Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




814 posts

Ultimate Geek
+1 received by user: 33

Trusted
Subscriber

Topic # 78946 10-Mar-2011 21:15 Send private message

This board is alive and kicking with regards to the state of TCL's contact centre; earlier today Stuff published an article about some truly impressive actions taken by the folks in CHCH:

http://www.stuff.co.nz/business/4750536/Telstra-customers-phone-home

Business Contact Centre was based out of Radio Network House in Worcester St; the team is left by Richard Myers, who certainly meets the definition of pioneering and solutioning. Richard (who must have a forgiving partner!!) moved BCC to his house, and the group are running off his internet connection.

Of course there's more to the story in terms of systems access etc, but the point is that these guys just took charge and did it - restoring a modicum of service as fast as possible, to help customers.

There is also the contact centre in Auckland, which has been taking shedloads of calls. Sales and other staff have also been proactively contacting customers as well as taking calls, as I expect all service providers have been over the last few weeks.





________
AK

Create new topic
1057 posts

Uber Geek
+1 received by user: 72


  Reply # 447422 10-Mar-2011 22:07 Send private message

Very cool to see!!

BDFL
49919 posts

Uber Geek
+1 received by user: 4621

Administrator
Trusted
Geekzone
Subscriber

  Reply # 447427 10-Mar-2011 22:31 Send private message

Good work!




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How stable are snap IP addresses?
Created by Physn, last reply by timmmay on 23-Oct-2014 10:38 (19 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by freitasm on 22-Oct-2014 18:39 (34 replies)
Pages... 2 3


$39 iPhone plan goneburger
Created by MadEngineer, last reply by Demeter on 23-Oct-2014 16:09 (16 replies)
Pages... 2


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by Geektastic on 23-Oct-2014 15:13 (98 replies)
Pages... 5 6 7


Snap have failed our company!
Created by dafman, last reply by NonprayingMantis on 23-Oct-2014 11:56 (36 replies)
Pages... 2 3


Theif taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)

22nd Only: PB Tech BROTHER HL1110 Mono laser Printer $15 shipped(after $30 cashback)
Created by loceff13, last reply by loceff13 on 23-Oct-2014 08:55 (23 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.