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204 posts

Master Geek
+1 received by user: 10


Topic # 76390 2-Feb-2011 00:45 Send private message

Guys, would you be able to help or maybe Telstraclear is reading this and could help me.

Im working from home and our central office is based in SYD. I have no problems with latency before with AU sites but for some reason I am getting high latency now..

here's sample trace result from home to pipenetworks (our AU ISP)

I am suprised below with line 7 (checked the IP lookup and it resolves to verizon) which is not i am getting before..


Tracing route to pipenetworks.com [203.161.158.4]

over a maximum of 30 hops:

 

  1     1 ms     1 ms     1 ms  192.168.1.1

  2    15 ms    35 ms     8 ms  10.33.32.1

  3    10 ms     8 ms     9 ms  lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]

  4     *        *        *     Request timed out.

  5    18 ms    19 ms    21 ms  ie1-g-0-0-0.telstraclear.net [203.98.50.1]

  6    97 ms    19 ms    19 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]

  7    20 ms    20 ms    20 ms  210.80.27.5

  8    19 ms    22 ms    19 ms  0.xo-1-0-0.xt4.akl1.alter.net [210.80.35.17]

  9   147 ms   148 ms   149 ms  0.so-5-1-0.ir2.sac2.alter.net [210.80.51.197]

 10   149 ms   148 ms   148 ms  0.so-2-0-0.il2.sac1.alter.net [152.63.48.41]

 11   151 ms   153 ms   152 ms  0.so-5-1-0.xl4.sjc7.alter.net [152.63.0.146]

 12   160 ms   154 ms   151 ms  0.ae4.br1.sjc7.alter.net [152.63.51.42]

 

now I tried tracing another site telstra.com.au

if you check line 7 again.. it is different from my first trace... the line 7 resolves to telstraclear IP which is actually good as it routes to reach.com (SYD).

Tracing route to telstra.com.au [144.140.108.25] over a maximum of 30 hops:

 

  1     1 ms     1 ms     1 ms  192.168.1.1

  2    11 ms    13 ms    11 ms  10.33.32.1

  3    10 ms    22 ms    34 ms  lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]

  4     *        *        *     Request timed out.

  5    20 ms    20 ms    21 ms  ie1-g-0-0-0.telstraclear.net [203.98.50.1]

  6    24 ms    20 ms    22 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]

  7    21 ms    18 ms    19 ms  203.167.233.10

  8    47 ms    52 ms    46 ms  i-3-1-0.syd-core03.bx.reach.com [202.84.142.153]

  9    45 ms    45 ms    46 ms  i-14-1-0.sydp-core01.bi.reach.com [202.84.249.13]

 10    51 ms    44 ms    46 ms  TenGigE0-3-0-7.pad-gw1.Sydney.telstra.net [203.50.13.89]

 11    46 ms    47 ms    50 ms  Bundle-Ether3.chw-core2.Sydney.telstra.net [203.50.6.26]

 12    59 ms    64 ms    59 ms  Bundle-Pos3.exi-core1.Melbourne.telstra.net [203.50.11.15]

 13    61 ms    59 ms    69 ms  TenGigabitEthernet8-1.exi1.Melbourne.telstra.net [203.50.80.11]

 14    61 ms    63 ms    64 ms  telstr310.lnk.telstra.net [139.130.36.186]

 15    70 ms    60 ms    59 ms  144.140.109.252
 

 13   152 ms   151 ms   151 ms  xe-9-2-0.edge1.sanjose3.level3.net [4.68.62.109]

 14   154 ms   155 ms   155 ms  ae-14-69.car4.sanjose1.level3.net [4.68.18.6]

 15   202 ms   202 ms   200 ms  certigo-inc.car4.sanjose1.level3.net [4.71.114.114]

 16   219 ms   222 ms   223 ms  gig2-2.rq-148brunswick-core-02.pipenetworks.com[203.161.129.254]

 17   223 ms   218 ms   218 ms  fast0.rq-127creek-1800-01.pipenetworks.com [203.161.129.58]

 18   220 ms   223 ms   221 ms  www.pipenetworks.com [203.161.158.4]

 

can anyone give some feedback or maybe try to do the same trace on pipenetworks.com and maybe you could get better latency?

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Infrastructure Geek
3731 posts

Uber Geek
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Microsoft NZ
Subscriber

  Reply # 434032 2-Feb-2011 01:12 Send private message

this is a tracert from callplus DSL connection:



Tracing route to www.pipenetworks.com [203.161.158.4]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  rtr [192.168.0.1]
  2    38 ms    37 ms    38 ms  202.180.x.y
  3    38 ms    37 ms    38 ms  vlan94-cpcak3-e1.tranzpeer.net [202.180.82.82]
  4    40 ms    37 ms    37 ms  vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
  5    40 ms    49 ms    48 ms  ge-1-0-0-401.gw1.akl2.asianetcom.net [203.192.130.193]
  6    40 ms    41 ms    40 ms  gi14-0-0.gw1.akl1.asianetcom.net [203.192.185.46]
  7    41 ms    41 ms    43 ms  ge-3-3-0-0.gw4.akl1.asianetcom.net [202.147.55.210]
  8    68 ms    70 ms    67 ms  po2-0.cr4.syd1.asianetcom.net [202.147.55.254]
  9    89 ms    86 ms    84 ms  ge-3-0-0-0.gw1.mel1.asianetcom.net [202.147.42.53]
 10    79 ms    82 ms    81 ms  gig2-1.rv-55crockford-core-01.pipenetworks.com [218.100.13.2]
 11    81 ms    77 ms    78 ms  gig2-6.rn-639gardners-core-01.pipenetworks.com [203.161.128.57]
 12   108 ms   269 ms   306 ms  gig2-2.rq-148brunswick-core-02.pipenetworks.com[203.161.129.254]
 13   131 ms   207 ms   306 ms  fast0.rq-127creek-1800-01.pipenetworks.com [203.161.129.58]
 14   221 ms   307 ms   204 ms  www.pipenetworks.com [203.161.158.4]

 




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs




204 posts

Master Geek
+1 received by user: 10


  Reply # 434033 2-Feb-2011 01:25 Send private message

thanks Regs, you seem to have a better routes.. going to AU only.. unlike mine it goes from NZ - USA - AU hence high latency..

I bit surprised on your trace as all routes were AU but did jump to 200ms..

but yeah, it is strange that pipenetworks goes to USA first then AU.. unlike telstra.com.au routes directly to AU.
my trace at line 7 actually made the difference..

Infrastructure Geek
3731 posts

Uber Geek
+1 received by user: 106

Trusted
Microsoft NZ
Subscriber

  Reply # 434118 2-Feb-2011 09:44 Send private message

yeah, it looks like there is a bunch of latency at one of the hops there.  perhaps something going wrong in their internal routing has cause your traffic to take a backup route instead based on the lower overall latency.  i'd log it with Telstraclear if i was you




Technical Evangelist
Microsoft NZ
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Twitter: @nzregs


566 posts

Ultimate Geek
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TelstraClear

  Reply # 434329 2-Feb-2011 15:57 Send private message


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