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9 posts

Wannabe Geek


  Reply # 582706 17-Feb-2012 09:52 Send private message

I think its so sad that its come to this. I remember when Clear started. I couldn't wait to leave my provider and move over. When that was happening the "provider" rang everyone encouraging them to stay with better deals but people had had enough. Now I can see exactly the same thing happening with TelstraClear who will be trying to retain customers who have had enough.

I had my TBox disconnected out of sheer frustration and have been delaying paying my bill as it seems like I have been paying for something all these months without getting the service. I put up with it every month hoping it would get better and then came across this forum. I realized I wasn't the only one and I would be waiting forever.

Now I have until end of today to pay or my bill will go to debt collection. I am happy to pay for my broadband as I have had no issues with it, EVER. (i have jinxed it now) but the thought of paying outstanding bill for TBox makes me angry!!!!  

878 posts

Ultimate Geek
+1 received by user: 53


  Reply # 582718 17-Feb-2012 10:33 Send private message

Even after reading this thread I signed to get a TBox as I was moving house and didn't want to pay Telecom and Sky for the privilege of moving my existing stuff.

Am getting the install on Monday so I will let you know how I (as a new customer) get on.

Wish me luck

120 posts

Master Geek
+1 received by user: 1


  Reply # 582719 17-Feb-2012 10:36 Send private message

langers1972: Even after reading this thread I signed to get a TBox as I was moving house and didn't want to pay Telecom and Sky for the privilege of moving my existing stuff.

Am getting the install on Monday so I will let you know how I (as a new customer) get on.

Wish me luck


Good luck. At least you're going into this with your eyes wide open and well informed. 

25 posts

Geek


  Reply # 582728 17-Feb-2012 11:13 Send private message

langers1972: Even after reading this thread I signed to get a TBox as I was moving house and didn't want to pay Telecom and Sky for the privilege of moving my existing stuff.

Am getting the install on Monday so I will let you know how I (as a new customer) get on.

Wish me luck


Yes - good luck. What I'm reading here has put me off T-Box so I'll watch your experience with interest.

78 posts

Master Geek


  Reply # 582743 17-Feb-2012 12:23 Send private message

langers1972: Even after reading this thread I signed to get a TBox as I was moving house and didn't want to pay Telecom and Sky for the privilege of moving my existing stuff.

Am getting the install on Monday so I will let you know how I (as a new customer) get on.

Wish me luck


When the serviceman comes to install would you ask him if the T-Box unit is new, reconditioned or a recycled unit.

878 posts

Ultimate Geek
+1 received by user: 53


  Reply # 582793 17-Feb-2012 13:50 Send private message

Iceni:
langers1972: Even after reading this thread I signed to get a TBox as I was moving house and didn't want to pay Telecom and Sky for the privilege of moving my existing stuff.

Am getting the install on Monday so I will let you know how I (as a new customer) get on.

Wish me luck


When the serviceman comes to install would you ask him if the T-Box unit is new, reconditioned or a recycled unit.


I won't be there but will instruct my wife to grill him appropriately!

We signed up via a door to door rep who's cellphone number is in my phone so rest assured he'll be hearing from me if anything goes wrong as I mentioned on a number of occasions that the TBox presented a significant risk/leap of faith for me! 

177 posts

Master Geek


  Reply # 582802 17-Feb-2012 14:09 Send private message

RobertT

Here are our T-Box details:

Model: HT500a
IPG Version: 2.9.24
OS Version: 08092011-49
Free space: We always have more than 50% free and usually this is closer to 70% free
Location: Wainuiomata

Last crash was last night - froze up while watching a recording. In the past week it has crashed at least 3 times.

Thanks for doing this.


78 posts

Master Geek


  Reply # 582929 17-Feb-2012 18:05 Send private message

langers1972:
Iceni:
langers1972: Even after reading this thread I signed to get a TBox as I was moving house and didn't want to pay Telecom and Sky for the privilege of moving my existing stuff.

Am getting the install on Monday so I will let you know how I (as a new customer) get on.

Wish me luck


When the serviceman comes to install would you ask him if the T-Box unit is new, reconditioned or a recycled unit.


I won't be there but will instruct my wife to grill him appropriately!

We signed up via a door to door rep who's cellphone number is in my phone so rest assured he'll be hearing from me if anything goes wrong as I mentioned on a number of occasions that the TBox presented a significant risk/leap of faith for me! 


I've been reliably informed that there are NO new unit in NZ, so no need for your wife to interrogate the serviceman:-)  

18 posts

Geek


  Reply # 582956 17-Feb-2012 19:47 Send private message




Our 3 week old, third T box, this time a new one, has just faulted again, frozen during playback. See photo, notice set to fast forward x 32, yet still picture!!! No amount of fiddling with the remote would fix this forcing a reboot. This is the third failure within a couple of weeks of this replacement being installed. When I signed up for the T box, it was on the understanding that it had already been field trialled and proven. Well, by whom? A buncj of monkeys (not wishing to insult the monkeys)! Life is too short to put up with these hassles. Sort it TC, or withdraw it and compensate your customers!


2246 posts

Uber Geek
+1 received by user: 81

Trusted

  Reply # 582957 17-Feb-2012 19:52 Send private message

Did you try pressing the planner button?

38 posts

Geek


  Reply # 582966 17-Feb-2012 20:35 Send private message

 Come on Telstra, this is getting beyond embarrassing. This is the sort of thing Fair Go would love to air, and likely would uncover an almost endless queue of other unhappy clients. Maybe Mauricio Freitas  can tell us if there are many other discussions that have run as long, or with as many replies...
 


There was a forum topic from a couple of years ago about an eXtra Terrestrial HD Freeview STB that went for 87 pages. Another buggy STB. Unfortunately, I bought one of them too - before the issues became known :-/

18 posts

Geek


  Reply # 582975 17-Feb-2012 21:00 Send private message

ZollyMonsta: Did you try pressing the planner button?


Yes, I did, to no avail!

78 posts

Master Geek


  Reply # 583073 18-Feb-2012 08:43 Send private message

Follow up on my saga with the T-Box;  The serviceman finally arrived late yesterday afternoon and stated that there was nothing that he could do about my problems with the T-Box. When I asked him to change the unit for a new T-Box he informed that there wasn’t any NEW T-Boxes in New Zealand.

He then informed me that a major update would happen in the next two to three day which would fix ALL faults that I’m now experiencing.

He then went on to say that if the update didn’t fix my problems, then I would need to change over to Sky. I asked him whether he was speaking for himself and he replied that this was the message they (Total Telecommuications) had received from TelstraClear.

So where does this leave people like myself that paid the full $499 price if the new update doesn't fix ALL the problems? 

 

38 posts

Geek


  Reply # 583094 18-Feb-2012 09:31 Send private message

I've noticed that for at least the last couple of days the T-box hasn't reset the channel to TV One overnight, like it has since the last software update later last year.

122 posts

Master Geek
+1 received by user: 4


  Reply # 583099 18-Feb-2012 09:43 Send private message

maddygp: I've noticed that for at least the last couple of days the T-box hasn't reset the channel to TV One overnight, like it has since the last software update later last year.


That probably means that your TBOX has failed to perform an update in the morning... mine is still doing the TV1 reset every morning.

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