Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
This subforum is now locked. Please post TelstraClear topics in the Vodafone forum. You can find more information here.




42 posts

Geek


Topic # 112252 2-Dec-2012 15:40 Send private message

Hi

I thought I would come here in the hope of some informed costumer service  as my move to Miramar, Wellington has not gone too well at this point (as far as my ISP is concerned).

I have just brought my first home with my partner in Miramar, Wellington. Everything has been amazing, great house, stress free sale and a sunny 3 days to move!!

But then I stared to arrange to have my Telstraclear account moved from Newtown over to Miramar ...... I started by jumping on the telstraclear website and checked the area coverage map for the cable plans, seeing that my new house was smack bang in the middle of the red marked area (the colour used to state you are inside the warpspeed zone), with this in mind I thought the move would be simple, one easy phone call but how wrong I was.

To date I have made 4 calls and each time be told conflicting information and half answers intend (I believe) to make me give up.

My first call I was told "No Miramar is not inside our cable zone", I then informed her that the website implied otherwise, at which she replied "the map is just indicative" and that in-fact none of the surrounding Suburbs had fibre. Seems very un- indicative really.

I then phoned a few days later in inquire why I had not been contacted by the move team regarding my move and was told that the "Move team" was separate and there was no way to give an update. Here is where things got interesting tho, I was then told by this helpline person that the first lady had put me wrong and infact Miramar does have fibre-optic and that "no change" was needed on my type of plan or service.

Another few days had past I them revived a phone message from the "move team" saying once again no fibre is available in my area and not only would I need to pay the move fee but I would need to sign a new 12 month contract before they would do the move on December 27th (when I had told them November 27th countless times, not to mention Dec 27 is the day after boxing day who is moving then....

So long story short, I have a few questions:

Why can I not have cable when other houses in my suburb seem to have what look like cables going to there house (and I'm coloured in red on your map)

Why have I been told so much mis-information

And why am I being asked to pay a $60 moving fee for my current plan but also having to sign a new one. Surely it is one or the other. 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1738 posts

Uber Geek
+1 received by user: 327

Trusted
Spark NZ

  Reply # 725879 2-Dec-2012 21:29 Send private message

You should have cable in Miramar unless you're in an area with really new builds in it.  I also live in Miramar and would be very surprised if you wouldn't have coverage there.  Unless you're in an area with lots of new builds but I can't think of anywhere on the peninsular that's like that so you should be fine.

Good luck getting it sorted.




I work for Spark, but as always my views are my own.

5968 posts

Uber Geek
+1 received by user: 109

Trusted
Subscriber

  Reply # 725882 2-Dec-2012 21:35 Send private message

Hi you say new house is iitt a new build and possibly a back sub divided section, if so it may inf act mean you cannot connect to Telstras HFC network. I have seen this numerous time around Wellington including Mirimar and Strath more.

Cyril



42 posts

Geek


  Reply # 725884 2-Dec-2012 21:45 Send private message

cyril7: Hi you say new house is iitt a new build and possibly a back sub divided section, if so it may inf act mean you cannot connect to Telstras HFC network. I have seen this numerous time around Wellington including Mirimar and Strath more.

Cyril


I am on a back section as in XXa but the house was built in the 80's so was here when they put the cables down the street.

Does being down a drive way matter, they run the cable for Km upon Km round the country. Does 25m to a back section play a factor?

1515 posts

Uber Geek
+1 received by user: 143


  Reply # 725900 2-Dec-2012 22:55 Send private message

Yes, being down a driveway does matter. I know of people who were doing a very long driveway in Paekakariki who couldn't get cable: from memory they would have to dig up the entire driveway. Admittedly this was 10 years ago, so the situation may have changed by now.

5968 posts

Uber Geek
+1 received by user: 109

Trusted
Subscriber

  Reply # 725934 3-Dec-2012 07:44 Send private message

Three years ago I had a client in Strathmore, back section new build, I was supplying TV/Data/Phone/AV etc. He was a Telstra fan and that was what was set to supply the house. Last minute, drive fully open trenched for services and Telstra refused to provide connection. The conversations with Telstra went on for days but as I read it, they had no intention of spending/wasting one more dime on expanding the network and nothing we could do or say was going to change it.

Finally after I reassured him that Telecom DSL was not like in the old days I threw a duct and line in to the Telecom Pedistal ran cables to a dish site and he has never looked back. There was a brand new cabinet only 200m from his drive, as I recal 4dB attenuation.

I assume the past owners had Sky and Telecom, so maybe just as easy to take the plunge.

Cyril

1738 posts

Uber Geek
+1 received by user: 327

Trusted
Spark NZ

  Reply # 725935 3-Dec-2012 07:47 Send private message

kingP: I am on a back section as in XXa but the house was built in the 80's so was here when they put the cables down the street.

Does being down a drive way matter, they run the cable for Km upon Km round the country. Does 25m to a back section play a factor?


Yep... Doesn't sound good for you if you don't have a clear line of sight from the pole at the street to your house (ie not over a shared driveway) or ducting sufficiently big enough to drag the Coax/Copper cable through.

It's all about if the cable can pass from the street to your house, without crossing any shared land or neighbours land.  If that has to happen then TelstraClear can't install.  The main killer is if your driveway is a shared driveway not your own land.




I work for Spark, but as always my views are my own.



42 posts

Geek


  Reply # 725940 3-Dec-2012 07:53 Send private message

Sweet well all good signs.

I have my own drive way (no shared access) the lamp post is right at the end of said drive way. Also the drive way is only about 15m.

What happens if they say "we would love to but the cable didn'tget run to your house" can they request Chorus install one or do I need to pay, how does that work?

5968 posts

Uber Geek
+1 received by user: 109

Trusted
Subscriber

  Reply # 725942 3-Dec-2012 07:58 Send private message

Chorus will not run a leadin for a competitors network, only TCL can do that. As for paying TCL to do it, as in the example above in Strathmore the trench was open and I was happy to do the work on behalf of the customre (so he paid), the offer was declined.

So good luck

Cyril



42 posts

Geek


  Reply # 725944 3-Dec-2012 08:01 Send private message

Sorry just ment technicians they pay for rather than me.

566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 725985 3-Dec-2012 09:19 Send private message

Hi KingP. If you can PM me your account number I'll ask the team to look into this for you. If you could also give me a contact name and number, and details on your new house etc that would help.

Cheers, Gary

206 posts

Master Geek
+1 received by user: 40


  Reply # 726241 3-Dec-2012 15:22 Send private message

kingP: Sweet well all good signs.

I have my own drive way (no shared access) the lamp post is right at the end of said drive way. Also the drive way is only about 15m.

What happens if they say "we would love to but the cable didn'tget run to your house" can they request Chorus install one or do I need to pay, how does that work?


When I was in Christchurch (I'm now back in Wellington) they did an install on a shared driveway no problems at all.  They just needed consent from the neighbours. No digging up the driveway, just a couple of holes where they has to turn a corner but that was all sealed back up properly.
It may be different in Wellington through.  Everything in Chch is underground as apposed to being on the poles in Welly. 



42 posts

Geek


  Reply # 726247 3-Dec-2012 15:30 Send private message

I have been contacted again by the Helpline and they are going to get me connected via ADSL to get me up and running.

In the meantime TelstraClear (the Geekzone user) is looking into cable for me, in regards to if its possible to have a cable run to my house, as it was deemed that the cost of installing a cable to my back section was too high.

But as I said TelstraClear are looking into this for me and he is being very helpful.    


1313 posts

Uber Geek
+1 received by user: 258

Subscriber

  Reply # 726729 4-Dec-2012 12:30 Send private message

Just a quick question: do most older streets in Wellington still have above ground phone and power cables?

5968 posts

Uber Geek
+1 received by user: 109

Trusted
Subscriber

  Reply # 726748 4-Dec-2012 12:35 Send private message

Hi, yes and no, probably more yes.

Cyril

1664 posts

Uber Geek
+1 received by user: 119


  Reply # 726758 4-Dec-2012 12:38 Send private message

DarthKermit: Just a quick question: do most older streets in Wellington still have above ground phone and power cables?


Power yes,

Most phone trunk wiring is actually underground, but the final drop to the house is overhead, (it will pop up a pole and then go overhead to the house) 

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Windows 10 announced, as well as developer preview
Created by macuser, last reply by KiwiNZ on 2-Oct-2014 19:18 (105 replies)
Pages... 5 6 7


What time will the Apple Store online be selling the iPhone 6?
Created by scotiwis, last reply by Bextinaa on 2-Oct-2014 19:13 (196 replies)
Pages... 12 13 14


Moment of Truth?
Created by BarTender, last reply by JimmyC on 29-Sep-2014 09:16 (441 replies)
Pages... 28 29 30


Can i have 2 ISP's at home?
Created by ReckITT, last reply by Lazarui on 30-Sep-2014 18:15 (49 replies)
Pages... 2 3 4


Samsung Galaxy S4
Created by beenz, last reply by beenz on 2-Oct-2014 19:02 (20 replies)
Pages... 2


Why is your nickname what it is, what are the origins of it?
Created by Presso, last reply by BlueShift on 2-Oct-2014 16:24 (96 replies)
Pages... 5 6 7


iPhone 6 From Spark - Order Dates and Pricing?
Created by Otagolad, last reply by jeeg on 2-Oct-2014 19:12 (353 replies)
Pages... 22 23 24


Harvey Norman's Biggest Ever Retail Sale
Created by DravidDavid, last reply by joker97 on 2-Oct-2014 14:24 (30 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.