Total loss of Cable & TV service in Eastern Suburbs Wellington?

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Forums › TelstraClear › Total loss of Cable & TV service in Eastern Suburbs Wellington?

BarTender

1309 posts

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Topic # 34410 24-May-2009 10:24

Anyone else noticed that Cable & TV has completed died in the eastern suburbs.

The online status says nothing is wrong:

Online Status for on-net (cabled areas)

Sunday, 24 May 2009, 10:12 AM
Last updated: 21 April 2009 at 8:50 AM


	Service		Status
	InHome PhoneLine		No known problems

	InHome Broadband		No known problems

	InHome TV - Analogue		No known problems

	InHome TV - Digital		No known problems

Don't want to have to get a tech out... as that would mean dusting off my old Cable TV STV.. which hasn't been powered on in 2+ years...

Turns out a node in Strathmore has died and will be out for a few more hours...

Oh no... Telstra boke the telly, Telstra broke the telly... what would we do with no TV..... Doo Do (jaws music).. You guessed it..

Check out my Mobile Cell Site Google Maps KML Files in my blog.
Now using Google Fusion Tables or Address Lookup or GPS using Smartphone
I update it on a monthly basis automatically from RSM.

sbiddle

16699 posts

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Biddle Corp

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Reply # 217364 24-May-2009 10:37
There are also major telephony outages as well. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

amanzi

624 posts

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Reply # 217389 24-May-2009 12:45
I rang at about 10:30am after first noticing the outage at about 6am. The service status still hadn't been updated on the website so I had to wait on hold for more than 10 minutes just to be told there was a known issue. Had the website been updated I wouldn't have wasted mine and the call center staffer's time. Stuart Maxwell Choice Mobile (2degrees Authorised Dealer) Choice Technology (Managed IT Services)

Behodar

2963 posts

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Reply # 217465 24-May-2009 18:15
amanzi: I rang at about 10:30am after first noticing the outage at about 6am. The service status still hadn't been updated on the website so I had to wait on hold for more than 10 minutes just to be told there was a known issue. Had the website been updated I wouldn't have wasted mine and the call center staffer's time. I've been a TelstraClear customer since the TelstraSaturn days and I can tell you that your experience is completely normal; the service status page is absolutely hopeless.