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119 posts

Master Geek


Topic # 18975 31-Jan-2008 14:23 Send private message

We have set up wireless internet just recently using a netgear WGR614 V7 and connected to it is a xp desktop computer directly, and a laptop wirelessly running vista. It works fine, however it seems to randomly disconnect and the only way to fix it is to unplug the modem and router and plug it in again. Sometimes it might go for a day or so, and other times it might go for like 30mins before disconnecting. Any ideas?

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Foo

444 posts

Ultimate Geek


  Reply # 110075 12-Feb-2008 13:16 Send private message

I seem to be having the same problems with a Netgear WGR614 V5 router. Am considering changing to another router.

I've been having this issue ever since we got the router (2 & 1/2 years ago) although the issue is very intermittent - sometimes it goes for days with no problems, other times I lose net access several times in one day. Very frustrating...have you managed to solve your problem?



119 posts

Master Geek


Reply # 110099 12-Feb-2008 16:08 Send private message

Yea, exactly the same here. I have still not resolved this problem. After a bit of googling it seems this is quite a common problem, i don't know wether just with this router or many other routers. I might give my isp a call (telstra) and see if they have any ideas..

Foo

444 posts

Ultimate Geek


  Reply # 110101 12-Feb-2008 16:41 Send private message

Give Telstra a call and let us know what they say! I guess one thing to try would be another router. I'm very close to doing that myself.


1148 posts

Uber Geek
+1 received by user: 44

Subscriber

  Reply # 110104 12-Feb-2008 16:54 Send private message

ARP traffic has been indicated as the cause of intermittant connection problems using certain routers. Telstra won't admit to this even though this issue has been causing problems with their set top boxes.





Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5



119 posts

Master Geek


  Reply # 110114 12-Feb-2008 17:24 Send private message

I will give them a call in the next few days, i'm quite busy at the moment, it's worth a try though. Anyone else have any ideas how this can be fixed??

Foo

444 posts

Ultimate Geek


  Reply # 110120 12-Feb-2008 17:52 Send private message

Thanks for that info Spyware. Are there particular routers that you know of with this issue (i.e. ones to avoid if on Telstra cable)?

Are there any changes that can be made to the router to improve function such as spoofing Mac address on the router?

124 posts

Master Geek
+1 received by user: 2


  Reply # 110479 13-Feb-2008 19:59 Send private message

Appears that D-Link also suffers from that issue.
Just swapped my D-link for a Linksys.  So far so good.  (Touching wood)

Foo

444 posts

Ultimate Geek


  Reply # 110498 13-Feb-2008 21:10 Send private message

Have you been experiencing the same issue with a D-Link router on cable? What model Linksys have you just put in?

Good luck!

124 posts

Master Geek
+1 received by user: 2


  Reply # 110502 13-Feb-2008 21:15 Send private message

Yep, had the same problem with the D-Link.
Have gone with the Linksys WRT54GL.
Seems ok so far.  :)

Foo

444 posts

Ultimate Geek


  Reply # 110506 13-Feb-2008 21:26 Send private message

I had someone very strongly recommend the Linksys WRT54G series, although taking a look on Wikipedia, there is mention that later revisions removed the ability to take modified firmware versions.

That doesn't really worry me - I just want a stable connection! Connection was playing up when I got home today and after powering off/on of modem/router twice, 20 mins later everything is okay. Not sure for how long though...

Let us know how it goes.



119 posts

Master Geek


  Reply # 110529 14-Feb-2008 07:45 Send private message

I found out a way you can contact netgear regarding the issue, so i did, and here is a copy of what they responded. It appears there is a new firmware upgrade, so i upgraded, and did what they said, and have had no problems yet since yesterday.



Dear Jacob,



Thank you for contacting Netgear Online Support.



There are a few additional details that we will require for troubleshooting the problems you are experiencing:

- Who is the ISP?

- What is the make and model of the modem?

Can you please answer all the questions above so we can troubleshoot your problem.



Have you tried to plug the Pc directly to modem and try to connect and see how long before it drops out? You will need to update the firmware on the router to the latest firmware, below is a link to download the latest firmware.

http://kbserver.netgear.com/release_notes/d103211.asp



1. Download the firmware from the link above to your desktop

2. Open the browser and access the router (usually the address is http://192.168.0.1).

3. Log in to the router (User Name = admin and Password = password unless you have changed it).

4. Click Maintenance > Router Upgrade.

5. Click Browse and locate the upgrade file

6. Click Upload.

7. Wait for the router to reboot.

8. Verify that the router firmware was upgraded.



Ensure that a restore to factory defaults is done on the router after doing any firmware changes. This is done by holding down the reset button at the back of the router for 15 seconds and allowing the router to reboot. You will then need to manually re-apply the login details for your internet connection.



After the firmware update, see if the wireless function is still working. If it is not working please let us know.



Kind Regards,



Netgear Support Australia

Foo

444 posts

Ultimate Geek


  Reply # 110533 14-Feb-2008 08:32 Send private message

Hi Jacob, that's great that Netgear have got back to you. Unfortunately that won't work for me as I'm using v5 of the router and do have the latest firmware already installed (which didn't help).


Reading through the response from Netgear - they mention to hold down the reset button to reset to factory defaults...for some reason I thought this reset the firmware as well...I must be mistaken on that!


Had no internet when I turned my PC on this morning but did the router off/on trick and working now. Had a drop out last night - most annoying when I needed to VPN into work to check a few things (although off/on did work and had three hours of stability after that).


Anyway, let us know if the firmware update has solved your issue. I'm pretty certain I'll go with a new router...probably something from the Linksys WGR54G family.


124 posts

Master Geek
+1 received by user: 2


  Reply # 110649 14-Feb-2008 18:06 Send private message

I'd upgraded the D-Link firmware last week to see if that made any difference.  It didn't.
And whatever setting I tried made it worse.
So reset to factory defaults it was.
That took it back to the random disconnections about every 15-20 mins.

Linksys has been in and working for nearly 24 hours now.  No apparent issues so far.  Keeping fingers crossed.



119 posts

Master Geek


  Reply # 110666 14-Feb-2008 19:31 Send private message

So far this may have resolved this, allthough i did not reset the router to factory defaults after instaling the firmware. I will try this tomorrow and see if that works completly.

Foo

444 posts

Ultimate Geek


  Reply # 111182 17-Feb-2008 15:27 Send private message

Hey grasshopper - how is it going with the firmware update? Does it appear that everything has been 'cured'?

Hey geofwnz - what about you, has the Linksys been behaving and are you happy?

Foo

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