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67 posts

Master Geek
+1 received by user: 2


  Reply # 624684 14-May-2012 10:06 Send private message

Since my last posting on May-11, I've had to reboot 3 times. I'm now seeing a little bit more stuttering and more green/purple pixellation.

15 posts

Geek


  Reply # 624981 14-May-2012 17:03 Send private message

This is just a little bit different to the above discussions.
I have a subscription to Soho and have an HD ticket but have just discovered that T Box customers do not receive Soho in HD. The Telstraclear website shows that HD is available on Soho but have been told by Telstraclear that the info on the website is incorrect. I also discovered that I can watch all my Sky channels on ISky on my computer except Soho. It doesn't seem quite right to me.

340 posts

Ultimate Geek
+1 received by user: 42


  Reply # 624988 14-May-2012 17:23 Send private message

pamgar: This is just a little bit different to the above discussions.
I have a subscription to Soho and have an HD ticket but have just discovered that T Box customers do not receive Soho in HD. The Telstraclear website shows that HD is available on Soho but have been told by Telstraclear that the info on the website is incorrect. I also discovered that I can watch all my Sky channels on ISky on my computer except Soho. It doesn't seem quite right to me.

How did you sign up with iSky? I didn't think TCL customers could? (in fact I think TCL themselves told me that?)

142 posts

Master Geek
+1 received by user: 9


  Reply # 625004 14-May-2012 17:49 Send private message

No you can't - at least according to iSky themselves:

https://skytv.custhelp.com/app/answers/detail/a_id/1152/related/1

Perhaps pamgar was previously a Sky account holder (?)


15 posts

Geek


  Reply # 625021 14-May-2012 18:24 Send private message

r2b2:
pamgar: This is just a little bit different to the above discussions.
I have a subscription to Soho and have an HD ticket but have just discovered that T Box customers do not receive Soho in HD. The Telstraclear website shows that HD is available on Soho but have been told by Telstraclear that the info on the website is incorrect. I also discovered that I can watch all my Sky channels on ISky on my computer except Soho. It doesn't seem quite right to me.

How did you sign up with iSky? I didn't think TCL customers could? (in fact I think TCL themselves told me that?)


I have never been a previous customer of Sky

Go on to ISky and register/sign on. Go to 'manage my account' then 'my details', click on 'link to my TelstraClear Account'. Once you have completed these details you are able to watch the Sky channels to which you are subscribed.

I was also told by TelstraClear that ISky was not available to TelstraClear customers but Sky told me I was able to watch all those channels I was subscribed except Soho. So it seems TelstraClear doesn't always knows what is going on.






142 posts

Master Geek
+1 received by user: 9


  Reply # 625026 14-May-2012 18:45 Send private message

I stand corrected. Thanks for filling us in. You'd think that would be something TCL would tell us about.


206 posts

Master Geek
+1 received by user: 40


  Reply # 625027 14-May-2012 18:47 Send private message

pamgar:

I have never been a previous customer of Sky

Go on to ISky and register/sign on. Go to 'manage my account' then 'my details', click on 'link to my TelstraClear Account'. Once you have completed these details you are able to watch the Sky channels to which you are subscribed.

I was also told by TelstraClear that ISky was not available to TelstraClear customers but Sky told me I was able to watch all those channels I was subscribed except Soho. So it seems TelstraClear doesn't always knows what is going on.



It seems you are right... I cannot watch live movies even though I am a subscriber although I can watch live sport and some other channels and watch the movies in the catchup section.

I wonder how long this service has been available to resellers customers?



127 posts

Master Geek


  Reply # 625031 14-May-2012 18:51 Send private message

pamgar: Go on to ISky and register/sign on. Go to 'manage my account' then 'my details', click on 'link to my TelstraClear Account'. Once you have completed these details you are able to watch the Sky channels to which you are subscribed.


You're so right. Thanks very much for finding this out. TelstraClear must surely know about this since they are validating against our account number and birth date. Next we'll find that we can schedule programmes using the Sky iPad app ;-)

Just one catch - trying to watch CNN and it's jerky as heck. My "15Mbps" cable link has trouble on YouTube too. Funnily enough, a couple of months ago I was told by TCL that they'd noted my Internet modem had a problem. When the tech came around to check-out my TV cable he knew nothing about that, and TCL just ignored it when I raised it again. Anyone else getting jerky video/sound over a cable link?

206 posts

Master Geek
+1 received by user: 40


  Reply # 625048 14-May-2012 19:05 Send private message

kharris:

It seems you are right... I cannot watch live movies even though I am a subscriber although I can watch live sport and some other channels and watch the movies in the catchup section.

I wonder how long this service has been available to resellers customers?




Also you can't purchase rent-able content.  You get the following message.
Sorry, as a TelstraClear customer you are not currently able to purchase iSKY content. We hope to offer this in the future so please look out for updates.

So it may be offered at some point.  Also be careful how much you watch.  iSky is metered on Telstraclear broadband.

Btw Does anyone know what is happening with in-home movies... are we not going to be offered the latest box office movies any more?  The selection of inhome movies seems a lot more limited.


63 posts

Master Geek
+1 received by user: 1


  Reply # 625094 14-May-2012 20:45 Send private message

lanceanz:
pamgar: Go on to ISky and register/sign on. Go to 'manage my account' then 'my details', click on 'link to my TelstraClear Account'. Once you have completed these details you are able to watch the Sky channels to which you are subscribed.


You're so right. Thanks very much for finding this out. TelstraClear must surely know about this since they are validating against our account number and birth date. Next we'll find that we can schedule programmes using the Sky iPad app ;-)

Just one catch - trying to watch CNN and it's jerky as heck. My "15Mbps" cable link has trouble on YouTube too. Funnily enough, a couple of months ago I was told by TCL that they'd noted my Internet modem had a problem. When the tech came around to check-out my TV cable he knew nothing about that, and TCL just ignored it when I raised it again. Anyone else getting jerky video/sound over a cable link?

63 posts

Master Geek
+1 received by user: 1


  Reply # 625096 14-May-2012 20:49 Send private message

lanceanz, Yes, I am getting the same problem with buffering on cable from Isky. Tried a couple of Skysport channels plus CNN to confirm it was on more than one channel. Wonder why? I don't feel my cable connection has any problems with being slow on Youtube, etc for internet services.

25 posts

Geek


  Reply # 625098 14-May-2012 20:55 Send private message

wekanz: lanceanz, Yes, I am getting the same problem with buffering on cable from Isky. Tried a couple of Skysport channels plus CNN to confirm it was on more than one channel. Wonder why? I don't feel my cable connection has any problems with being slow on Youtube, etc for internet services.


Same here.

870 posts

Ultimate Geek
+1 received by user: 52


  Reply # 625101 14-May-2012 21:04 Send private message

Aaaaaaaagh stupid farking Tbox froze this morning and didn't record any of the final day of the Premier League.

I can't believe that it picked today of all days, I have gone from being a forgiving ex MySky customer to one with steam pouring out of his ears. The Tbox is a pile of steaming dung and so utterly plagued by problems it should be free until it's fixed.

SORT IT OUT TELSTRACLEAR, IT'S NOT GOOD ENOUGH

13 posts

Geek


  Reply # 625188 15-May-2012 01:01 Send private message

Looking at my current options for when I move to wellington, and Telstra's seems a pretty good offer. Financially at least. Is the Freeview T-Box as much of a heap as it sounds in this forum? What I used to like about cable was that it was pretty robust compared to other options (partic DVB-T and satellite).

63 posts

Master Geek
+1 received by user: 1


  Reply # 625256 15-May-2012 09:02 Send private message

Stepdoh: Looking at my current options for when I move to wellington, and Telstra's seems a pretty good offer. Financially at least. Is the Freeview T-Box as much of a heap as it sounds in this forum? What I used to like about cable was that it was pretty robust compared to other options (partic DVB-T and satellite).


Each to his own, I guess, but when weighing it all up, I would choose TC despite the T-box problems.  Their services are great when it comes to Internet (cable) and landline, and I feel that the T-box problems have settled down quite a bit, and on the whole, it's not a very bad service now.  Which is not to say it is perfect all the time.  If they can get the stuttering taken care of, and the odd crash once in a while, it will be sorted from my point of view.  Much improved since the last update, and the problems feel more like niggles than majors to me.  Please note, I have all three services, and get a discount for that, so the cost advantage comes into it for me too.

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