Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




814 posts

Ultimate Geek
+1 received by user: 33

Trusted
Subscriber

Topic # 78946 10-Mar-2011 21:15 Send private message

This board is alive and kicking with regards to the state of TCL's contact centre; earlier today Stuff published an article about some truly impressive actions taken by the folks in CHCH:

http://www.stuff.co.nz/business/4750536/Telstra-customers-phone-home

Business Contact Centre was based out of Radio Network House in Worcester St; the team is left by Richard Myers, who certainly meets the definition of pioneering and solutioning. Richard (who must have a forgiving partner!!) moved BCC to his house, and the group are running off his internet connection.

Of course there's more to the story in terms of systems access etc, but the point is that these guys just took charge and did it - restoring a modicum of service as fast as possible, to help customers.

There is also the contact centre in Auckland, which has been taking shedloads of calls. Sales and other staff have also been proactively contacting customers as well as taking calls, as I expect all service providers have been over the last few weeks.





________
AK

Create new topic
1058 posts

Uber Geek
+1 received by user: 73


  Reply # 447422 10-Mar-2011 22:07 Send private message

Very cool to see!!

BDFL
49939 posts

Uber Geek
+1 received by user: 4624

Administrator
Trusted
Geekzone
Subscriber

  Reply # 447427 10-Mar-2011 22:31 Send private message

Good work!




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Snap refuses to replace faulty gear
Created by Brendan, last reply by michaelmurfy on 26-Oct-2014 18:00 (27 replies)
Pages... 2


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Hobchild on 26-Oct-2014 00:11 (92 replies)
Pages... 5 6 7


House Auctions
Created by t0ny, last reply by joker97 on 26-Oct-2014 18:06 (57 replies)
Pages... 2 3 4


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.