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120 posts

Master Geek
+1 received by user: 1


  Reply # 500388 1-Aug-2011 15:26 Send private message

There are so many people watching and subscribing to this thread. I'm sure there are more people out there who know nothing about GeekZone, so thought I'd create a Facebook group.
https://www.facebook.com/groups/TelstraTBox/
Feel free to join. Perhaps the non-technical types will get a chance to vent too.
Cheers

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 500452 1-Aug-2011 16:55 Send private message

Hi Guys,

Please know that I’m here to help if anyone has any problems or issues and you can email me at [email protected]

Please be assured that I am listening to complaints or issues and will endeavor to help you.

Thanks

Tim.

Fog

162 posts

Master Geek
+1 received by user: 1


  Reply # 500456 1-Aug-2011 17:08 Send private message

Moving to the EPG and selecting programs was that slow this afternoon that it was hardly worth using. After finally selecting programs to record it took minutes to go 'back' to a selected TV channel. This was noticed at approximately 4.30pm. Perhaps this was a fault.? I wonder if anyone else had this problem.? Is this ever going to be fixed.?

Fog

162 posts

Master Geek
+1 received by user: 1


  Reply # 500457 1-Aug-2011 17:09 Send private message

RobertT: There are so many people watching and subscribing to this thread. I'm sure there are more people out there who know nothing about GeekZone, so thought I'd create a Facebook group.
https://www.facebook.com/groups/TelstraTBox/
Feel free to join. Perhaps the non-technical types will get a chance to vent too.
Cheers
I looks as though I may have to join Facebook, something which I have avoided until now. LOL.

142 posts

Master Geek
+1 received by user: 9


  Reply # 500470 1-Aug-2011 17:31 Send private message

Hi Tim

I appreciate that you are in an awkward position, but I think you would be a lot more useful here if we got some actual information from you instead of TCL being a complaint black hole.

For instance, the last time I spoke to T-Box support, I was told there was a software update planned for early July to fix Planner/EPG issues and another update mid-July to fix the sluggish UI issues.

Neither of these updates have happened.  Why not?

How about a bit more transparency?



TelstraClear: Hi Guys,

Please know that I’m here to help if anyone has any problems or issues and you can email me at [email protected]

Please be assured that I am listening to complaints or issues and will endeavor to help you.

Thanks

Tim.

36 posts

Geek
+1 received by user: 8


  Reply # 500514 1-Aug-2011 18:50 Send private message

An update on my earlier posts - we had continued issues (slow response, failed recordings, no video/audio, ...) and TelstraClear agreed that the issues meant we could end the contract without any early termination fee (I assume this will depend on previously having unit replaced, number of issues, etc).

We have hence made the switch to MySky+ and the biggest improvements are fast responses to commands, no reboots, no freezing, and the wife being much happier. Also good being able to go to latest recordings quickly, categories in EPG, record when out via iPhone, 1TB of space, etc.

The T-Box does have some advantages. Noticeably it has a prettier interface. Additionally, during the Christchurch snow storm, the T-Box was fine recording Tour de France overnight while MySky had signal loss half way through which is likely expected considering we had ~30cm of snow in the morning. 

They told me they aim to have all the issues resolved before the rugby world cup so if you are having issues it may improve soon.

Fog

162 posts

Master Geek
+1 received by user: 1


  Reply # 500531 1-Aug-2011 19:26 Send private message



They told me they aim to have all the issues resolved before the rugby world cup so if you are having issues it may improve soon.
Is that the one being held in NZ.? Or the next one, wherever.?

120 posts

Master Geek
+1 received by user: 1


Reply # 501127 3-Aug-2011 08:15 Send private message

Something funny last night - trying to watch a recorded program and the box said I wasn't subscribed with the padlock. A reboot (and the typical long wait while it updated) fixed it. I rebooted last week too to 'improve performance'.

BDFL
47930 posts

Uber Geek
+1 received by user: 3540

Administrator
Trusted
Geekzone
Subscriber

  Reply # 501139 3-Aug-2011 08:42 Send private message

Could some of you please make sure you check that you have new PM (Private Mail) by checking if there's a yellow envelope on the top menu next to your name?

I won't go into details but whoever receives a PM should reply ASAP. It's a unique opportunity.

But wait, there's more!







82 posts

Master Geek
+1 received by user: 2

Trusted
Subscriber

Reply # 501146 3-Aug-2011 08:47 Send private message

Thanks Mauricio. There was one there last night, but it's gone now Smile.


Good system that! 




120 posts

Master Geek
+1 received by user: 1


  Reply # 501159 3-Aug-2011 09:01 Send private message

Thanks Mauricio.

I've read the email and responded.

Cheers

Robert

784 posts

Ultimate Geek
+1 received by user: 29

Trusted
Subscriber

  Reply # 501161 3-Aug-2011 09:02 Send private message

clivestart: Thanks Mauricio. There was one there last night, but it's gone now Smile.

Good system that! 


hahahaha it was so good it was deleted for lack of instant response!




________
AK



82 posts

Master Geek
+1 received by user: 2

Trusted
Subscriber

  Reply # 501168 3-Aug-2011 09:06 Send private message

No no, it is gone BECAUSE of instant response! Tongue out

Already in communication.




136 posts

Master Geek


  Reply # 501202 3-Aug-2011 10:12 Send private message

Hi, my apologise, but may I have a question. I would like to buy an AV Transmitter for a kitchen tv. Can I get a TBox RCA signal if the TBox is using the HDMI cable already? Thanks

142 posts

Master Geek
+1 received by user: 9


  Reply # 501411 3-Aug-2011 15:13 Send private message

Hi 01EG

The answer is yes.  The TBox does produce output on both the HDMI and RCA ports simultaneously.  I checked.

01EG: Hi, my apologise, but may I have a question. I would like to buy an AV Transmitter for a kitchen tv. Can I get a TBox RCA signal if the TBox is using the HDMI cable already? Thanks

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