Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




342 posts

Ultimate Geek
+1 received by user: 42


Topic # 87620 2-Aug-2011 20:47 Send private message

For the last few days, the EPG had stopped at the end of Tuesday. Wednesday onwards shows no information available message.

I've tried powercycling the Tbox but still no luck - modem is connected properly and happily flashing away with the data light.

Anyone have any ideas or from tomorrow my Tbox will be pretty useless :(

Thanks

Richard

Create new topic
65 posts

Master Geek
+1 received by user: 1


  Reply # 501040 2-Aug-2011 21:14 Send private message

This is a feature. If you're lucky, Tim from Telstra will see this thread and respond with his email address letting you know that he's here to help. But in reality this is lip service - no information of substance will be forthcoming.




342 posts

Ultimate Geek
+1 received by user: 42


  Reply # 501173 3-Aug-2011 09:14 Send private message

For those in a similar position I managed to fix it. Probably the longest way round possibly but it worked so hey :)

1. Power off decoder
2. Power off modem
3. (after waiting for 15-20 seconds) Power on decoder
4. Wait for it to start up - it will complain about having no internet access
5. Power on modem - interestingly at this point it will seemingly semi-connect as the provisioning is obviously picked up but the Network details section in the menu still says Not Connected (oh and the reminder that the connection is back as alluded to by the no internet access message doesn't seem to ever come up)
6. Power off decoder
7. (after waiting for 15-20 seconds) Power on decoder

Perhaps I could have got away with just restarting the modem but wanted to ensure that the TBox forgot about the network and had to fully re-establish itself which is why I took the longer way round...

Richard.

3353 posts

Uber Geek
+1 received by user: 1183


  Reply # 501183 3-Aug-2011 09:27 Send private message

Power cycle both the Router and the T-Box at the same time. While you have the units powered off take the opportunity to check that all connections are sound.

When you power back up go away and a have a cup of coffee and wait for the unit to reboot and update before attempting to use it. 




Mike

 Interesting. You're afraid of insects and women. Ladybugs must render you catatonic.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 501247 3-Aug-2011 11:28 Send private message

HI R2B2 - yes please email me your Account number and best contact number to me [email protected]
I can get the team to look into this for you.
Thanks
Tim.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Snap refuses to replace faulty gear
Created by Brendan, last reply by Brendan on 26-Oct-2014 16:11 (25 replies)
Pages... 2


Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Hobchild on 26-Oct-2014 00:11 (92 replies)
Pages... 5 6 7


House Auctions
Created by t0ny, last reply by mattwnz on 26-Oct-2014 17:20 (56 replies)
Pages... 2 3 4


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.