Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




1762 posts

Uber Geek
+1 received by user: 45

Trusted

Topic # 96765 3-Feb-2012 19:15 Send private message

My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.
They are not charging for the BB services or Homeline, but did send a bill for wiring maintenance, caller ID and call diversion.

When they changed they even called TC to make sure that all would be stopped, but they failed.

It's so sad to see a telecoms provider like TelstraClear that can't just let go.

Create new topic
1135 posts

Uber Geek
+1 received by user: 128


  Reply # 576988 3-Feb-2012 19:49 Send private message

If you get your parents to call up I'm sure they will be happy to reverse the charges.















1762 posts

Uber Geek
+1 received by user: 45

Trusted

  Reply # 577135 4-Feb-2012 09:44 Send private message

They sent a note in with the demand for money as the helpdesk ascents are eligible to them.

It's a mistake that should not have happened. TelestraClear was even called to confirm to disconnection of services.

TelstraClear are just making life awkward.

Have plan, send $NZD50m
3454 posts

Uber Geek
+1 received by user: 70

Subscriber

  Reply # 577136 4-Feb-2012 09:48 Send private message

Just do a hunt about for the telstra user on here and send them a pm with your account number, account name and address and ask them to get one of their New Zealand team to contact you.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 578074 7-Feb-2012 09:54 Send private message

hellonearthisman: My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.


Hi hellonearthisman,

Sorry to hear about this. Please email me (click on the 'email' button in the ribbon above this post) with the customer name, account number and contact details (address and a contact number we can call for more information if needed). I'll ask one of the team here to look into this for you.

Thanks, Gary

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Lightbox press event release
Created by freitasm, last reply by steve98 on 31-Jul-2014 21:31 (79 replies)
Pages... 4 5 6


New Mobile plans coming?
Created by nunasdream, last reply by BigHammer on 31-Jul-2014 19:32 (74 replies)
Pages... 3 4 5


Does acupuncture work?
Created by timmmay, last reply by timmmay on 31-Jul-2014 20:47 (45 replies)
Pages... 2 3


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by jonathan18 on 31-Jul-2014 10:47 (76 replies)
Pages... 4 5 6


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by bjorn on 31-Jul-2014 15:43 (72 replies)
Pages... 3 4 5


Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by DonGould on 29-Jul-2014 21:57 (93 replies)
Pages... 5 6 7


VF, why you lie to me?
Created by kenkeniff, last reply by Handle9 on 31-Jul-2014 18:53 (68 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.