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7 posts

Wannabe Geek


Topic # 55357 31-Dec-2009 10:59 Send private message

Hi, 
Appreciate your help.
New laptop - 1 week ago
running Win 7 and MS Office 2007
have transferred files from old laptop including favourites and email stuff.

Worked very well until yesterday.  Most desktop icone and almost all the program e icons in "All Programmes" have changed to the Word Icon.  Plus both the icon and selection for IE have disappeared.
Links for all programmes then take us to MS Word 2007 and ask for file compatability stuff.

Tried:
Northon Anti Virus
ESET Anti Virus
SmitFraudFix
All no improvement in the icon issue.  all icons (except Recycle Bin) still show as Word docs)

What have we done?  More importantly what do we do to return this thing to normal and usable?

Have spent 90 minutes on hold with Microsoft this morning to be told a tech will ph back in 1hr - Tui...

Thnaks - Maleko


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3917 posts

Uber Geek
+1 received by user: 20

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  Reply # 286248 31-Dec-2009 11:03 Send private message

Have you tried malwarebytes?



7 posts

Wannabe Geek


  Reply # 286262 31-Dec-2009 12:52 Send private message

Thanx, will do.

SCM

390 posts

Ultimate Geek
+1 received by user: 32


  Reply # 286508 2-Jan-2010 13:25 Send private message

Does Win7 have a system restore?



7 posts

Wannabe Geek


  Reply # 287322 6-Jan-2010 07:59 Send private message

Hi SCM & rscole86,
thanks for your suggestions. It turns out that the user profile was corrupt and that by creating a new user, transferring data from the old tot he new, then deleting the corrupt user profile has fixed the problem
Cheers - Maleko

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