Despite TelstraClear's insistence that it is software issues only it is my belief that it is both software and hardware issues. The bottom line is, the product is not fit for service ans should be withdrawn from the market and customers duly compensated.
Hi KiwiNZ. A hardware issue would indeed be a major problem, but just wondering what you're basing your belief on? I'm not saying you're wrong (or right), just not sure how you could tell without pretty detailed knowledge of the T-Box design or some inside info...
If I had to bet money, I'd guess that it's running a multi-threaded app, and there's some code that isn't thread safe. Race conditions and other threading problems could cause all sorts of random issues which could explain the differences in behaviour being experienced by users.
Anyway, interesting to theorise but it isn't actually going to help us any. I'd still like to hear TelstraClear explain their justification for continuing to charge full whack for a system that isn't performing to spec. There was no response to my last post on this, and I suspect this one will also be ignored but hope to be proven wrong :).