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257 posts

Ultimate Geek
+1 received by user: 4

Trusted

  Reply # 490552 7-Jul-2011 12:43 Send private message

TCL Christchurch business account here so not just Hutt Valley people.

Cant load anything international pretty much here. Even this page is stuck on ping.chartbeat.net which is prob an ad.

58 posts

Master Geek
Inactive user


  Reply # 490555 7-Jul-2011 12:47 Send private message

Thanks - we're looking into it now and will keep you updated.

82 posts

Master Geek


  Reply # 490561 7-Jul-2011 12:56 Send private message

Looks to me like perhaps one of TCL's peer's is the problem rather than specifically with TCL although even stuff.co.nz seems to be loading images quite a bit slower today

Tracing route to twitter.com [199.59.149.230]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  E3000 [10.10.10.1]
  2     *        *        *     Request timed out.
  3     8 ms    12 ms     7 ms  lo0.internet.ivpn.pe25.telstraclear.net [218.101.61.124]
  4     *        *        *     Request timed out.
  5    19 ms    18 ms    17 ms  ie1-g-0-0-0.telstraclear.net [203.98.50.1]
  6    18 ms    19 ms    19 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
  7    19 ms    31 ms    22 ms  203.167.233.10
  8   149 ms   144 ms   143 ms  unknown.net.reach.com [202.84.142.110]
  9   143 ms   142 ms   143 ms  i-3-3.eqla01.bi.reach.com [202.84.251.170]
 10   711 ms   713 ms   712 ms  gblx-peer.eqla01.pr.reach.com [134.159.63.202]
 11     *        *      730 ms  twitter-inc.tengigabitethernet4-3.ar2.pao2.gblx.net [64.213.78.230]
 12   735 ms   736 ms     *     199.16.159.49
 13   737 ms   735 ms   736 ms  www4.twitter.com [199.59.149.230]

Trace complete.




592 posts

Ultimate Geek
+1 received by user: 33


  Reply # 490568 7-Jul-2011 13:15 Send private message

I am surprised that you are aware of it just recently when I have logged 3 calls today with your call centre!!!


really

whats going on here

146 posts

Master Geek
+1 received by user: 4


  Reply # 490612 7-Jul-2011 15:04 Send private message

Well there is obviously nothing wrong and it is all our fault!.. as the so called "Status" page still says "No known problems" - even tho if you ring faults there is a automated message saying that there is a problem...

dumb and dumber
 
Whats going on there at telstraclear? 

 

257 posts

Ultimate Geek
+1 received by user: 4

Trusted

  Reply # 490617 7-Jul-2011 15:14 Send private message

Looks fixed. Thanks for the hard work guys.

I have 1-2 pages not loading still but could be them. Majority just came right.

58 posts

Master Geek
Inactive user


  Reply # 490638 7-Jul-2011 15:24 Send private message

This issue appears to have been resolved. Thanks everyone for your help and apologies for the inconvenience. Having Geekzoners provide the problematic sites helped pinpoint the issue.

The problem was outside our network and was with an upstream provider. Our network was and is operating as expected.

Thanks again,

Gary

58 posts

Master Geek
Inactive user


  Reply # 490672 7-Jul-2011 16:25 Send private message

Hi all - a final update for you. We're told the problem is resolved. We’ve also been told that Telecom customers would have also been affected. I guess the speed and quality of our cable service meant our customers noticed the problem first (and more). Again, our apologies.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 490677 7-Jul-2011 16:33 Send private message

Gbowering: Hi all - a final update for you. We're told the problem is resolved. We’ve also been told that Telecom customers would have also been affected. I guess the speed and quality of our cable service meant our customers noticed the problem first (and more). Again, our apologies.


Thanks Gary, couldn't have said it better myself ;)

146 posts

Master Geek
+1 received by user: 4


  Reply # 490682 7-Jul-2011 16:47 Send private message

Gbowering: Hi all - a final update for you. We're told the problem is resolved. We’ve also been told that Telecom customers would have also been affected. I guess the speed and quality of our cable service meant our customers noticed the problem first (and more). Again, our apologies.


yes- thanks! Awesome to have service restored to normal, thanks for your hard work guys! 

One little thing... (mentioned in jest) Laughing


58 posts

Master Geek
Inactive user


  Reply # 490688 7-Jul-2011 16:58 Send private message

Hi Gremmin.

We had to test to see if there was a network issue first (as I understand it, it doesn't seem to have affected everyone and not all the time for each user or site). As soon as we identified it, we notified the upstream supplier, and they fixed it before we had time to change the service status. I guess that's a good thing though - means a quick fix!

Gary

146 posts

Master Geek
+1 received by user: 4


  Reply # 490730 7-Jul-2011 18:51 Send private message

Gbowering: Hi Gremmin.

We had to test to see if there was a network issue first (as I understand it, it doesn't seem to have affected everyone and not all the time for each user or site). As soon as we identified it, we notified the upstream supplier, and they fixed it before we had time to change the service status. I guess that's a good thing though - means a quick fix!

Gary


Thanks Gary - really appreciate your reply! 

Look - i know that things happen, and i know that things sometimes take time to fault find and fix - i dont have an issue with that at all. And as above, we all appreciate the work you guys do to get things fixed ASAP.

But what i was asking about is why was your network status page not updated? 

You say above that you didnt have time to update it... but I spoke to your faults team at 8:45am this morning and their exact words were: "we are aware of the issue, there is some optimization work being done and this should be resolved by mid-day". Byt midday you even had a recorded message on the faults line (half way thru the day) to state that there is an issue... yet still the status page was not updated. The issue was resolved at 4/5pm.. and the status page was never updated...

Im guessing there is a status page for a reason right? For customers to check to see if there is an issue? I check this first before ringing faults - why should I waste peoples time (mine and faults) if i know that there is an issue?

Why have a status page if you are not going to update it?

</rant off - sorry>

Cheers!!!

Simon





3263 posts

Uber Geek
+1 received by user: 1130


  Reply # 490771 7-Jul-2011 20:18 Send private message

greminn:
Gbowering: Hi Gremmin.

We had to test to see if there was a network issue first (as I understand it, it doesn't seem to have affected everyone and not all the time for each user or site). As soon as we identified it, we notified the upstream supplier, and they fixed it before we had time to change the service status. I guess that's a good thing though - means a quick fix!

Gary


Thanks Gary - really appreciate your reply! 

Look - i know that things happen, and i know that things sometimes take time to fault find and fix - i dont have an issue with that at all. And as above, we all appreciate the work you guys do to get things fixed ASAP.

But what i was asking about is why was your network status page not updated? 

You say above that you didnt have time to update it... but I spoke to your faults team at 8:45am this morning and their exact words were: "we are aware of the issue, there is some optimization work being done and this should be resolved by mid-day". Byt midday you even had a recorded message on the faults line (half way thru the day) to state that there is an issue... yet still the status page was not updated. The issue was resolved at 4/5pm.. and the status page was never updated...

Im guessing there is a status page for a reason right? For customers to check to see if there is an issue? I check this first before ringing faults - why should I waste peoples time (mine and faults) if i know that there is an issue?

Why have a status page if you are not going to update it?



Cheers!!!

Simon






Telstraclear did state the following here....

"The problem was outside our network and was with an upstream provider. Our network was and is operating as expected."

Therefore they could not put a status statement re their Network as the issue was outside their Network. It would false to do otherwise. It maybe semantics but they need to be careful with status statements.





Mike

 Interesting. You're afraid of insects and women. Ladybugs must render you catatonic.

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