Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




1750 posts

Uber Geek
+1 received by user: 36

Trusted

Topic # 96765 3-Feb-2012 19:15 Send private message

My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.
They are not charging for the BB services or Homeline, but did send a bill for wiring maintenance, caller ID and call diversion.

When they changed they even called TC to make sure that all would be stopped, but they failed.

It's so sad to see a telecoms provider like TelstraClear that can't just let go.

Create new topic
1063 posts

Uber Geek
+1 received by user: 121


  Reply # 576988 3-Feb-2012 19:49 Send private message

If you get your parents to call up I'm sure they will be happy to reverse the charges.















1750 posts

Uber Geek
+1 received by user: 36

Trusted

  Reply # 577135 4-Feb-2012 09:44 Send private message

They sent a note in with the demand for money as the helpdesk ascents are eligible to them.

It's a mistake that should not have happened. TelestraClear was even called to confirm to disconnection of services.

TelstraClear are just making life awkward.

Have plan, send $NZD50m
3428 posts

Uber Geek
+1 received by user: 63

Subscriber

  Reply # 577136 4-Feb-2012 09:48 Send private message

Just do a hunt about for the telstra user on here and send them a pm with your account number, account name and address and ask them to get one of their New Zealand team to contact you.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 578074 7-Feb-2012 09:54 Send private message

hellonearthisman: My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.


Hi hellonearthisman,

Sorry to hear about this. Please email me (click on the 'email' button in the ribbon above this post) with the customer name, account number and contact details (address and a contact number we can call for more information if needed). I'll ask one of the team here to look into this for you.

Thanks, Gary

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by NonprayingMantis on 23-Apr-2014 23:13 (93 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by surfisup1000 on 23-Apr-2014 21:27 (58 replies)
Pages... 2 3 4


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mxpress on 23-Apr-2014 14:22 (69 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 23-Apr-2014 20:57 (169 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by joker97 on 23-Apr-2014 22:37 (737 replies)
Pages... 48 49 50


Labour MP Shane Jones to step down
Created by jeffnz, last reply by jeffnz on 23-Apr-2014 20:41 (32 replies)
Pages... 2 3


Upcoming Freeview Restack AUCKLAND
Created by Brunzy, last reply by richms on 23-Apr-2014 21:05 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.