Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.


Fog



162 posts

Master Geek
+1 received by user: 1


Topic # 83477 17-May-2011 15:14 Send private message

Just had a TBox installed and now find that whereas before we got a full screen TV picture, we now get reduced
size pictures on some channels. We didn't have this problem with the old Digital Cable Decoder. Telestra "Help" said that the aspect ratio is normally on 16x9 but I could try 4x3. This cuts off the top and bottom of the picture rather than each sides with the 16x9 ratio. Can this problem be rectified or are we stuck with it please.?

Create new topic
10148 posts

Uber Geek
+1 received by user: 268

Trusted
Subscriber

  Reply # 470150 17-May-2011 15:52 Send private message

Post a picture of what you are seeing and what each device (Tbox, and LCD) are set to.




Richard rich.ms

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 470156 17-May-2011 16:20 Send private message


18542 posts

Uber Geek
+1 received by user: 730

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 470168 17-May-2011 16:46 Send private message

First question is what sort of TV you have, a 16:9 or 4:3?

If you have a 16:9 TV and have this correctly set to 16:9 and the decoder correctly set to 16:9 all 4:3 content (channels such as CNN) will have black bars on the right and left. This is perfectly normal and how it's supposed to be.

If you have a 16:9 TV and had every image fullscreen with your old decoder you had it incorrectly configured.


Fog



162 posts

Master Geek
+1 received by user: 1


  Reply # 470220 17-May-2011 19:21 Send private message

TelstraClear: Hi Fog,
can you email me your account number and best contact number and I can get a specialist look into this for you.
Thanks
Tim.

[email protected]
Thanks for your help Tim. I have emailed the info' you requested.
Cheers.

Fog



162 posts

Master Geek
+1 received by user: 1


  Reply # 470436 18-May-2011 11:41 Send private message

sbiddle: First question is what sort of TV you have, a 16:9 or 4:3?

If you have a 16:9 TV and have this correctly set to 16:9 and the decoder correctly set to 16:9 all 4:3 content (channels such as CNN) will have black bars on the right and left. This is perfectly normal and how it's supposed to be.

If you have a 16:9 TV and had every image fullscreen with your old decoder you had it incorrectly configured.

Perhaps it was incorrectly configured when the supplier installed it. Thanks for your comments.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 470446 18-May-2011 12:03 Send private message


Fog



162 posts

Master Geek
+1 received by user: 1


  Reply # 470626 18-May-2011 16:43 Send private message

An e-mail have been sent with the information requested. Cheers.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 20-Apr-2014 18:55 (120 replies)
Pages... 6 7 8


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Geektastic on 17-Apr-2014 15:49 (67 replies)
Pages... 3 4 5


Naked Broadband, who's made the switch.
Created by Presso, last reply by richms on 20-Apr-2014 23:04 (31 replies)
Pages... 2 3


galaxy s4 now on 4.4.2
Created by nzrock, last reply by jeffnz on 20-Apr-2014 14:10 (59 replies)
Pages... 2 3 4


Whats the best wife friendly media centre?
Created by amorpeth, last reply by jonolynn on 19-Apr-2014 20:20 (14 replies)

Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by NonprayingMantis on 19-Apr-2014 00:05 (26 replies)
Pages... 2


Help ! Home business connection and VDSL dead. yikes.
Created by Scotsman, last reply by Scotsman on 17-Apr-2014 21:10 (26 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.