Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




339 posts

Ultimate Geek
+1 received by user: 41


Topic # 87620 2-Aug-2011 20:47 Send private message

For the last few days, the EPG had stopped at the end of Tuesday. Wednesday onwards shows no information available message.

I've tried powercycling the Tbox but still no luck - modem is connected properly and happily flashing away with the data light.

Anyone have any ideas or from tomorrow my Tbox will be pretty useless :(

Thanks

Richard

Create new topic
64 posts

Master Geek


  Reply # 501040 2-Aug-2011 21:14 Send private message

This is a feature. If you're lucky, Tim from Telstra will see this thread and respond with his email address letting you know that he's here to help. But in reality this is lip service - no information of substance will be forthcoming.




339 posts

Ultimate Geek
+1 received by user: 41


  Reply # 501173 3-Aug-2011 09:14 Send private message

For those in a similar position I managed to fix it. Probably the longest way round possibly but it worked so hey :)

1. Power off decoder
2. Power off modem
3. (after waiting for 15-20 seconds) Power on decoder
4. Wait for it to start up - it will complain about having no internet access
5. Power on modem - interestingly at this point it will seemingly semi-connect as the provisioning is obviously picked up but the Network details section in the menu still says Not Connected (oh and the reminder that the connection is back as alluded to by the no internet access message doesn't seem to ever come up)
6. Power off decoder
7. (after waiting for 15-20 seconds) Power on decoder

Perhaps I could have got away with just restarting the modem but wanted to ensure that the TBox forgot about the network and had to fully re-establish itself which is why I took the longer way round...

Richard.

3235 posts

Uber Geek
+1 received by user: 1112


  Reply # 501183 3-Aug-2011 09:27 Send private message

Power cycle both the Router and the T-Box at the same time. While you have the units powered off take the opportunity to check that all connections are sound.

When you power back up go away and a have a cup of coffee and wait for the unit to reboot and update before attempting to use it. 




Mike

 Interesting. You're afraid of insects and women. Ladybugs must render you catatonic.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 501247 3-Aug-2011 11:28 Send private message

HI R2B2 - yes please email me your Account number and best contact number to me [email protected]
I can get the team to look into this for you.
Thanks
Tim.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by TimA on 23-Sep-2014 21:15 (419 replies)
Pages... 26 27 28


GCSB Surveillance Vans?
Created by snowball, last reply by oxnsox on 23-Sep-2014 22:11 (55 replies)
Pages... 2 3 4


Festival of Democracy
Created by gzt, last reply by ubergeeknz on 23-Sep-2014 16:11 (138 replies)
Pages... 8 9 10


Geekzone giveaway: ADATA SSD SP610 256GB and ADATA PV110 Power Bank
Created by freitasm, last reply by Lias on 23-Sep-2014 22:26 (48 replies)
Pages... 2 3 4


Gigatown Beaten - Im So Jelly of Taranaki
Created by raytaylor, last reply by FiShYmAn on 23-Sep-2014 20:34 (24 replies)
Pages... 2


Is quitting Sky a sensible option?
Created by DickDastardly, last reply by MileHighKiwi on 23-Sep-2014 22:36 (22 replies)
Pages... 2


How do we get more people out to vote?
Created by nate, last reply by Geektastic on 23-Sep-2014 22:02 (45 replies)
Pages... 2 3


Dell Inspiron 15 5547 i7/16gb/1080p IPS touch/R7 m265 $798
Created by Stan, last reply by Krishant007 on 23-Sep-2014 22:39 (18 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.