Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
112 posts

Master Geek


  Reply # 412010 2-Dec-2010 10:58 Send private message

Will try when I get home and see if the updates come down.....

112 posts

Master Geek


  Reply # 412134 2-Dec-2010 15:35 Send private message

Checked the box and new firmware applied so all good.....

36 posts

Geek
+1 received by user: 8


  Reply # 412193 2-Dec-2010 17:55 Send private message

I've had the update for over a day now and no more freezing. WAF has increased substantially!

They should give customers a credit for the two months where many/most people had issues (not fit for purpose...)

A few more improvements (reverse sort in planner, faster menu responses, ...) and it will be a nice overall device.

D.

26 posts

Geek


  Reply # 412216 2-Dec-2010 18:48 Send private message

Well I had the update and still have the odd freeze up but does seem more stable.

Got my first bill today charged for install and other sundries I was supposed to get for free. All sorted though and I also asked for a credit due to the box not working as advertised during November,looks like I will get $50 odd for thats so well done Telstra for coming to the party.

Its worth asking for a credit if you have had issues during the last month or so.

31 posts

Geek


  Reply # 412264 2-Dec-2010 21:00 Send private message

Hmmm, no more freezing or stuttering but has anyone else seen an upsurge in failed recordings?  We have a number of recordings set that have mysteriously started failing - 'failed for an unknown reason'.  It's not as if there were other conflicting recordings at thee same time.  Seems a bit inconsistent, for example 'Lets Get inventing' TVNZ6 recorded fine at 6:30pm but failed at 8:30 (don't ask, my kids like it for some reason).

I thought it might be an issue with the update that require one to cancel and then re-set the recordings but 'Being Human' on Prime still failed last night despite being deleted and recreated as a series link.

Perplexing.  If anyone else is seeing something similar would be keen to hear.


 

31 posts

Geek


  Reply # 412596 3-Dec-2010 18:29 Send private message

Well based on the lack of corroboration maybe I'm the only seeing this but I think that the upgrade (although great at fixing the stuttering and other issues) has introduced a new issue.

I was a bit suspicious that TCL went out of their way to mention Padding causing failed recordings in their letter when it had not appeared to be much of an issue. I have a padding of 4 minutes set. Since the update I am consistently seeing the second recording fail when it is for the following programme on the same channel. This is despite there being three tuners and no other records set. That might not be clear - here's the scenario.

For example, I now find that if you set a programme on Playhouse Disney to record and then also set the following programme to record the second one will consistently fail.

They obviously overlap in recording time by 8 minutes (4 minutes padding on each end) but they should be fine as there are 3 tuners. I suspect there is a new bug, in that the T-box is not using the other available tuners at times and is failing overlapping recordings on the same channel. It was fine on the old version.

I have managed to do this consistently three times. Best you look out for it.

Cheers

20 posts

Geek


  Reply # 413136 5-Dec-2010 20:31 Send private message

Got the upgrade. Still the freezing issue. Still failed recordings. Haven't been able to use my box in ages. Really unhappy. Do like seeing the date of the recording in the planner - doesn't help most of my recordings get missed as my box is frozen or that I can't watch the recorded ones as the box doesn't start up.

Not looking forward to ringing TCL again and staying on hold for 20+ minutes.

I iz your trusted friend
5222 posts

Uber Geek
+1 received by user: 39

Mod Emeritus
Trusted
Subscriber

  Reply # 413337 6-Dec-2010 10:31 Send private message

Strangely... I have seen great improvement in both our T-Boxes, though the previous issues weren't really bothering us too much - it was annoying first couple of weeks be we tolerated and got used to it. Now it's smoother and no issue whatsoever.




Internet is my backyard...

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...» «Photo blog: I see...»

Please read the Geekzone's FUG


54 posts

Master Geek


  Reply # 413356 6-Dec-2010 11:16 Send private message

Mine is much better. I had one freeze that required a reboot yeasterday when I fast forwarded too soon after starting a recording and it froze and eventually went black with no response to the remote. I have however noticed the time it takes to do things like change menu's or delete things varies a lot with 20 or 30 second delays from time to time since the update.

2164 posts

Uber Geek
+1 received by user: 53

Trusted
Vodafone NZ

  Reply # 413363 6-Dec-2010 11:42 Send private message

darreljnz: Got the upgrade. Still the freezing issue. Still failed recordings. Haven't been able to use my box in ages. Really unhappy. Do like seeing the date of the recording in the planner - doesn't help most of my recordings get missed as my box is frozen or that I can't watch the recorded ones as the box doesn't start up.

Not looking forward to ringing TCL again and staying on hold for 20+ minutes.


Sent you a PM.




Broadcast Engineer Media Services Group Vodafone New Zealand

9 posts

Wannabe Geek


  Reply # 413636 6-Dec-2010 18:02 Send private message

I'm having the same issues, i have the recording buffer set to 3 minutes because the timing on some programs is shocking. So i sometimes fast forward as soon as it starts playing but then the screen freezes and blacks out and the only way to sort it out is to pull the plug.
Another thing is if the t.v has been off all day and i turn it on the remote just wont respond for a good 20 to 30 seconds.
The menus response times are shocking also.
The boss is getting so angry especially coming from a house where she used to have mysky and how reliable that is...it is pretty good actually

I have had the updates go through and knew that telstra has most likely thought they have sorted all the issues but they really haven't. So today i decided to ring them, explained the issues and the call taker put me on hold for 5mins then came back saying he has logged a job and will send a tech out sometime this week. I can't really understand how that will help as all they is contract the work out and they just play with cables and say cool see ya later.

Its been over a month since i got the tbox and really think i shouldn't have to pay for any of it.

54 posts

Master Geek


  Reply # 413816 7-Dec-2010 07:18 Send private message

Dobblar: I'm having the same issues, i have the recording buffer set to 3 minutes because the timing on some programs is shocking. So i sometimes fast forward as soon as it starts playing but then the screen freezes and blacks out and the only way to sort it out is to pull the plug.
Another thing is if the t.v has been off all day and i turn it on the remote just wont respond for a good 20 to 30 seconds.
The menus response times are shocking also.
The boss is getting so angry especially coming from a house where she used to have mysky and how reliable that is...it is pretty good actually

I have had the updates go through and knew that telstra has most likely thought they have sorted all the issues but they really haven't. So today i decided to ring them, explained the issues and the call taker put me on hold for 5mins then came back saying he has logged a job and will send a tech out sometime this week. I can't really understand how that will help as all they is contract the work out and they just play with cables and say cool see ya later.

Its been over a month since i got the tbox and really think i shouldn't have to pay for any of it.


Definately let me know if they somehow fix it but like you said they will more than likely just check the levels and leave. I went from series 1 TiVo to T-Box and even having multiple tuners and HD video is only just enough to keep me with it. I don't really want a satellite dish on my house and there is no way I am loosing the broadband but mysky is very tempting.

48 posts

Geek


  Reply # 413828 7-Dec-2010 08:10 Send private message

I had the freezing issues pre the recent upgrade but post upgrade I have had no freezing or pixelation.  In fact currently I am happy with the T-Box.  It needs a few small improvements like being able to set the buffer at the start of a recording to a different value to the buffer at the end, and the ability to skip set time periods to jump the adverts but other than that as a product it seems to be stable.


20 posts

Geek


  Reply # 414042 7-Dec-2010 14:15 Send private message

ZollyMonsta:
darreljnz: Got the upgrade. Still the freezing issue. Still failed recordings. Haven't been able to use my box in ages. Really unhappy. Do like seeing the date of the recording in the planner - doesn't help most of my recordings get missed as my box is frozen or that I can't watch the recorded ones as the box doesn't start up.

Not looking forward to ringing TCL again and staying on hold for 20+ minutes.


Sent you a PM.


Thanks! 

40 posts

Geek


  Reply # 414233 7-Dec-2010 20:23 Send private message

Has anyone else suddenly got the massive silver padlock with "Service Unavailable"??

Groan.....

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by kawaii on 25-Apr-2014 04:42 (100 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Auckland Transport Hop card - look out for errors
Created by robjg63, last reply by sbiddle on 24-Apr-2014 20:48 (21 replies)
Pages... 2


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 24-Apr-2014 21:36 (176 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.