Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
58 posts

Master Geek
Inactive user


  Reply # 505147 11-Aug-2011 19:00 Send private message

TelstraClear’s network has been, and is, operating properly. The issue of customers experiencing problems loading some websites is outside our network. The problem is with the Content Delivery Network provider that those companies use to host their sites. These sites are also failing in other parts of the world.

 

We are providing technical assistance to the offshore Content Delivery Network provider to assist them to resolve the problem as quickly as possible.

 

As the relationship is between the website owners and the Content Delivery Network provider we have no control over the fix for this. Affected customers may wish to contact the site administrators for sites they are having trouble reaching and alerting them of this issue.

 

It would also help us provide information to the offshore Content Delivery Network provider if you post here the sites that are not loading, the time you tried to access them and any page errors returned.

 

Thanks, Gary



502 posts

Ultimate Geek
+1 received by user: 15


  Reply # 505208 11-Aug-2011 20:58 Send private message

It does seem TCL cable has a lot of these issues....and they are ongoing..and they always say its not their issue.

My question...do the other major ISP's also have these issues..as tbh I am getting tired of them and now have a cabinet being installed just a few houses away?

Also seems slow tonight



thats between Kapiti and auckland






1315 posts

Uber Geek
+1 received by user: 38

Subscriber

  Reply # 505359 12-Aug-2011 10:11 Send private message

mattbush: My question...do the other major ISP's also have these issues..as tbh I am getting tired of them and now have a cabinet being installed just a few houses away?


Yes I have a problem like this with Telecom and 2 Degrees.  I click on a link and it goes to a blank page or in 2 Degrees land I get an error.  If I refresh the page it opens.

I don't know if it is the same problem though and it's not so bad that I bother complaining.

5911 posts

Uber Geek
+1 received by user: 287

Trusted
Subscriber

  Reply # 505363 12-Aug-2011 10:17 Send private message

I haven't been able to access the iTunes store for a week, from my PC. Strangely my flatmates Mac can, and so can my iPod. I don't know if it's a network issue or a PC issue, but others on TC have reported not being able to access the iTunes store either.




Asus eee pad transformer
iPod 2G
Windows 7 PC
Lots and lots of Nikon camera gear

58 posts

Master Geek
Inactive user


  Reply # 505437 12-Aug-2011 12:13 Send private message

If you're having specific issues please PM as much detail as you can (including your location and account number if you know it) and I'll pass it on the tech team so they can try and replicate what you're experiencing. It helps a lot. Thanks, Gary

5911 posts

Uber Geek
+1 received by user: 287

Trusted
Subscriber

  Reply # 505439 12-Aug-2011 12:17 Send private message

Run iTunes on a PC. Click on app store.




Asus eee pad transformer
iPod 2G
Windows 7 PC
Lots and lots of Nikon camera gear

58 posts

Master Geek
Inactive user


  Reply # 505571 12-Aug-2011 14:46 Send private message

timmmay: Run iTunes on a PC. Click on app store.


Thanks. Will let the team know.

Update: this is also related to the problem with the offshore Content Delivery Network provider. We're pushing to have them fix it ASAP. As an Apple customer, you might want to let Apple know about the problem as well.

Gary

58 posts

Master Geek
Inactive user


  Reply # 505637 12-Aug-2011 16:56 Send private message

Hi again,

Techs here and at the offshore Content Delivery Network provider have made updates and changes that have resolved the problem. We have tested the sites we have been told about to confirm the resolution. If anyone continues to experience problems please let me know with as much detail as you can provide and I’ll pass it on.

Please note that the Content Delivery Network provider has in progress planned upgrades. We’ll be working with them to minimise any impact on our customers.

If you're having trouble with sites, please let me know with as much detail as possible so we can try and replicate the problem.

Thanks, Gary

5911 posts

Uber Geek
+1 received by user: 287

Trusted
Subscriber

  Reply # 505656 12-Aug-2011 17:47 Send private message

I still can't access the iTunes store from my PC. I can download updates to apps on my iPod, but I can't see the store. I don't know if it's a network issue or an issue with my PC.

Can anyone else on TC Cable, with a Win7 PC, see the iTunes app store?




Asus eee pad transformer
iPod 2G
Windows 7 PC
Lots and lots of Nikon camera gear

BDFL
47987 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 505688 12-Aug-2011 18:26 Send private message

No problems with iTunes store here now.

What DNS are you using?  203.97.78.43 and 203.97.78.44 are the ones to use.




5911 posts

Uber Geek
+1 received by user: 287

Trusted
Subscriber

  Reply # 505696 12-Aug-2011 18:53 Send private message

I'm using the same DNS.

It's probably something weird with my PC then. I'll have a look at it some time.




Asus eee pad transformer
iPod 2G
Windows 7 PC
Lots and lots of Nikon camera gear

488 posts

Ultimate Geek
+1 received by user: 27


  Reply # 507653 17-Aug-2011 01:42 Send private message

Gbowering: Hi again,

Techs here and at the offshore Content Delivery Network provider have made updates and changes that have resolved the problem. We have tested the sites we have been told about to confirm the resolution. If anyone continues to experience problems please let me know with as much detail as you can provide and I’ll pass it on.

Please note that the Content Delivery Network provider has in progress planned upgrades. We’ll be working with them to minimise any impact on our customers.

If you're having trouble with sites, please let me know with as much detail as possible so we can try and replicate the problem.

Thanks, Gary


In all due respects, as much as I respect what you have provided to the forum I can't help but wonder that TelstraClear is avoiding the elephant in the room and that is that one can log onto the very same websites using ones XT Mobile (tethered to the laptop) and load those very sites and yet said sites fail on TelstraClear. Through some common sense and process of elimination, if the websites are loading for everyone else but those on TelstraClear then the fault sits with TelstraClear itself.




MacBook Pro 13.3" Mid-2012; iMac 3.4Ghz 27-inch (BTO) Late-2012; iPhone 5S 'Space Grey' (64GB); Airport Extreme Base Station 802.11ac; Draytek Vigor 130 VDSL2 Modem.


7532 posts

Uber Geek
+1 received by user: 236

Trusted
Subscriber

  Reply # 507815 17-Aug-2011 11:40 Send private message

kawaii: 

In all due respects, as much as I respect what you have provided to the forum I can't help but wonder that TelstraClear is avoiding the elephant in the room and that is that one can log onto the very same websites using ones XT Mobile (tethered to the laptop) and load those very sites and yet said sites fail on TelstraClear. Through some common sense and process of elimination, if the websites are loading for everyone else but those on TelstraClear then the fault sits with TelstraClear itself.


My guess would be a strange interaction between Telstraclear's transparent web proxy and amazon s3 (used as cdn for reddit.com).

Curiously didn't affect our Telstraclear fibre at work which doesn't go through the transparent web proxy.



 

BDFL
47987 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 507816 17-Aug-2011 11:41 Send private message

My vote is to just remove the proxy altogether. If it can't work ok (and it's been giving out problems for the last year) then better not have it at all.





3494 posts

Uber Geek
+1 received by user: 86

Trusted
Subscriber

  Reply # 507823 17-Aug-2011 11:56 Send private message

freitasm: My vote is to just remove the proxy altogether. If it can't work ok (and it's been giving out problems for the last year) then better not have it at all.


Alternatively, let customers opt out of using it. This wouldn't affect the vast majority of customers since a layman doesn't know what a proxy is, but it'd solve so many issues for us geeks :)

1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by NonprayingMantis on 23-Apr-2014 23:13 (93 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by surfisup1000 on 23-Apr-2014 21:27 (58 replies)
Pages... 2 3 4


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mxpress on 23-Apr-2014 14:22 (69 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 23-Apr-2014 20:57 (169 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by joker97 on 23-Apr-2014 22:37 (737 replies)
Pages... 48 49 50


Labour MP Shane Jones to step down
Created by jeffnz, last reply by jeffnz on 23-Apr-2014 20:41 (32 replies)
Pages... 2 3


Upcoming Freeview Restack AUCKLAND
Created by Brunzy, last reply by richms on 23-Apr-2014 21:05 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.