sbiddle:alasta: That's fair enough, but personally I try to avoid ever letting my card out of my sight. The exception would be on rare occasions at fancy restaurants where they expect you to insert your credit card into a folio so that they can take it away and process the payment.
And even that can't happen now - since with a chip card a PIN is mandatory unless the terminal is a NFC one and supports pinless transactions, such as at McDonalds. Most restaurants either bringing terminals to the table, or you have to pay at the counter.
There's an interesting addition to my phobia of NFC - the waiter could still take your card and tap it for you as a pinless transaction (I only eat at cheap resaurants where the bill would likely be under $70). I know I'm Off Topic and this has been discussed ad nauseum but just another example of payment without challenge.
Anyway back on topic. I agree TCL have been made out as the criminal in this case. Realistically all they could do is provide the police/credit card company any and all evidence to ensure this lady gets her money back. Unfortunately, scum work everywhere - short of every employer asking for a police check for all employees there is not much that can be done. Imagine the outcry if they did!