TelstraClear Customer Care Dont Care

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jim.cox

167 posts

Master Geek

Topic # 64483 16-Jul-2010 12:13
<rant on> Whats up with TelstaClear Customer Care? I dropped them an email asking a quick question about getting connected to their cable broadband They send two replies The first saying they are going to rpely And the second telling me I should phone them to ask the same question Now I understand they are primarily a pone company - but surely they shoudl have better systems in place than that. Here is a potentail customer that they have effectively just told to 'go take a hike' Is this typical of their "service"? <rant off>

1143 posts

Uber Geek

Trusted

Reply # 352292 16-Jul-2010 12:27
TelstraClear are a great company, IF you can get behind the MASSIVE wall of stupid they put up to stop you. Why that wall's there, I have no clue. Checkout the EPIC5 script I work on, LiCe. Makes console based IRC fun and easy to use, just like the old days!

352 posts

Ultimate Geek

Reply # 352295 16-Jul-2010 12:30
TelstraClear SERVICES are great. TelstraClear SERVICE is awful.

3007 posts

Uber Geek

Subscriber

Reply # 352303 16-Jul-2010 12:49
Yeah, it's tough to actually get through to them. My service stopped working 11 days ago (not TCL's fault) and I'm still waiting for it to be fixed. But once it's working it should mostly chug along like it had for the previous 11 years...

3162 posts

Uber Geek

Trusted

Reply # 352304 16-Jul-2010 12:52
I think companies are slowly (yes, quite slowly) understanding that e-mails from customers are just as important as the phone calls they get. At present, it's still best to phone large companies, considering they receive thousands of e-mails a day, not to mention having to get through their spam filters.

4 posts

Wannabe Geek

Reply # 352471 16-Jul-2010 21:24
Well, every time we ring the customer help line (and manage to get through after 40 minutes), they say that someone will get back to us 'within 48 hours', but they don't.

167 posts

Master Geek

Reply # 353377 19-Jul-2010 13:32
Hermes: Well, every time we ring the customer help line (and manage to get through after 40 minutes), they say that someone will get back to us 'within 48 hours', but they don't. Which is exactly why I sent them an email....

262 posts

Ultimate Geek
Inactive user

Reply # 353458 19-Jul-2010 15:41
If you're located near a cabinet then stick with DSL, cable isn't worth it these days.

1163 posts

Uber Geek

Reply # 353470 19-Jul-2010 16:08
Buttonmash: TelstraClear SERVICES are great. TelstraClear SERVICE is awful. Thats why I have never joined them, plus the fact that they are ozzy owned, and I would prefer to support NZ owned companies. I do have a telstra fibre optic box sitting outside my house too all ready to connect, but when I emailed an enquiry once, I never got a reply. They are another one of these companies who think email enquiries are worth less than someone phoning up.