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2300 posts

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Telecom NZ

  Reply # 477285 3-Jun-2011 07:15 Send private message

---Using say just Telecom as an example in the last two years... yes I would class the number of times the usage meter has been down, doubled data, stopped showing any data as "many" (ok so not many, many many that was obviously hyperbole).--

I think the key issue here is not if it is down, but if it is inaccurate.

454 posts

Ultimate Geek
+1 received by user: 34

Subscriber

  Reply # 480116 11-Jun-2011 18:16 Send private message

I was checking my cable broadband usage about four months ago and saw that I had about 20GB in one day. I was penning an angry missive to TCL and went back to get the date and volume only to find that it had disappeared altogether. I then had no usage on that day. Clearly there are issues with the quota system.




The electro-saurs are dying out!
• 68kg HP Color LaserJet behemoth - Extinct 2013?
• 61kg HP Netserver brontosaurus - Extinct 2010
• 32kg Compaq Proliant goliath - Extinct 2010
• 31kg 21" IBM CRT gargantua - Extinct 2010

2300 posts

Uber Geek
+1 received by user: 52

Trusted
Telecom NZ

  Reply # 480123 11-Jun-2011 18:29 Send private message

---only to find that it had disappeared altogether. I then had no usage on that day. Clearly there are issues with the quota system.---

Yes, issues can happen. If anyone on here has ever used a computer, they will also realise that. If the ISP has seen it and corrected it quickly, then that is a good thing.

60 posts

Master Geek


  Reply # 480502 13-Jun-2011 08:05 Send private message

If i recall correctly, between the 5th and 9th of January there was a problem with the usage meter on telstraclear which they acknowledged and fixed a few days later.

454 posts

Ultimate Geek
+1 received by user: 34

Subscriber

  Reply # 480530 13-Jun-2011 09:49 Send private message

I should have added that in past years TCL has recorded usage when I've been on vacation and my cable modem has been switched off. I'm not bothered about it because it was relatively small amounts and didn't cost me anything because we're usually well under our quota because we were away. At those times it would take 45 minutes to get through to TCL customer service so I didn't follow up.

I would like real-time usage stats because we have been been close to our limit and suddenly been hit with half a gig when we thought that we were doing OK. However, the cost was only $2.95 unlike $30 if I was using Homeplan 25GB blocks.




The electro-saurs are dying out!
• 68kg HP Color LaserJet behemoth - Extinct 2013?
• 61kg HP Netserver brontosaurus - Extinct 2010
• 32kg Compaq Proliant goliath - Extinct 2010
• 31kg 21" IBM CRT gargantua - Extinct 2010

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