside with limited network viability it can be just as frustrating.

Personally I stepped up to understand much more about this space and the dynamics of it about 12 years ago after a L1DH CSR told me I needed to reinstall the TCP/IP stack on my PC.

That day I was calling because there had been no fault notification of 100% packet loss 9 hops into the Telstra network.  I later found out that there was a known issue with a bunch of Cisco switches that would crash when they hit 85% load.

I know I get the point of doubt in my own systems when I just get stone walled by up streams.

Many of the global NOG lists are littered with the same.

D





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566 posts

Ultimate Geek
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TelstraClear

  Reply # 719986 20-Nov-2012 11:03 Send private message

Hi everyone - yes, if you do have an issue please log a fault. I can't help you if you haven't logged a fault first and the tech team have had a chance to investigate.

Also, we’re aware that some customers have reported intermittent poor YouTube performance. If there is an issue, it's outside our network. We have raised a ticket with Google.

Cheers, Gary

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Uber Geek
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  Reply # 719992 20-Nov-2012 11:10 Send private message

TelstraClear: Hi everyone - yes, if you do have an issue please log a fault. I can't help you if you haven't logged a fault first and the tech team have had a chance to investigate.

Also, we’re aware that some customers have reported intermittent poor YouTube performance. If there is an issue, it's outside our network. We have raised a ticket with Google.

Cheers, Gary


I better do this tonight, youtube on our DSL connection isn't flash at the best of times, am glad its not just me

BDFL
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  Reply # 719993 20-Nov-2012 11:12 Send private message

TelstraClear: Hi everyone - yes, if you do have an issue please log a fault. I can't help you if you haven't logged a fault first and the tech team have had a chance to investigate.


Gary that's all good, but only if it's a localised thing. When you start seeing reports from people all over  about problems there should be an internal list of things to check, test and certify as "working as intendend".

If there isn't then something is broken in the processes. The company is not being proactive and not listening to its customers.





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Ultimate Geek
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TelstraClear

  Reply # 720010 20-Nov-2012 11:48 Send private message

freitasm:
TelstraClear: Hi everyone - yes, if you do have an issue please log a fault. I can't help you if you haven't logged a fault first and the tech team have had a chance to investigate.


Gary that's all good, but only if it's a localised thing. When you start seeing reports from people all over  about problems there should be an internal list of things to check, test and certify as "working as intendend".

If there isn't then something is broken in the processes. The company is not being proactive and not listening to its customers.



Thanks MF. I (and other staff) do raise these issues with the technical team and they do investigate. It can take a lot of time and work to find if there's an issue and then, if there is an issue, what's causing it - and that's before the time needed to resolve it.

Often, there is no issue with the TelstraClear network. The reported YouTube problem is a good example. Not everyone's having an issue all the time with the same video - it's like trying to find the proverbial needle in a haystack... but the haystack's moving, getting hay added and subtracted all the time, and the needle isn't always there. We investigated, we isolated possible network issues and found that there are none, so the issue lies outside our network and we have raised that with Google on behalf of our customers.

However, it doesn't matter how often people post in social media if there are no logged fault tickets. Our priority is always customers who have actually reported an issue with their service and in getting that service restored. If you have an issue, log a fault.

Cheers, Gary

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Uber Geek
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  Reply # 720070 20-Nov-2012 13:43 Send private message

TelstraClear:  However, it doesn't matter how often people post in social media if there are no logged fault tickets. Our priority is always customers who have actually reported an issue with their service and in getting that service restored. If you have an issue, log a fault.

Cheers, Gary


Gary you've just going to love the recording of the support call I'm currently on.

I thought as I'm also having YouTube issues and you guys have asked for fault tickets to be lodged I'd do as requested...  do you want to guess how this is going?!

So far I've been told this message is in error...  http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=111421&page_no=4#719980

I'm told that you don't have any on going Google issue at all that they know of.  I'm typing this while on hold while the CSR goes off to look up your post on Geekzone...  are we just getting silly here?!

What's the point of ringing the help desk if they don't know that faults are on going?

All I wanted to do was just add a tick to the ticket that's running to say I'm also in the 'Google is an issue for me too' list... 

So far I've been asked if I have reset my computer - of course I asked 'which one of the 11 I've got running', I've been asked if I'm connected wirelessly or fixed, if I can resent the modem (which I can't because the VoIP would drop out, and why would I when I've got good packet movement to dozens and dozens of other sites right now as I type this).

...and I just clicked over 20 minutes on the phone... where do I send the bill just to call the help desk and ask for a 'tick'?

Oh, and I also got asked if I could just email my fault to [email protected]






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Uber Geek
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  Reply # 720072 20-Nov-2012 13:48 Send private message

25 minutes later - 'please set your dns to 8.8.8.8 for testing'... Speechless.

Won't setting dns to Googles ns servers then break all the other CDN rules?

PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_req=1 ttl=41 time=175 ms


Not to mention that it's a very long way away!








Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


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