TelstraClear: Hi all,
As noted earlier, we take note of what is being reported here and are aware of the micro-pausing/stuttering behaviours. As also noted, we have asked Digisoft and their driver suppliers to work on software updates that will resolve the identified software-related behaviours as soon as possible.
If you are experiencing something that hasn't already been reported in this thread, then please report it as a fault so that our broadcast technicians can investigate.
Is the customer services team given a list of the currently known faults with the resolution path.... even if that resolution path is only that it will be fixed in the next update. I get the impression from reading here and from my own experience of contacting customer services, that a lot of the faults that are reported here are either news to them or they are accepted as occasional faults being experienced by only a few customers. I think that most people on here if not everyone with a t-box is experiencing the picture and sound shudder for example. The common response from them seem also to be - reboot. As we know this issue in particular is not fixed by a reboot. I would be much more at ease if they just said.... yes, sorry that is a known issue and it is being worked on in the next update. I would probably be inclined to ring more often too if they gave out current information and useful help.