Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




342 posts

Ultimate Geek
+1 received by user: 42


Topic # 88505 17-Aug-2011 10:58 Send private message

Just wondering - is it just me or do TCL not seem to update the Service status page unless there's a catastrophic outage (if at all)? 

For instance apparently my node in Kapiti is out but there's no known problems according to the status page even though the guy in the call centre said it was a known issue.

(Well actually he said there were no known issues, then looked at the node and said there was a known issue that was being investigated with that node -- I'm actually thinking that there was no technician already looking at it but they're trained to say that there is to keep people happy :( )

Richard. 

Create new topic
48 posts

Geek


  Reply # 507863 17-Aug-2011 12:42 Send private message

I am in full sympathy with your situation.  I lost both Internet connectivity and Telstra television on Monday afternoon, so this (Wednesday) is my first access to the Internet via a public internet cafe since then.  Telstra restored service to my node (cabinet W######) on Tuesday, the outage which affected 497 paying customers yesterday is now over, however not for me.  I have now got an appointment with the one repair man on Monday afternoon.  The level of service available from this company is pathetic. 

Surely on restoring the service to a major node Telstra could test connectivity to the teminating endpoints.   I have spent significant time on the phone waiting to talk to the fault service, (I once had a 45 minute queue), I hesitate to use the term Service Desk because it obviously isn't one.

Unhappy isolated customer.........

1337 posts

Uber Geek
+1 received by user: 176

Trusted

  Reply # 507865 17-Aug-2011 12:44 Send private message

I've rung TelstraClear before when I know they've cut their damn fibre again (we pickup our phone and get no dialtone) and they told me there was no network problem and my phone was fine. 2 hours later they updated the status page.

So yes, don't hold out any hope of getting that thing updated quickly. Obviously the technical people with clue aren't allowed anywhere near it.




Checkout the EPIC5 script I work on, LiCe. Makes console based IRC fun and easy to use, just like the old days!
Android user? Checkout MightyText - text messaging from your browser.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Who Audits IRD?
Created by gundar, last reply by gundar on 22-Oct-2014 13:00 (15 replies)

American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Another Trade Me competitor: SellShed
Created by freitasm, last reply by SellShed on 22-Oct-2014 11:54 (42 replies)
Pages... 2 3


Spark Socialiser
Created by freitasm, last reply by old3eyes on 22-Oct-2014 10:37 (26 replies)
Pages... 2


Overcharged by Slingshot for months - warning to existing customers
Created by dusty42, last reply by richms on 21-Oct-2014 19:15 (27 replies)
Pages... 2


Snap have failed our company!
Created by dafman, last reply by dafman on 22-Oct-2014 13:00 (24 replies)
Pages... 2


Just bought a TiVo online. No wireless adaptor. Will a standard one work? Or do I need the TiVo one ?
Created by Limerick, last reply by graemeh on 20-Oct-2014 16:03 (11 replies)

iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by dickytim on 22-Oct-2014 12:46 (60 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.