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Forums › TelstraClear › Cable Browsing Issues [2012-01-10]


396 posts

Ultimate Geek
Topic # 95660 10-Jan-2012 07:42 Send private message

Anyone else having some issues with slow browsing this morning?

Cannot even reach smh.com.au or google......

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25 posts

Geek

Trusted
  Reply # 566717 10-Jan-2012 07:50 Send private message

Can't access any Google content this morning (Tue 10 Jan). Accessing Stuff or any page that has links to Google stalls the page loading. Can't access Gmail either (via web or mail client). Have logged a fault with TCL. Apparently a DNS issue since about 7am this morning for some users (I'm in Newtown on cable).

64 posts

Master Geek
  Reply # 566718 10-Jan-2012 07:51 Send private message

Yes, I can't get to google either. Seems TCL's DNS servers are playing up


1002 posts

Uber Geek
  Reply # 566719 10-Jan-2012 07:52 Send private message

Same here, YouTube/imgur are the ones bugging me.




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BDFL
43808 posts

Uber Geek

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Geekzone
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  Reply # 566720 10-Jan-2012 07:53 Send private message

Same here but I don't think it's DNS. I am also having problems accessing Microsoft BPOS servers which are resolved correctly, and use 443. It looks like Snap Internet is having this problem today as well, and as we know Snap and TelstraClear use the same transit to international servers.






Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) 

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BDFL
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Uber Geek

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  Reply # 566722 10-Jan-2012 07:54 Send private message

Could everyone who sees this problem please report here as well





Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) 

Geekzone Price comparison | Amazon Kindle order page | How to get the best out of Geekzone | New Zealand IT Jobs | Geekzone News | Jinglebugs 

23 posts

Geek
  Reply # 566724 10-Jan-2012 07:54 Send private message

Yes i am having the same trouble down here in Christchurch on cable.

271 posts

Ultimate Geek
  Reply # 566725 10-Jan-2012 07:55 Send private message

http://networkstatus.telstraclear.co.nz/home/international_web_browsing_.html

64 posts

Master Geek
  Reply # 566728 10-Jan-2012 08:08 Send private message

yip cable in christchurch cant access you tube, google also cant access xbox live marketplace (on console) january 10

31 posts

Geek
  Reply # 566729 10-Jan-2012 08:09 Send private message

Same situation with Snap! in ChCh over ADSL.

268 posts

Ultimate Geek
  Reply # 566732 10-Jan-2012 08:24 Send private message

Same issue with Snap and on my 2degrees phone.  However both have just come back and can browse international sites again.

588 posts

Ultimate Geek

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  Reply # 566735 10-Jan-2012 08:29 Send private message

I can browse international but not any google server or outlook.com (though hotmail.com works)




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25 posts

Geek

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  Reply # 566739 10-Jan-2012 08:38 Send private message

And we're back... my gmail just arrived and I can browse to google.com

581 posts

Ultimate Geek
  Reply # 566741 10-Jan-2012 08:47 Send private message

Working fine from here as well now. Service status on TCL's website also indicates it has been fixed.





566 posts

Ultimate Geek

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TelstraClear
  Reply # 566756 10-Jan-2012 09:25 Send private message

Customers’ web browsing experiences were affected this morning from about 6.45 to 8.20 am. The problem was proved to be outside our network in an overseas Internet  provider. The issue appears to have been largely resolved, although we are aware that browsing some sites seems slower than usual. We have logged this with our international provider and will continue to actively monitor the situation.

Gary



396 posts

Ultimate Geek
  Reply # 567004 10-Jan-2012 17:30 Send private message

Identical issues to this have happened several times before and TCL usually say its out of their control, maybe its time they implemented measures to protect their investment so it doesnt happen again.

There must be something they can do to ensure their so-called upstream providers don't affect their performances.

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