Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




19 posts

Geek


Topic # 93087 14-Nov-2011 09:19 Send private message

Hi all,

So I have an internet connection at work with Telstraclear and VOIP services with WorldXChange. All good.

Except that the other day I phoned to have my data speed increased only to find out that now you _must_ also rent a land line from them on _all_ internet connections. Thats $40 a month extra for something I don't want, don't need and is a complete waste of money.

So I quickly changed the subject and ended the call with no changes made *whew*!

So what was a perfectly good solution from telstra clear (seeing as they have the cables in the ground already) has now turned a greedy & underhanded which seems to me quite telecom-ish.

Now I've been out of the country for a few years - maybe this is the way things are done in NZ now? It seems telstra clear are looking to kill their existing customer base. I was looking for what the rest of the geeks think..?

To be honest - I'm disgusted at  Telstra Clear !!

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19352 posts

Uber Geek
+1 received by user: 1193

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 544982 14-Nov-2011 09:29 Send private message

If you have a DSL connection you need a landline. This has always been the case as TCL don't offer Naked DSL, however for at least the last year or so you need to have TCL bill your landline, ie you can't have a landline with Telecom and broadband with TCL. This is because TCL have their own ULL gear in a large number of exchanges.

If you're on the HFC network in Chch, Wellington or Kapiti you can choose to have a connection with no landline, this has been the case since they launched their HFC network in ~1997, and nothing has changed since except for naked cable not being available on the very low end plans.

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 544985 14-Nov-2011 09:29 Send private message

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm

You're not talking about their cable network. You must just be talking about services on the Telecom Wholesale network?




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


5154 posts

Uber Geek
+1 received by user: 739


  Reply # 544993 14-Nov-2011 09:34 Send private message

kinda confusing. Sounds like the OP is on DSL (because they told him he must have a landline) but if that is the case why would he "phone to have his data speed increased". With a few minor exceptions all broadband connections in NZ are FS/FS, so your connection goes as fast as the line allows. i.e. there is no way to request a faster speed.

Hawkes Bay
8481 posts

Uber Geek
+1 received by user: 3

Mod Emeritus
Trusted
Subscriber

  Reply # 545024 14-Nov-2011 10:26 Send private message

NonprayingMantis: With a few minor exceptions all broadband connections in NZ are FS/FS, so your connection goes as fast as the line allows. i.e. there is no way to request a faster speed.

Fibre optic cable delivered broadband is not really a 'minor exception' :-P




Visit http://www.thecloud.net.nz for New Zealand based Hosted Exchange, Virtual Servers, Web Hosting, FTP Backup & more.
(1GB free FTP storage, or larger plans from $5.75)
 
 - Setup your own mailserver at home on Ubuntu Server - full step by step howto here.
 - Have you seen this: Nathan "KFC4LIFE" Dunn.


5154 posts

Uber Geek
+1 received by user: 739


  Reply # 545036 14-Nov-2011 10:50 Send private message

tonyhughes:
NonprayingMantis: With a few minor exceptions all broadband connections in NZ are FS/FS, so your connection goes as fast as the line allows. i.e. there is no way to request a faster speed.

Fibre optic cable delivered broadband is not really a 'minor exception' :-P


I'm clearly referring to broadband outside of Telstra's cable here from the earlier part of my post.

If you are talking about UFB - then it is still a minor exception because there are so few UFB connections right now

7677 posts

Uber Geek
+1 received by user: 265

Trusted
Subscriber

  Reply # 545040 14-Nov-2011 10:58 Send private message

Getsited: 
Except that the other day I phoned to have my data speed increased only to find out that now you _must_ also rent a land line from them on _all_ internet connections. Thats $40 a month extra for something I don't want, don't need and is a complete waste of money.



1: There is usually $10-20 difference between a plan with a phone service + standard adsl vs naked adsl.

2: There are plenty of other ISP's.

3: Shop around.

7677 posts

Uber Geek
+1 received by user: 265

Trusted
Subscriber

  Reply # 545041 14-Nov-2011 11:00 Send private message

NonprayingMantis: 

If you are talking about UFB - then it is still a minor exception because there are so few UFB connections



There is lots of existing business fibre available in most business districts. Our building here in Newmarket, Auckland has Telecom, Telstraclear and Vector fibre drops in the building for example..

It's just probably too expensive for the average small business that is not primarily internet based.

1146 posts

Uber Geek
+1 received by user: 135


  Reply # 545071 14-Nov-2011 11:37 Send private message

Clearly they do offer 'naked' cable broadband, they have an entire web page devoted to it.

CSR was obviously wrong.

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm 













1421 posts

Uber Geek
+1 received by user: 56

Subscriber

  Reply # 545077 14-Nov-2011 11:40 Send private message

Getsited:To be honest - I'm disgusted at  Telstra Clear !!


Ring and ask to speak to your account manager.  Since you're a business customer there should be someone you can talk to outside of the call centre.

19352 posts

Uber Geek
+1 received by user: 1193

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 545085 14-Nov-2011 11:50 Send private message

hamish225: Clearly they do offer 'naked' cable broadband, they have an entire web page devoted to it.

CSR was obviously wrong.

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/naked-broadband.cfm 



It depends whether the OP in on a cable connection or DSL. Since they haven't said we can only speculate. If the OP is on DSL TCL don't offer naked DSL, so the OP will always need a phone.   



19 posts

Geek


  Reply # 545409 14-Nov-2011 23:21 Send private message

Sorry - it's cable Internet pegged at 3.5 Mbps. It's cable and they want me sign up to phone rental too. Stupid.

I know (naked) dsl from someone else is an option but i prefer cable - it's basically an Ethernet wan which is nice n quick. nice upload speeds so VoIP doesn't go whacky when I'm (or someone else is) transmitting files.

I guess they are trying to leverage the only thing they can leverage with...



19 posts

Geek


  Reply # 545410 14-Nov-2011 23:27 Send private message

@sbiddle whats hfc?

And the work plan is this one http://www.telstraclear.co.nz/business/products/internet/bizbroadband/

190 posts

Master Geek
Inactive user


  Reply # 545412 14-Nov-2011 23:45 Send private message

Getsited: Sorry - it's cable Internet pegged at 3.5 Mbps. It's cable and they want me sign up to phone rental too. Stupid.



I know (naked) dsl from someone else is an option but i prefer cable - it's basically an Ethernet wan which is nice n quick. nice upload speeds so VoIP doesn't go whacky when I'm (or someone else is) transmitting files.



I guess they are trying to leverage the only thing they can leverage with...


"If" if is cable then you are able to get Broadband without a phoneline as long as you have 20gb or higher.
Sounds like a bit of bad communication in this case... 

7677 posts

Uber Geek
+1 received by user: 265

Trusted
Subscriber

  Reply # 545418 15-Nov-2011 00:09 Send private message

Morph:

"If" if is cable then you are able to get Broadband without a phoneline as long as you have 20gb or higher.
Sounds like a bit of bad communication in this case... 


The service description for BizBroadband says otherwise?

Clause 1.2

BizBroadband / BizNet are only available to business customers with a TelstraClear phone line and calling plan, and are subject to availability.
 
http://www.telstraclear.co.nz/company-info/terms-and-conditions/pdf/TCB132J%20BizBroadBizNet_695.pdf 

19352 posts

Uber Geek
+1 received by user: 1193

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 545435 15-Nov-2011 06:15 Send private message

Getsited: @sbiddle whats hfc?



And the work plan is this one http://www.telstraclear.co.nz/business/products/internet/bizbroadband/


You never made it clear it was a business on a business connection. In your case naked connections aren't available and the T&C make this clear.

It would appear the reason the internet prices on that plan are so cheap is because of the requirement to be bundled.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »
Symantec opens new office and expands Security Operations Centre in Sydney
Posted 22-Aug-2014 14:18


Westpac signs five year agreement with IBM
Posted 22-Aug-2014 12:00


Dunedin as an innovation hub
Posted 22-Aug-2014 09:06


When venture capital hurts start-ups
Posted 21-Aug-2014 19:54


Long wait for ARM servers
Posted 21-Aug-2014 19:35


Firefox now or no choice later
Posted 21-Aug-2014 08:41



Trending now »
Hot discussions in our forums right now:

CGA. Is it fair?
Created by BTR, last reply by bazzer on 22-Aug-2014 11:02 (86 replies)
Pages... 4 5 6


Vodafone TV multicast settings on pfSense?
Created by kenkeniff, last reply by TimA on 22-Aug-2014 17:52 (107 replies)
Pages... 6 7 8


Lightbox press event release
Created by freitasm, last reply by Lightbox on 22-Aug-2014 17:04 (469 replies)
Pages... 30 31 32


Free: Smart Button for your Android device
Created by freitasm, last reply by TimA on 22-Aug-2014 16:11 (102 replies)
Pages... 5 6 7


It was hardly 'hacking' was it?
Created by CB_24, last reply by gzt on 21-Aug-2014 22:26 (97 replies)
Pages... 5 6 7


How to refresh WinXP
Created by Rickles, last reply by allan on 20-Aug-2014 14:25 (19 replies)
Pages... 2


Does an HRV system actually "dry" the air?
Created by kenkeniff, last reply by mattwnz on 22-Aug-2014 17:32 (17 replies)
Pages... 2


Fluoride is safe, who knew?
Created by networkn, last reply by networkn on 22-Aug-2014 16:52 (17 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.