Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



282 posts

Ultimate Geek


Topic # 67423 1-Sep-2010 16:47 Send private message

Hi fellow Geekzoners,

My parents are always on the phone to me asking me to guide them through certain stuff.  This gets quite frustrating as they are not that tech-savy.

I would love to be able to remotely control their computer (XP) from my machine (Vista).  So that if they needed help, I could do it for them.

How would I go about setting this up? Is it secure enough so that my parents wont freak out and worry someone else could gain access to their PC?

Does anyone have a good guide as to how to set this up? 




Create new topic


282 posts

Ultimate Geek


  Reply # 375376 1-Sep-2010 17:14 Send private message

Wheres the edit button gone? lol

I did download this; www.unet.fi/fransblog/2007/08/30/enable-remote-desktop-connection-on-vista-home-premium/

As I read Vista Home doesnt enable remote desktop. I installed it and it seems to have enabled it...

I also know my Parents IP address, and have got them to enable remote desktop on their machine. I tried to connect, but it just came back with a disconnection error.




487 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 375380 1-Sep-2010 17:21 Send private message

behind a DSL router?

Pinholed Port 3389 yet?

Otherwise ensured Port 3389 is not firewalled?






282 posts

Ultimate Geek


  Reply # 375396 1-Sep-2010 17:53 Send private message

On their machine?

They use a Dylink ADSL modem yep :)

I should add port 3389 to exception list on their firewall?




487 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 375462 1-Sep-2010 20:03 Send private message

USB or Ethernet connected to the Dynalink?

If Network, you need a pinhole in the router which will forward port 3389 to the internal address (192.168 or 10...) of the PC. Pinhole may be a 'firewall forwarding rule' or some other term depending on the router and firmware version, etc.

You then need an exception for 3389 on their host firewall.






282 posts

Ultimate Geek


  Reply # 375488 1-Sep-2010 20:55 Send private message

Ah ok thanks for the tip! I will do that on their router next time I am over there.

I tried 'Windows Remote Assistance' earlier tonight. got my parents to create an 'invite' which they then sent me. I just got a connection error on that one too, so its probably the same issue.




7709 posts

Uber Geek
+1 received by user: 290

Trusted
Subscriber

  Reply # 375498 1-Sep-2010 21:13 Send private message

There are heaps of services/products that do this sort of thing.

They also can reflect the connection over https via port 80 through their servers so port forwarding and firewalls at each end aren't an issue, eg:

https://secure.logmeinrescue.com/US/HelpDesk/Home.aspx
https://www.copilot.com/



282 posts

Ultimate Geek


  Reply # 376656 4-Sep-2010 17:19 Send private message

Ok,

I believe I have configured [i]their[/i] modem correctly, (DLink) and opened port 3389. I also did the same thing to the wireless router they have.

I at their place now, but I am still getting the same error 'computer cannot connect to remote computer'. I went through and have double checked everything, and it should be working according to the guides online.

^ thanks for the suggested software, but copilot costs $ to use , and the 'Remote Desktop' function on windows is free.




487 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 376716 4-Sep-2010 21:16 Send private message

you do know that if you're behind NAT you can't connect to your own external IP address, right?  You will not be able to test the success of your configuration changes internally, you need to come at it from outside.

A long long time ago now I wrote up a description of the way ADSL works and the way to get services to work behind it, and put it on my website... it's still there:

Linky

Slightly dated but still possibly relevant and helpful...






282 posts

Ultimate Geek


  Reply # 376726 4-Sep-2010 22:13 Send private message

Oh DOH! thank you




15 posts

Geek


  Reply # 377094 6-Sep-2010 12:16 Send private message

I use team viewer it is free and extremely basic and takes care of all firewall problems for you.
When you start the session it gives you an id number and password that you pass on to the person wanting to connect. All you do is enter those number into the create session panel and in 3 to 5 seconds you have control of their mouse.


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by gzt on 22-Sep-2014 15:42 (411 replies)
Pages... 26 27 28


Festival of Democracy
Created by gzt, last reply by MikeAqua on 23-Sep-2014 14:06 (131 replies)
Pages... 7 8 9


GCSB Surveillance Vans?
Created by snowball, last reply by Dratsab on 23-Sep-2014 13:48 (51 replies)
Pages... 2 3 4


Geekzone giveaway: ADATA SSD SP610 256GB and ADATA PV110 Power Bank
Created by freitasm, last reply by hairy1 on 23-Sep-2014 10:44 (44 replies)
Pages... 2 3


Predict E(l)ection 2014 & win
Created by nakedmolerat, last reply by Technofreak on 23-Sep-2014 09:38 (84 replies)
Pages... 4 5 6


TV for under $1000?
Created by TeaLeaf, last reply by richms on 22-Sep-2014 20:46 (16 replies)
Pages... 2


How do we get more people out to vote?
Created by nate, last reply by Dratsab on 23-Sep-2014 13:50 (30 replies)
Pages... 2


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.