Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

gjm



660 posts

Ultimate Geek
+1 received by user: 70

Subscriber

Topic # 100949 21-Apr-2012 07:32 Send private message

All I can find is a Monday to Friday number and I am gonna need help with a few "issues" today




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Create new topic
BDFL
49620 posts

Uber Geek
+1 received by user: 4465

Administrator
Trusted
Geekzone
Subscriber

  Reply # 612708 21-Apr-2012 07:36 Send private message

It depends. Do you have a support contract? Is it Premier?

I have found Microsoft support very good. When I had a Premier contract I would get a reply in a matter of hour or so, with follow up phone calls from their people if needed. And the best thing is that once someone was assigned to a case, I always dealt with the same person.

A lot better than some companies that have a different person looking at the ticket every time you contact them, having to explain everything again.





gjm



660 posts

Ultimate Geek
+1 received by user: 70

Subscriber

  Reply # 612718 21-Apr-2012 08:05 Send private message

not sure if we have an agreement as someone else handles all that stuff. We spend large amounts of money with them so would be surprised if we didnt but paying for support isnt a problem if we have too.

Was there a web portal or something where you logged the request initially?




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

BDFL
49620 posts

Uber Geek
+1 received by user: 4465

Administrator
Trusted
Geekzone
Subscriber

  Reply # 612777 21-Apr-2012 12:10 Send private message





gjm



660 posts

Ultimate Geek
+1 received by user: 70

Subscriber

  Reply # 612815 21-Apr-2012 14:22 Send private message

yup thanks for that. Managed to get my account manager on the line and have got it sorted.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by joker97 on 20-Sep-2014 11:54 (405 replies)
Pages... 25 26 27


Festival of Democracy
Created by gzt, last reply by sdav on 21-Sep-2014 08:38 (116 replies)
Pages... 6 7 8


Mr. Key to extradite Kim Dotcom?
Created by TimA, last reply by SaltyNZ on 18-Sep-2014 09:20 (126 replies)
Pages... 7 8 9


Predict E(l)ection 2014 & win
Created by nakedmolerat, last reply by Geektastic on 21-Sep-2014 14:00 (60 replies)
Pages... 2 3 4


New On Account mobile plans - Red+
Created by NikT, last reply by kawaii on 20-Sep-2014 20:55 (45 replies)
Pages... 2 3


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3


Computer Lounge's Zen Radical
Created by JayADee, last reply by JayADee on 19-Sep-2014 14:51 (15 replies)

Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.