Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




1764 posts

Uber Geek
+1 received by user: 45

Trusted

Topic # 96765 3-Feb-2012 19:15 Send private message

My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.
They are not charging for the BB services or Homeline, but did send a bill for wiring maintenance, caller ID and call diversion.

When they changed they even called TC to make sure that all would be stopped, but they failed.

It's so sad to see a telecoms provider like TelstraClear that can't just let go.

Create new topic
1152 posts

Uber Geek
+1 received by user: 135


  Reply # 576988 3-Feb-2012 19:49 Send private message

If you get your parents to call up I'm sure they will be happy to reverse the charges.















1764 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 577135 4-Feb-2012 09:44 Send private message

They sent a note in with the demand for money as the helpdesk ascents are eligible to them.

It's a mistake that should not have happened. TelestraClear was even called to confirm to disconnection of services.

TelstraClear are just making life awkward.

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 577136 4-Feb-2012 09:48 Send private message

Just do a hunt about for the telstra user on here and send them a pm with your account number, account name and address and ask them to get one of their New Zealand team to contact you.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 578074 7-Feb-2012 09:54 Send private message

hellonearthisman: My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.


Hi hellonearthisman,

Sorry to hear about this. Please email me (click on the 'email' button in the ribbon above this post) with the customer name, account number and contact details (address and a contact number we can call for more information if needed). I'll ask one of the team here to look into this for you.

Thanks, Gary

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Does NZ need better gun laws?
Created by mattwnz, last reply by heylinb4nz on 2-Sep-2014 11:41 (96 replies)
Pages... 5 6 7


Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by Dingbatt on 2-Sep-2014 11:47 (62 replies)
Pages... 3 4 5


Judith Collins: I am resigning
Created by Presso, last reply by gzt on 2-Sep-2014 11:42 (109 replies)
Pages... 6 7 8


VideoEZY OnDemand
Created by Andib, last reply by dclegg on 2-Sep-2014 11:59 (42 replies)
Pages... 2 3


Cirque du Soleil Cellphone Hijack
Created by myopinion, last reply by PhantomNVD on 1-Sep-2014 18:01 (21 replies)
Pages... 2


Orcon Global Mode launched
Created by freitasm, last reply by shk292 on 1-Sep-2014 11:32 (132 replies)
Pages... 7 8 9


Lightbox press event release
Created by freitasm, last reply by IcI on 30-Aug-2014 17:54 (562 replies)
Pages... 36 37 38


Lightbox quality comments
Created by ronw, last reply by freitasm on 2-Sep-2014 09:15 (101 replies)
Pages... 5 6 7



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.