T-Box: no EPG :(

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Forums › TelstraClear › T-Box: no EPG :(

r2b2

144 posts

Master Geek

Topic # 87620 2-Aug-2011 20:47
For the last few days, the EPG had stopped at the end of Tuesday. Wednesday onwards shows no information available message. I've tried powercycling the Tbox but still no luck - modem is connected properly and happily flashing away with the data light. Anyone have any ideas or from tomorrow my Tbox will be pretty useless :( Thanks Richard

64 posts

Master Geek

Reply # 501040 2-Aug-2011 21:14
This is a feature. If you're lucky, Tim from Telstra will see this thread and respond with his email address letting you know that he's here to help. But in reality this is lip service - no information of substance will be forthcoming.

144 posts

Master Geek

Reply # 501173 3-Aug-2011 09:14
For those in a similar position I managed to fix it. Probably the longest way round possibly but it worked so hey :) 1. Power off decoder 2. Power off modem 3. (after waiting for 15-20 seconds) Power on decoder 4. Wait for it to start up - it will complain about having no internet access 5. Power on modem - interestingly at this point it will seemingly semi-connect as the provisioning is obviously picked up but the Network details section in the menu still says Not Connected (oh and the reminder that the connection is back as alluded to by the no internet access message doesn't seem to ever come up) 6. Power off decoder 7. (after waiting for 15-20 seconds) Power on decoder Perhaps I could have got away with just restarting the modem but wanted to ensure that the TBox forgot about the network and had to fully re-establish itself which is why I took the longer way round... Richard.

811 posts

Ultimate Geek

Reply # 501183 3-Aug-2011 09:27
Power cycle both the Router and the T-Box at the same time. While you have the units powered off take the opportunity to check that all connections are sound. When you power back up go away and a have a cup of coffee and wait for the unit to reboot and update before attempting to use it. KiwiNZ Whāia te iti kahurangi Ki te tūohu koe, me he maunga teitei Pursue excellence – should you stumble, let it be to a lofty mountain

566 posts

Ultimate Geek

Trusted

TelstraClear

Reply # 501247 3-Aug-2011 11:28
HI R2B2 - yes please email me your Account number and best contact number to me online.marketing@telstraclear.co.nz I can get the team to look into this for you. Thanks Tim.