We've had a TBox since day 1, actually, we've "bought" ours. Overall I guess I'm kinda happy with the decision. My wife...not so much. Admittedly, our Tbox is nicknamed "Tbag", so that may give an indication of some of the levels of frustration we've experienced in having this device under our telly.
On a side note, an unintended consequence of having Tbag in our lounge proved helpful when our chimney had to be taken down due to Feb's earthquake. We remained relatively comfortable in the lounge whilst waiting for a replacement logburner, due to the warmth emitted from the device. All that it needed was a large fan directing airflow out towards the couch, who needs a heatpump when a Tbox is in the hizhouse!
But I digress. Gary, I do think you and the team at TC deserve some +1's in regards to the T-box. It certainly has made Tv watching in our house a lot easier. The are some great features in your device and kudos to TC for entering the PVR market. Admittedly it was sometime in coming but better late than never I say. The Tbox has fantastic potential and I think perhaps that's its biggest downfall.
I don't intend to believe that I speak for everyone who has a Tbox, but from reading this and other online forums out on the interwebs I think that most would probably agree when I quote Brando.
"I (the Tbox) coulda been a contender!"
After all mySky had been out on the market for sometime. You knew what you were up against. The bar had been set, the die were cast, the moulds had been made, the competition measured. And yet, what did we get. It's taken months of hair pulling and teeth gnashing, patches, reboots and updates. And still, in some respects you guys haven't got there. Yes, absolutely you have closed the gap. But, .... you know sometimes I'm lost for words.
As mentioned earlier, there is a lot to like about the TBox and there are things about it that shine when directly compared to mysky. The interface/gui, the epg/planner and the remote are some examples. Yet, again I can't help but think that those and other functions/features could be sooo much better!
Sometimes the combination of issues caused by the faults within the Tbox itself and the service provided by TC (of which we NEVER get any recourse) really cause me to question my decision to plonk $500 down on this. My better half is constantly reminding me that I "...wouldn't put up with this $#!t If we bought it from Harvey Norman" Yes, and No I suppose.
Anyways. Is there an actual list of things that are being fixed? Or features that are being implemented? Don't keep telling us that updates "are coming within weeks". Set a date! and then STICK TO IT!
We are being used as beta testers anyway, so why not formalise it with some sort of web page where we can sign into that has some sort of survey/feedback form. Rather than users coming on here and listing all the same things over and over a structured approach would really help you out. And us, the people that care enough to stick with you guys and see it through.
Here's my .2c in regards to issues. (I've followed this thread from day 1, so I hope I'm not going to repeat anything already brought up). My main gripes and suggestions are about the GUI.
Reduce the font size and display more information on screen - I'm sure you can fit more than ONE HOUR of programming across the EPG. My and many others televisions are large screen. They have a lot of real estate for you to use when displaying the GUI. Why then, in the EPG and Planner do you only display such a small amount of information. I'm sitting 3 metres away from the screen not watching from out on the lawn. The unresponsiveness of the remote doesn't help navigation.
Have icons on screen that relate to your recent colour changes. - I shouldn't have to come back to this forum to remind myself what the different coloured text in the Planner means.
Use the buttons on the remote to interact better with the EPG and Planner. - Yes the red/blue/green/yellow and filter buttons have some function, but there are several other buttons that could be used. For example, instead of the yellow and blue being used for -+24 hours use the grey buttons with the fast fwd/rewind and then the blue and yellow can be freed up for other uses. Alternate viewing times perhaps?
Picture in Picture!! - Three decoders in the Tbox, let me see the All Blacks score a try without missing out on the fifth tackle action of the Warriors, or the lotto result over on tv2. We had P in P about a decade ago, surely we can select which channel has sound?
Filters in the Planner....hmmmm - This needs a revamp.
1 -Under the SERIES filter we just want to see the names of series that I've linked, not every episode ever recorded. This is where you check if you've linked Project Runway for the wife, when she asks "wasn't that on last night, you said you linked it."
2 - ALL is exactly the same as OLDEST is exactly as RECORDED. Redundancy much? Instead of RECORDED it should be NOT VIEWED. Then we can see what we haven't watched!!
3 - Get rid of ALL and make it FAVOURITE recordings. Say you give us the option when we press 'record' to add 5 series links as favourites, this way it will only display the episodes of the 5 favourites. Great for all the RWC matches! Also SERIES that are FAVOURITES should never get bumped in a conflict over recordings that aren't.
4 - On the Planner if something is VIEWED, display the date stamp of when is was last viewed. That way I know if I've watched it or someone else in the family has watched it.
5 - Make it so that I can delete an ENTIRE series of recordings at once. Or allow me to tag multiple episodes for later deletion.
6 - Under NEWEST remove the TO BE RECORDED. Have a separate tab for future recordings, these AREN'T latest recorded programs.
7 - Think about the logical order of how the Filters are laid out. The current setup is very clumsy, I think NEWEST (without future recordings) should be displayed. Or maybe NEWEST NOT VIEWED should be first followed by FAVOURITES then by OLDEST...it doesn't really matter after that...just speed up the response.
Lastly, Telstra will have to unlock the rest of the space on the HDD. THE RWC is really pushing the boundaries of the current capacities, I've had to delete series links so as to not have recording fails. Also with the new SOHO channel coming from Sky with all the great HBO programming (Game of Thrones anyone?) I think will cause similar problems. For this household at least.
Thanks to geekzone.co.nz for this forum, it's been the only way I've stayed sane dealing with TCL issues. Telstra themselves need a pat on the back for communicating through here also. TCL need to link back to here from their own website.