Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

291 posts

Ultimate Geek

Topic # 67423 1-Sep-2010 16:47 Send private message

Hi fellow Geekzoners,

My parents are always on the phone to me asking me to guide them through certain stuff.  This gets quite frustrating as they are not that tech-savy.

I would love to be able to remotely control their computer (XP) from my machine (Vista).  So that if they needed help, I could do it for them.

How would I go about setting this up? Is it secure enough so that my parents wont freak out and worry someone else could gain access to their PC?

Does anyone have a good guide as to how to set this up? 

Create new topic

291 posts

Ultimate Geek

  Reply # 375376 1-Sep-2010 17:14 Send private message

Wheres the edit button gone? lol

I did download this;

As I read Vista Home doesnt enable remote desktop. I installed it and it seems to have enabled it...

I also know my Parents IP address, and have got them to enable remote desktop on their machine. I tried to connect, but it just came back with a disconnection error.

496 posts

Ultimate Geek
+1 received by user: 7


  Reply # 375380 1-Sep-2010 17:21 Send private message

behind a DSL router?

Pinholed Port 3389 yet?

Otherwise ensured Port 3389 is not firewalled?

291 posts

Ultimate Geek

  Reply # 375396 1-Sep-2010 17:53 Send private message

On their machine?

They use a Dylink ADSL modem yep :)

I should add port 3389 to exception list on their firewall?

496 posts

Ultimate Geek
+1 received by user: 7


  Reply # 375462 1-Sep-2010 20:03 Send private message

USB or Ethernet connected to the Dynalink?

If Network, you need a pinhole in the router which will forward port 3389 to the internal address (192.168 or 10...) of the PC. Pinhole may be a 'firewall forwarding rule' or some other term depending on the router and firmware version, etc.

You then need an exception for 3389 on their host firewall.

291 posts

Ultimate Geek

  Reply # 375488 1-Sep-2010 20:55 Send private message

Ah ok thanks for the tip! I will do that on their router next time I am over there.

I tried 'Windows Remote Assistance' earlier tonight. got my parents to create an 'invite' which they then sent me. I just got a connection error on that one too, so its probably the same issue.

7756 posts

Uber Geek
+1 received by user: 318


  Reply # 375498 1-Sep-2010 21:13 Send private message

There are heaps of services/products that do this sort of thing.

They also can reflect the connection over https via port 80 through their servers so port forwarding and firewalls at each end aren't an issue, eg:

291 posts

Ultimate Geek

  Reply # 376656 4-Sep-2010 17:19 Send private message


I believe I have configured [i]their[/i] modem correctly, (DLink) and opened port 3389. I also did the same thing to the wireless router they have.

I at their place now, but I am still getting the same error 'computer cannot connect to remote computer'. I went through and have double checked everything, and it should be working according to the guides online.

^ thanks for the suggested software, but copilot costs $ to use , and the 'Remote Desktop' function on windows is free.

496 posts

Ultimate Geek
+1 received by user: 7


  Reply # 376716 4-Sep-2010 21:16 Send private message

you do know that if you're behind NAT you can't connect to your own external IP address, right?  You will not be able to test the success of your configuration changes internally, you need to come at it from outside.

A long long time ago now I wrote up a description of the way ADSL works and the way to get services to work behind it, and put it on my website... it's still there:


Slightly dated but still possibly relevant and helpful...

291 posts

Ultimate Geek

  Reply # 376726 4-Sep-2010 22:13 Send private message

Oh DOH! thank you

15 posts


  Reply # 377094 6-Sep-2010 12:16 Send private message

I use team viewer it is free and extremely basic and takes care of all firewall problems for you.
When you start the session it gives you an id number and password that you pass on to the person wanting to connect. All you do is enter those number into the create session panel and in 3 to 5 seconds you have control of their mouse.

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Trending now »

Hot discussions in our forums right now:

Got a good ol parking fine
Created by Lyderies, last reply by freitasm on 1-Nov-2014 23:06 (31 replies)
Pages... 2 3

Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7

How good is your general Science Knowledge?
Created by Aredwood, last reply by Hobchild on 1-Nov-2014 23:24 (49 replies)
Pages... 2 3 4

Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by sonyxperiageek on 31-Oct-2014 22:34 (24 replies)
Pages... 2

OneDrive code giveaway - go!
Created by freitasm, last reply by PhantomNVD on 1-Nov-2014 10:31 (36 replies)
Pages... 2 3

Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3

Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by TwoSeven on 1-Nov-2014 17:43 (30 replies)
Pages... 2

DDos Protection from ISP
Created by charsleysa, last reply by freitasm on 31-Oct-2014 12:11 (46 replies)
Pages... 2 3 4

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.