I appreciate Telstra Clear must be getting a bit of stick at the moment over the T-box. I'm looking forward to the impending update!
I would have to agree with some other posters that 2% of people complaining seems a bit low. I know people who have issues and haven't bothered to call and wait, and wait to talk to someone in Manila who can't help them.
Perhaps if you were to post a message on the T-box directing people to a URL for a customer survery where you also posted the information in your post above would help get to the heart of the number of people experiencing issues.
Questions could include:
Do you ever have any issues with your T-Box? if so, what types of problems (choose from a list with check boxes).
Further questions can be based on these answers, eg
Does your T-box ever become completely unresponsive - occassionally - sometimes - often - always
Does your T-box ever fail to record programs - occassionally - sometimes - often - always
Does your T-box record the wrong program? occassionally - sometimes - often - always
Is your T-box slow to respond to button presses on the remote? occassionally - sometimes - often - always
Have a free form field for 'any other comments' at the end. These are often where the best information comes from.
Perhaps offering survey respondents 1 month free T-box subscription would assist in getting some responses.
Thanks for keeping us informed and being a part of this forum. We do appreciate being kept informed.